How late is too late?

By
Real Estate Broker/Owner with Charles Stallions Real Estate Services

While doing a 5K run this morning, I got to thinking how late is to late to wait on someone. Whether it is a showing appointment or you being late for a listing appointment.

You the race was scheduled at 7:30 am, I got there in the cold at 6:30, at 7:30 they ask for everyone to start lining up. In all at that time there was about 75 people who waited and waited for about 12 more all total to show up. They slowly trickled in with coffee, coats and laughter. Some of the people waiting were not too happy. But granted these were the best of the runners in due respect. But really how long should we have waited or should we have went on without them.

How long would you wait for a customer at a showing or how long would you expect them to wait for you.

Comments (10)

Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

In this modern world of cell phones I would expect a phone call if somebody was running late and of course would return the favor if I was late.  If for some reason they didn't have a cell phone...  maybe 15 minutes? 

Jan 31, 2009 04:37 AM
Todd Pierceall
Prestige Properties - Gastonia, NC

I generally will wait no more than 30 minutes.  I then call the client.  If they answer, I try to determine what the problem is, and if they do not, then I leave a message that I waited and am now leaving.

You have to ask yourself, what type of client leaves you waiting with no contact to let you know why.  This could be a red flag to problems that you will encounter later.  Being late is rude, pure and simple.  It shows a lack of respect for others and I do not think a professional should have to tolerate it.  You might be better off without a client that can not be on time when you are helping them with the largest single purchase they will ever make.

Todd Pierceall
Prestige Properties
www.prestigeproperties4u.com

Jan 31, 2009 04:37 AM
Katerina Gasset
Get It Done For Me Virtual Services - Wellington, FL
Get It Done For Me Virtual Services

Charles- Totally rude and inconsiderate. I would not wait for more than 30 minutes, to give those with traffic issues the opportunity to participate but after that forget it!

We just had that on one of our showings. It is a luxury property that Nestor has to be there to show. The agent was driving up from Miami to show the houses here, about an hours drive.

They set up the appointment and she was so rude to not even call to say she was running late. So after waiting 20 minutes, Nestor called her and asked her if she was still showing up. She said she was just a few minutes away- she and her clients were laughing in the background having a jolly old time while Nestor is getting frustrated by the minute. So he asks her where she is and she tell him, well, that location was NOT a few minutes away but another 20! He had another appointment so he told her to forget about it. He was not going to be waiting 40 minutes altogether without even a courtesy call.

Jan 31, 2009 04:40 AM
Gary Woltal
Keller Williams Realty - Flower Mound, TX
Assoc. Broker Realtor SFR Dallas Ft. Worth

Charles my last road race was like this too. We started 20 minutes late. They used to always start on time. Too late to me is about ten minutes. Never wait past 30 unless there is circumstances.

Jan 31, 2009 04:42 AM
Randall Sandin
Carolina One Real Estate - Charleston, SC
843-209-9667 - Search for Charleston SC Real Estate

I will wait as long as it takes for a client because the market dictates that right now but on the other hand, I am never late

Jan 31, 2009 04:53 AM
Brent Johnson
Chase International South Tahoe Realty - South Lake Tahoe, CA

I hate waiting, therefore  I do my best so that no one will have to wait for me. I think that the amount of time to wait depends on the situation!

Jan 31, 2009 04:54 AM
Jerry Murphy, CRS, SRES
Long Realty West Valley - Anthem, AZ
Anthem, Phoenix, and Scottsdale AZ Real Estate

This is a subject that really eats at me Charles.  As one who is always punctual, if not way too early, for appointments of any type I really get irritated with people who are not punctual.  There's one thing that is equal amongst all human beings. TIME. And those who don't respect others time basically are saying that they don't respect you.  The race official should have started the race without those individuals. It would have taught them a lesson.  They are not bigger than the event.  Good post and best of luck here in '09.

Jan 31, 2009 05:11 AM
Team Honeycutt
Allen Tate - Concord, NC

For an event' like your race or a meeting, I say start when you said you were going to start.  Everyone who was on time should not be punished.  For personal appt. I try to never be late, but if I am I call, even if its only 5 min.  I wait 15-20 minutes for a client. 

Feb 02, 2009 02:35 AM
Team Honeycutt
Allen Tate - Concord, NC

I am with you.  It is so disrespectful to not show up on time.  It means you think your time is more valuable than theirs

Shelton

Feb 02, 2009 07:42 AM
Charles Stallions
Charles Stallions Real Estate Services - Pensacola, FL
800-309-3414 - Pensacola, Pace or Gulf Breeze, Fl.

Hi Katrina, I bet the agents customers weren't laughing then were they.

Randall, As long as it takes uh. I guess I ahve gotten too old for the game. Markets nor clients dictate anything to me, I change gears for one and fire the other if they don't like how I work. I do tell them how at first meeting so they know their is no problem.

Thanks to all for stopping by and all the input is helpful to me as well. Someties I throw these things out and get great feed back so that I know where the heart beat is.

Feb 10, 2009 01:41 PM