A Funeral And An Apple Pie

By
Services for Real Estate Pros with Old Republic Home Protection

An Apple Pie and a Funeral

Odd title for a blog post, but that is what this posting will be about. Well... that and being "People Helping People".

 

We've all experienced great service and unfortunately we have all experienced bad service. In most cases, what separates "good" from "bad" is whether people care, have good intentions and do what they commit to doing.

 

At Old Republic Home Protection, we take great pride in the service we provide all our customers. Our business is pretty simple - you need help, and we provide it.

 

Occasionally however, the help you really need is more than just a quality contractor to fix your appliance. Sometimes what you really need is to have someone hear the unspoken needs of your service request.

 

A while back, a lovely older gentleman called in to request service on his oven. He was attempting to bake a frozen apple pie that he picked up at the grocery store and the oven was not turning on. Seems pretty clear-cut, right?

 

Well, there was more to the story. His wife had just passed away and he missed the homemade apple pies she used to make him. He was feeling particularly low that evening and a homemade apple pie was what he needed to feel closer to his wife and her memories.

 

After the service request was placed, one of our service agents called a local restaurant in this gentleman's hometown and made arrangements to have a piping hot apple pie delivered to his door in the next hour.

 

 

Why did we do this? We did it because this wonderful man missed his wife and it was something small we could do to help and it allowed us to provide a solution when we could not get a contractor out there fast enough to get his pie baking right away.

 

Old Republic Home Protection took care of his oven. The People at Old Republic Home Protection took care of him.

 

To learn more about what drives every decision we make, check us out at: http://www.orhp.com.

 

Our People Make the Difference!!

 

Rhonda Henson-Kentucky

Account Executive

 

Comments (2)

Joseph D. Federico
Donahue Real Estate Co. - Canton, MA
Eastern Massachusetts Real Estate

Rhonda- I am sure that getting that hot apple pie made his day and reminded him of his many apple pies his wife would bake him. What a great deed.

Feb 08, 2009 12:31 AM
Cameron Wilson
Labrum Real Estate - Murrieta, CA
The Short Guy - Murrieta,Temecula,Menifee Californ

Fantastic customer service. I use your company exclusively and this sounds like something my rep Kathy would do.

EXCELLENT!!!!!

Feb 09, 2009 07:16 AM