Just to be blunt some agents just tell it as it is, no sugar coating, to the prickly point. Words that sting to the core and costs them business. Don't get me wrong, what they speak most of the time is dead on accurate but it is the delivery that needs help. I believe with a little word polish, the same message is delivered but is much better received.
A few suggested phrases or word use to help you in the moment:
The home needs to be reduced in price - new price or reposition the price, posture better in the competitive market.
Discussing price with a potential seller client - I'm just mirroring what the buyers in the market are willing to pay for a home like yours in this current market time period.
The seller's home needs to be staged and does not present itself well - We need to explore and implement some changes that will make your home to be a stand out choice for the current buyer audience. Your home works well for your comfort and personality but now selling your home is like a business and we have to give it the lift that will reach our buyer's needs.
Seller or buyer want to drag out negotiations and you need to step up their response tempo- I respect that you wish to explore this offer. In negotiating with others it is critical that we are proactive and sensitive to time. The longer responses take, the warmth and excitement the other party may feel regarding the offer may cool off. We need to keep a thoughtful tempo to maintain the interest.
The seller receives a very low offer and you meet to discuss - we have an opportunity to sell your home. There is some distance from your list to their offer. You never know what reasoning there may be for the offer price, it can be that mom & dad told them to always offer low, a book they read on how to buy a home gave advice, etc. We are just faced with a great opportunity to make this work and it starts with us and how we deliver a positive response.
Your call to the agent with your client's response after the low offer - My clients made a point to ask that I thank your clients for their interest in their home. I wish to thank you again for showing them and working with them on this offer and look forward to working with you.
The paint on a wall is a hideous color - The color tone you have painted in this room/house works well for your decor. However, in this real estate climate, buyers tend to not have vision on placing their personality in a home and it is amazing how a simple thing like paint can distract.
The other agent was just rude and said some unprofessional things - some conversations are best left never mentioned or you run the risk of alienating your client against the other party.
You go in a home that has multi colors of paint - you have a festive decor.
You can always deliver the message but massage it with grace of wording. It defines your personality as one that is positive and professional or the sharp tongue person that we avoid.