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Help with Wells Fargo Foreclosure

By
Real Estate Agent with Trilogy Real Estate

Does anyone have any ideas on how I can get to the correct contact people that deal with foreclosures within the Wells Fargo mortgage division.  I have had a listing for over a year.  We have had 4 offers, the last one being a full price offer that was suggested by Wells Fargo.  The mortgage insurer will not let it go into a short sale unless the seller agrees to a $20,000 personal guarantee.  The seller is unable to do this because they are going through a bankruptcy.  To make a long story short, I have been paying the advertising and utilities on this listing and would like to keep the listing and work the offers that I currently have on it once it goes back to Wells Fargo.  When I call  the Wells Fargo short sale line and the customer information line, no one knows where to direct me to.  I just want to keep this listing so I can see it to sale....HELP!!