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What do clients really want from staging?

By
Home Stager with Shift Property Styling

I find it interesting reading all the blogs on this terrific site about what agents are looking for when it comes to staging and and what stagers want to offer agents when it comes to selling. But perhaps throughout this process we need to keep perpsective on what the seller in the middle wants too.

These are the people that are going through the personal stress of selling a home. They are the financial stakeholders, the emotional stakeholders and the ones with the most (or hopefully least) to lose during this process. These are the people that decide on which agent to select to sell their home and whether to contract the service of a stager in their area.

If this is not enough, the seller goes through the intrusion of having strangers walk through their house and pick apart the way they live, the way they have styled their house, their furnishings and their general decor while doing an inspection. Wow, what a reality shock! Then you have this person, this 'stager' come through your house to tell you how it can improved and made to look even better. Even better than what? This is my home and this is where I have lived for the last XYZ years. There is NOTHING wrong with it.

This is where our diplomatic skills as a quality stager come into play. It is important to realise the opportunity we have to contribute to these people's lives, the positive impact we can have on helping them Shift forward, quite literally (sorry, bad play on words). We can reduce the burden, increase the excitement and make the transition from their current home to their new one so much easier. Having a stager come into a property also starts to reduce the personal attachment to a property. Once we have done the work it looks less like the way they lived and slowly assists to separate them from the property, educating them that they are the custodians of the property now. We can highlight the benefits, place less emphasis on the negatives (without hiding them of course) and create a completely welcoming environment that the home owner can then claim as their own, as their lifestyle.

I have so been surprised in my dealings with clients on their reaction to work once undertaken as part of the home staging process. Some clients are simply not aware of the process and certainly not able to visualise the outcomes, but want that all important wow factor in their home in order to progress the sale. The reward in having the client see the property with new eyes and seeing the possibilities certainly makes the job worthwhile. These are people who are blinded by the time they have spent in property and don't see the obvious things we with trained eyes do.

At the end of the day we provide a quality service with so many benefits across the emotional spectrum. We just need to keeping thinking about the excitement we can offer the people who pay our services and the effect we will have on their lives.

Show All Comments Sort:
Marci Toliver
438-4642 - Mauldin, SC
Anderson SC, Spartanburg,Greenville SC, Home Staging

Adam, you are so right!  I know if I had to hire a stager for my house- I would be terrified!  I always tell our clients that..If I hda to sell my house it would have to be staged, so dont worry!  I promise to be real nice! By the time it is over, I got them smiling and laughing!

Very good post Adam- keep them coming!

Yvonne- Lord have Mercy!  First we got Maureen with the cookie, now here you come with the bookmarking and the rating system.  whats a stager to do? *wink

May 09, 2007 03:24 PM
Anthea Click
Fresh Perspectives - www.InsideNashvilleHomes.com - Franklin, TN
Nashville Home Stager - Selling Nashville, TN homes quickly!

Adam

It is so exciting to see the homeowner happy and surprised that their home actually looks the way it does when we stagers get finished with it. Helping people move from point A to point B in their lives is extremely satisfying.

May 10, 2007 05:19 AM
Susan Smith
Rooms That Work LLC - Sandy Hook, CT
Hi Adam, great points made here!  Another "emotion" I have felt in my last couple moves is a lack of control.  Once your house is listed, the Realtor takes over and you just have to "get out of the way" for showings and open houses.  I like to feel that I can have an impact in the outcome, and as a homeowner, staging my home is a way I can contribute.  Of course, I'm probably not "normal" either! ;)
Jun 25, 2007 10:49 PM
Kim Dillon
Creative Eye Home Staging - West Chester, PA

Great post!  I make it a point to sit down with the home owner when I first arrive--before I view the home--to let them know what to expect, what the process is, what my job is, and to establish any parameters for the work they want done. It is important to do this before you've looked around so they understand that there is nothing personal in the suggesteions that are being made.   Even though it happens over and over, I am still amazed by how cooperative and excited most owners become.  When they are excited about the outcome, they are more likely to keep it in "show condition" once the stager leaves.

 Kim Dillon, Creative Eye Home Staging

Jun 26, 2007 05:17 AM
Calie Waterhouse
Chandler, AZ
Community Builder

Nice blog, Adam.  Thanks for pointing out some really great things - I especially appreciate your usage of the word "process" - "Some clients are simply not aware of the process"  Staging is not a miracle that can happen in the span of a couple of hours - it is truely an art form - a process.  Thanks!

Jun 26, 2007 05:47 AM
Rhonda Hay Rawlins
Glastonbury Home Staging - Glastonbury, CT
You are right. Sellers are usually in an emotional transition and we need to be sensitive. A little hand holding, so to speak, is sometimes required. Acknowledging how they might be feeling is important as well. Let them know that you will help get them through and it will be well worth the effort. Rhonda
Jun 30, 2007 03:10 PM
Isabel Gomes
Gomes Design - London, ON
Interior Decorator, Stager - London, Ont
Yes we have to be sensitive to their feelings.  I always try to reaffirm the way in which they chose to decorate and what they like is not wrong.  That we all live withe the things that bring us  comfort and that is okay.  But when selling the house we are then packaging a product that will appeal to more people.
Jul 02, 2007 02:25 AM