I think this is such an important quote. Can you think of how many times when you were a child and your parents told you one thing, but you caught them doing something else.
Maybe it was the way they told you to communicate with your siblings. They told you not to call names, use bad words, put them down or get physical with them. But then you caught your parents doing a few of those things when they would argue.
So, how does that work in real estate? Are you telling your clients a way to handle a situation and then when you are on the flip side you get upset when it happens to you? Maybe you kinda new about something wrong with the property, but you didn't look at the property disclosure to make sure that it was included in there. Then when you catch somebody else doing it you are upset.
If you think that other agents don't notice that about you, you are mistaken. You can get a reputation for how you SAY you would handle things and how you really handle it. I base my respect for other agents on things I see them do.