I have had a "short sale" on the market since September. In December I found the sweet spot for listing price and got 3 offers. Followed the instructions to a T and submitted the offers.
Right away, Wells Fargo sent out 2 Realtors to get 2 BPO's (Broker Price Opinions)completed.
They were going to work with the best offer and told me not to send over anymore offers unless they were better.
The processor was fabulous, she emailed us right away, called me once a week to give me updates, I was thrilled.
The buyer agent who brought the offer was a part time agent out of area. Wells Fargo asked for one more document and they needed it by Monday. All weekend beginning Friday we told the buyer agent to get the document to us by Sunday. Colleen ( my assistant ) and I called him throughout the weekend to get it to us.
Sure enough on Monday morning the processor from Wells Fargo called me at 8:30 AM. I had to tell her that I didn't have the one document back. She told me she had to delete the file. On Tuesday morning the document came. We sent it over to Wells anyway, but when we called to follow up they said the file was closed and they were starting over.
The agents excuse was the buyer didn't come to work on Monday. I told him well, "We told you it had to be here by Monday so you should have gone to pick it up over the weekend."
I got another offer a few days later. We again followed all the instructions to a T, and sent all 44 pages over to them. Because the BPO's had been completed, we felt it would go quicker.
NOT !!!
I received another request for a another BPO and was told there was a RUSH on it. Five minutes later the agent called and we gave him the code to get in and he went out the next day. This was 2 weeks ago today. We still have not heard from Wells Fargo. We have made numerous calls to them and the processor will NOT CALL us back.
I called the agent who did the BPO and he said he turned the appraisal in over a week ago. This time the BPO is 70K less than the first two which were done in December.
When we told him WHO the processor was this time, he laughed, "good luck" he said, "she is terrible".
We have complained twice now to the people that answer the phone at Wells Fargo, told them how efficient the first processor was and how now 2 weeks later have not heard a word from the second processor. They have informed us that unless the current process violates company policy they can not switch us.
Is this frustrating or what?
Anyone have any advice on what to do?
Things went so smooth with the first processor that I just can't believe it is going this way this time.
This kind of stuff makes me crazy! Good luck with this one!
Missy... just making my rounds now... lol Seriously though, this is just not called for. I am having some issues with loan officers in Florida that have ruined a few borrowers lives... these people should just be lined up and shot. I guess this proves that some people just don't take pride in their job. Sorry that I have no suggestions, except those that might land me in jail.. And yes, I am dead serious... hey, I am okay when people make a legitimate mistake... but when they are lazy or purposely lie, etc, etc... just not acceptable. good luck with this.
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