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Im suffering from the "Zillow Effect".

By
Real Estate Agent with Scotsman Realty Group

 

Is anyone else suffering from the Zillow Effect?

Tell you what, I am getting a big dose of it at the moment. Every time I sit down with a seller at a listing presentation and after researching, reviewing and discussion of the most recent comps in the neighborhood, the seller will say something like,'Zillow says my house is worth $(fill in a number here) more!"

This is an interesting phenomenon don't you think? Despite having a professional meet and present the facts, many sellers will much rather believe a website which uses some uknown formula, using unknown comparable sales to determine some general value price which usually I have found is always higher than a property is worth, usually @ 5% higher. Is it because Zillow is a non-interested party giving a neutral opinion that some home sellers attribute Zillow a higher authority, or could it be something else?

Could it be, that Zillow always errs on the high side of the value range deliberately? I think they do. I think the reason is that they know that homeowners being only human after all, will always want to hear what it is that they want to hear, in this case they want to believe their property is worth more than it actually is. Why? The answer may be so that property owners are attracted back to the site time and time again. Think back a couple of years, it was fun to check the stock market every day and see how much it had increased. I bet that today all of us with stock portfolios are feeling the same pain when you check your balance now and I also think that you may feel less inclined to check more than every few weeks. Armed with a high web visitation  count Zillow are in a position to sell more advertising to....us...hey wait a minute!

Perhaps if we are smart enough we can use the Zillow effect to our advantage. Cyberhomes allows a handy framed download which is free to load onto your  website or blog and can effectively provide a similar service.

Anyway I would be interested to hear your approaches you are taking to counter the "Zillow Effect", objection.

Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

It is a constant battle.  The Zillow Syndrome.  We not only do our job, now we have to overcome a web site the public believes has some authority.

Feb 02, 2009 09:33 AM
Barry Bridges
Barry Bridges Weichert Realtors Bridges & Co. - Smith Mountain Lake, VA
Lake professional

I had this happen one time only. The buyer stated that Zillow said the home was worth such and such. I asked her how long the man from Zillow was here. We proceded to list the property for the real value.

Feb 02, 2009 09:34 AM
James Downing - Metro DC Houses Team REALTORS®, CRS, GRI, ABR,MRP, MilRes
Real Living | At Home - Washington, DC
When Looking to Buy or Sell - Make the Right Move

Zillow seems to only work about 30% of the time.  When I bought my home - I over paid by Zillow about 100k - now if I were to sell - I could get about 70k more than my best wish!

Feb 02, 2009 09:35 AM
Carol Spengel
Prudential Rubloff - Wheaton, IL
Wheaton IL

I have two or three occations where the Zillow price is actually less than the price that the seller's want but still a little more than I would feel comfortable listing it for.  It is just one tool.  Seller's need to be reminded of that.

Feb 02, 2009 09:38 AM
Elizabeth Bolton
RE/MAX Destiny Real Estate Cambridge, MA - Cambridge, MA
Cambridge MA Realtor

Hi Gordon,  Maybe it's a function of location or local market trends but Zillow is often lower than market value in my experience though it can go either way.  And buyers or sellers become wedded to the number when the number is to their benefit. 

I can usually discredit the estimate pretty easily in my area because the comps are usually nuts - from different towns, very different types of properties, etc.  Again, that may not be the case in every location.  One thing's for sure - I try to remember to look up the estimate before meeting with a buyer or seller just in case. 

Liz

Feb 02, 2009 12:09 PM