It started out in innocence. A car full or Realtor friends taking a journey to a First Monday Trades show in another city. Discussion turned from catch up on children to work issues. This was just the perfect venue to get opinions so one of the friends tosses out a frustration. It seems that she is working with a client who all in the car personally know as well. The client has been so picky about the "perfect home" and some unrealistic expectations. Comments like the client's current home is no masterpiece was made and you get the essence of frustration talking. After all having input and sharing the personal moment the topic moved on and that was put to rest.
Later that day the agent received a phone call from the client who was the source of discussion. It seems that while the agents were tossing comments back and forth all was heard over her agent's cell phone. Wouldn't you know it ... the agent had not locked her phone and when in her purse it dialed the client's number which was the last number the agent had called. Hearing familiar voices and conversation about her and family she hung on to hear ever blessed word. Not good. She was livid that her private affairs were being discussed opening and some of the not so flattering comments.
The red faced agent upon return to the real estate office came sullen face into my office. I was the manager at the time and she wanted to spill the story before it possibly hit my desk. It was a good moment to touch on improper conversations and now the opportunity to repair a relationship. We discussed ways to gain confidence back and take ownership. This does have a happy ending. The agent apologized sincerely, took full ownership and did win back the relationship, a closing on the listing and a sale of that special home which they did find. It is also a lesson on forgiving and moving on.
Moral - keep those cell phones locked! Refrain from visitation regarding your clients, no matter how close your friends are! Most importantly, take ownership of when you have done wrong and do the right thing to regain respect.