Knowledge trumps everything in the end. You deal with all kinds of personalities in my business. I get a real cross section of attitudes and behaviors. Maybe it is because anything to do with the financial component of a deal causes clients and their Realtors stress.
I understand the time sensitivities of real estate transactions; but I also know that if a Realtor has a general question about a loan product or needs verification about rates it is something that can wait just a bit for an answer if I'm on another call or in a meeting. My expertise is worth the wait, really.
To get impatient about not being responded to immediately and then going to someone else to get an answer, just any answer, is just wrong. If you have to wait for someone to get back to you it is likely because they are busy - busy solving problems and closing loans! A Realtor does himself or herself a disservice by going to the uninformed because ego dictates that you must be paid attention to at a precise moment in time. It is not the squeaky wheel that gets greased...it is the professional who doesn't take a hissy fit that ultimately gets the quality information needed to get their job done... Just had to shout about that for a minute...thanks for letting me vent!
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