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Showing Woes : {

Real Estate Sales Representative with Keller Williams Select REALTORS® Lic # 613697

I recently wrote a testimonial for CSS (Centralized Showing Service) and I am pondering, taking out an advertisement in every News source known to mankind to expound their virtues. Granted, they are not perfect and truth be told, a lot of what goes wrong is from REALTOR® error in the Lock Box1st place, but they offer a good foundation for making the appointment process, showing and follow up system as easy and secure as possible. They are open to critique and usually work well to work out situations that arise.

Was there a Real Estate memo that went out and suggested 2 different COMBO codes for use on the antiquated lockboxes? I can't tell you how many times I have seen the same 3 letters used by agents across a number of counties. Or better yet, I love it when they use the property address for the numbers. The Sentri-Lock boxes may be more expensive, but offer a number of layers of technological advantage to both the Seller and Listing Agent. They are just plain old more professional looking, if nothing else. With the decline of the effectiveness of print media, the money saved could be invested in replacing the older units and help to raise the low level consumer opinion of REALTORS ® and our business practices.

I have wasted immeasurable energy as a Buyer's Agent trying to track down elusive Listing Agents, not to waste their time or bother them, but to get permission to show their Listings and work for them to help get them Sold. I realize there are unreasonable Sellers, who do not understand the hindrance to getting their house Sold is purely the inaccessibility of limited showing availability, but Key Cardis it always the client who is responsible? Yes, there was 1 agent who used CSS, but made the showing predicated upon approval by him and was unreachable 2 days in a row. Aarrgghh!! If you will answer your phone, great, make yourself the Showing Contact. If not, please do everyone a favor and DON'T! Calling the office is equally effective when they have abbreviated hours or better yet, are closed on weekends.

I especially love those who answer phone calls with e-mails. Maybe its just me, but my response is usually the same as the initial form of contact. No problem for going the extra mile and adding another form of contact, but if I call to show a property, chances are I am not on my computer : [


MeKim Jones: Educator, Consultant & REALTOR®                                                                              For your new home, call Kim Jones and Company!                                                                        Cell: 443-622-0902   Office: 410-529-800






Posted by

Me Kim Jones-Educator, Advocate & REALTOR®

 with Faith Realty

 Your resource for ALL things Real Estate and Beyond...

 Cell:  443-622-0902   realtor.kim.jones@gmail.com   Office: 410-426-3456

 Dedicated to Excellence through Education, 1st mine, then yours -; )

 CRS, ABR, GRI, SRES, e-Pro, ASP, AHWD, WHC, Credit Smart Trainer


Andrew Johnson
Touchstone Realty - Martinsburg, WV
Real Estate Service and Inventory Specialist

Great blog.  Thanks for the information, I could not disagree with you more.  I hate CSS!!!

Feb 04, 2009 02:46 AM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

CSS works well, IF the agent conveys the right information. The frustration is when you call the professional CSS people, and they have to then call the listing agent for confirmation, codes...etc.

Garbage in, garbage out. If the agent gives proper showing instructions, the system works find. I have written posts...I make my own appointments....always!

Feb 06, 2009 05:18 PM
Kim Jones
Keller Williams Select REALTORS® - Perry Hall, MD
Educator, Advocate & REALTOR - Baltimore, MD Relo

Thanks Andrew. One man's garbage is another man's treasure. : ) I hope you have better luck reaching the agents than I have,

Feb 06, 2009 09:34 PM
Kim Jones
Keller Williams Select REALTORS® - Perry Hall, MD
Educator, Advocate & REALTOR - Baltimore, MD Relo


I have seen you inaction. If only all agents would answer their phones or at least be as responsive as you are, then CSS would have no use at all in our industry.

Feb 06, 2009 09:38 PM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome


Don't get me wrong. I think CSS and  systems like this one work! Just like a good receptionist works. It is the agent who is in control of the information.

How would you like your sellers to check on how their homeis handled at different times ...day, evenings and weekends. How many brokers check this? My suggestion to the public, thinking about listing, find out how the company/agent responds to inquiries and showings.  

Buyer's agents know that not all CSS,receptionists or agents are equal.


Feb 07, 2009 01:55 AM