Getting FREE Tech Support Help - Without calling India!

Services for Real Estate Pros with The Atlas Group - Southern Oregon Real Estate-Medford Homes

Attention Windows users: Is this you?

If so: How does FREE TECH SUPPORT sound?

Too good to be true right? Well thanks to numerous social networks and computer user forums - its now easier than ever to get free tech support when your stuck.

How do I know? Well, because Im the guy local Southern Oregon Realtors call when they get stumped.


It's quite impossible for me to keep up on all the newest changes, operating systems, software, and hardware. But I still manage to answer the constant barrage of questions I get. I can do so, because I use Google as my cheat sheet.

What most folks have yet to realize, is that Windows user issues are so common - that numerous indexes are available online describing - and in many cases solving - common and uncommon computer issues and software bugs.

That being said, the important thing for you to do is to determine which source of tech info will best match your level of technical knowledge. For example:

If you only use a computer because you absolutely have to, and are not very comfortable with them in general than you need Google and Yahoo User Groups. Why? Because these users submit the fixes which helped them, but they submit these fixes in actual English - as opposed to computer jargon.

If you have a general comfort level, but do not consider yourself a genuine techie, consider tech support forums and FAQ lists

If you consider yourself comfortable and versed in computers, and are comfortable with tech jargon, consider and their "Knowledge Base" articles.

So, how does it work? Well the next time you have an issue or error - give this a shot:

Hypothetical Scenario 1: You're trying to perform a mail merge for mailing labels, and send out letters to your clients. You perform the merge, but your labels come out missing zip codes!

Go to Google, and type in: mail merge, missing zip codes

Here's what you get:

Notice how in green - you can see where the information comes from. This is how you determine which source will best match your level of computer knowledge. For example the third result from "allexperts" is probably not for most users. This is prone to have tech jargon and limited descriptions. While "eggheadcafe" is more geared toward the average users knowledge. Here's another example...

Hypothetical Scenario 2: You just installed Norton Anti-Virus, and when you restarted your computer you received an odd error message in Windows. It says: "Windows Protection Error. You need to restart you computer. System halted." What they heck does that mean??

Well believe it or not is a VERY common error for users to receive. Try typing the exact error message into goog with quotations marks like this : "Windows Protection Error. You need to restart you computer. System halted."

Here's what you get:

See the first two results from a website called This website is built specifically for users who are not techies. It offers several resultions for this error in common language and even offers step by step instructions. will be for medium level users, while will be geared toward techies.

So to sum up, then general rule is - the simpler the website name sounds, the simpler its advice and instructions are likely to be. Any tech sounding name such as "experts", "techrepublic", "developers" etc are going to be much more technical.

If you're searching for even simpler instructions (the Cliff's notes of computer help) try Simply type in your question and you're off on a quest to fix the problem yourself - AND AVOID THE BILL!!!

If you still cant find your answer, then consult the pros. But remember, spending a few minutes trying to solve your own issues could save you a lot of cash - and it gives you a warm MacGuyver like feeling to know you just fixed you own computer issue.


Posted by


-Matt Jameson

The Atlas Group: Our philosophy is all about embracing change in a manner that is most effective toward the success of our clients. Our reputation is built on the many testimonials and referrals from our past clients - and it's become that way for a reason...we simply try harder.

Your search for a real estate broker should involve a careful scrutiny of experience, ability, personality and effectiveness. Shop around and you'll quickly see why more and more people are choosing The Atlas Group to represent them in their real estate transactions.

With that being said, we would like to welcome our readers to contact us using the links and information in our profile.

 Also, we invite our visitors to view our websites at and where you are able to view all Southern Oregon listings and listed properties - as well as find pertinent and helpful advice and information about real estate and many of the newest trends in real estate investing.

The Atlas Group - Real Estate Results!

Comments (8)

Dinah Lee Griffey
Windermere Peninsula Properties - Allyn, WA
Managing Broker Windermere Peninsula Properties

Great post. I go crazy when I can not understand a problem let alone try and understand the person helping me. I think they may have a hard time understanding me too!-Dinah Lee

Feb 10, 2009 08:36 AM
Matt Jameson
The Atlas Group - Southern Oregon Real Estate-Medford Homes - Medford, OR
Medford Web Designer

The really cool thing about Google user groups is that the people posting these solutions are NOT techies, in fact the posts they leave are generally very easy to understand and implement.

Also its worth mentioning that has video tutorials on many common computer help issues. Check out the videos posted about virus removal. These can often times save the average user hundreds in computer repair bills.

Feb 10, 2009 08:41 AM
Scott Gephart
The Delta Group brokered by eXp Realty - Medford, OR
The Delta Group brokered by eXp Realty

Google to the rescue!

Feb 10, 2009 08:59 AM
Matt Jameson
The Atlas Group - Southern Oregon Real Estate-Medford Homes - Medford, OR
Medford Web Designer

Isn't that the truth

Feb 10, 2009 09:38 AM
Everard Korthals
---Preferred Lifestyle Advisors--- - Lancaster, PA
Mountain Realty

interesting information. We'll have to check this out. Thanks for this.

Feb 10, 2009 06:06 PM
Sasha Miletic - Windsor Real Estate
RE/MAX Preferred Realty Ltd. - Windsor, ON

Hi Matt, Good info.. Keep posting best.

Best - Sash

Feb 10, 2009 11:29 PM
Jonathan G.

I found a great site that comes in handy...if your lucky enough to find an operator online. ( They spend 3 to 4 hours online everyday offering free remote tech support at no charge. They resolved a printing issue I had once. You can have them walk you through it via chat or give them remote access to your computer via Mikogo.

Sep 26, 2011 03:36 PM

Technical help is an essential thing nowadays. Since various people need to investigate a new area any way they can do those things by virtue of lacking specific assistance. Managed it services maryland giving diverse organization on the IT part.

May 10, 2019 10:23 PM