Kombrink Real Estate Group: Please Don't Make Me Explain It All Again.

By
Real Estate Agent with RE/MAX Alliance

Have you ever called a customer service line?  You usually wait on hold for 5 to 15 minutes, then explain your story to someone only to find out that:

A.  You need to call another number or
B.  You need to be transferred to someone else to explain your story and needs all over again?

I don't know about you, but I don't like to have to explain my needs to 3 or 4 people before I can be helped.  It's a waste of my time and the time of the 3 other people I had to go through this with.

When shopping for a home, we often go through the same thing.  We find a home on line or in the newspaper or home magazine, call the number and go through our story with the agent that picks up the phone.  That agent will answer our questions, then we hang up and move to the next one, only to have to answer all the same questions all over again.

This can be a huge waste of time for everyone involved.

This is why I offer a Preferred Buyer Program.  When you contact me, I will find out what your needs are on the first phone call or visit.  I write your needs down on my buyer information form and create a file just for you.  Then I go to work looking for resources and properties to meet your needs.

You only have to explain your needs once.  I will be in constant communication with you to let you know what is available on the market and I will make all the necessary phone calls to gather the details and set up schedules. One phone call is all it takes to get your questions answered and schedule the showings.

If you don't have a lot of free time and are looking for a home, give me a call and get into my Preferred Buyer Program.  Let me take care of the details and help you get into your next home.

You can visit me at:
 RE/MAX Alliance at 531 Belt Line Rd
Collinsville, IL

or call my office at 618-345-2111
or on my cell phone which is 618-363-2452.

Comments (2)

Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

Laura, What a wonderful analogy and I think we can ALL relate to being transferred so many times explaining.  When I was buying I worked with one realtor who "got" what we would like...and stayed with her.  She was wonderful and didn't waste our time or hers.

Feb 01, 2009 02:13 PM
Laura Kombrink
RE/MAX Alliance - Collinsville, IL

Thanks for stopping by, Carole.  I think explaining agency to potential clients can sometimes be a challenge.  People want to understand how they are benefitted by being represented by an agent.  One benefit is convenience.

There are of course other benefits as well.  When a buyer chooses a realtor and sticks with them they can be assured that their best interests will be represented.  A great agent will also make the experience as convenient as possible.

Feb 02, 2009 12:40 AM