Many many moons ago, when I was still in Corporate America, I remember a young woman in my office complaining "it wasn't fair" that in order to reach the boardroom (i.e. be the CEO or president of the company), you had to be willing to work ungawdly hours and pretty much abandon your family. "It's too bad," she said, "that our culture requires such a sacrifice to reach the top."
Even at my young age, with no notion of my future political leanings (I'm pretty conservative), I found this opinion bizarre. I mean, if there are people who ARE willing to work that hard and make the necessary sacrifices, then they will set the standard for what's expected to be The Boss.
So here's how this relates to my world today. It's a holiday weekend. Being in real estate, I have real estate stuff going on. I needed a lender on Friday afternoon. Who did I call?
Well, I know a lot of lenders. But a lot of the lenders I know don't work on the weekends, as far as I can tell. And a holiday weekend? Forgetaboutit. They're on the slopes or otherwise not answering their phones.
I called the lender I know works 7 days a week. He answered his phone and he got my new buyer. Who, by the way, is slam-dunk perfect, approved up to $400,000 - and we know this because my new favorite lender met with him on Saturday afternoon, right before his big Valentine's Day date.
As long as there are lenders who are willing to provide last-minute/holiday/weekend service, they will set the standard for what I expect from a lender. It's fine and dandy to set regular office hours and such, but then don't fuss when an impatient buyer (and his REALTOR) choose to work with someone more flexible. IT'S A CHOICE.
Is it wrong to take weekends off or spend Sundays with your family? Of course not! But it's a choice that not everyone chooses to make. And in this microwave world of instant gratification, I'm gonna choose the person I can reach... even on a holiday weekend.