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What To Say When Customer Service Sucks

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Education & Training with Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals.

Recently, in her blog, my virtual friend Kristal Kraft created a post to bounce around ideas for dealing with telemarketers.  Telemarketers can, truly, be a source of great irritation.  And, their uncanny ability to call at the most inconvenient times is unexplainable.

My ongoing pet peeve is poor customer service and poor attitudes in the customer service sector.  So, I got to thinking perhaps I could start a script list ,somewhat like Kristal did in her blog, for dealing with customer service people.  Then, you all can add your suggestions as well. 

So, next time you are on the receiving end of poor customer service maybe one of these scripts will get you some notice:

"HELLLOOOO.  Your eyes are open.  Anyone in there?"

"Did you miss the customer service seminar?  I think there is another one next week."

"Let me know when your vacation is over.  I'd like some help here".

"Did your dog die this morning?  You look really sad".

"Where would you rather be?  You obviously don't want to be here".

"Have you seen an employee?  I can't seem to get any help here".

"The sign said the restaurant is open.  When will the waitresses be here?"

"When did the store install robots?  I see you moving, but no sound".

"Are you on a sandy beach far, far away.  I can't help but notice you're daydreaming".

"Do you have a spider crawling up your back?  You have an odd look on your face".


Anyone have any other great ideas?  I'm sure we'll all have plenty of opportunities to try these out!   Let's have some fun with it!

Posted by

Carol Williams

"Information is FREE.
Knowledge, Experience & Integrity Are Priceless."

- Carol Williams

Retired: Real Estate Broker/Owner, Property Manager 
Coaching, goal setting, and marketing consultant

Active: Golf & Travel Blogger
"Golf isn't a sport. It's a lifestyle."
SeniorWomenGolfers.com
TopTeamCarol@gmail.com
 

Happy March !




Comments (3)

MAUREEN STACCATO
Springfield, MA

 

Well if I am eating out and the waitress or waiter provides crappy customer service I just tell them, " Is today your first day or are you always like this?"

If the service stinks in a department store for example and the clerk is not talking or even looking in my direction, " Is there another employee who didn't take a sleeping pill on the way to work?"

May 11, 2007 03:58 AM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Prop. Mgr, Wenatchee, WA

Mott: The sad thing is these businesses who provide crappy customer service still get business.  That's what annoys me as much as anything. 

Maureen... I love those!

May 11, 2007 05:35 AM
Kristal Kraft
Novella Real Estate - Denver, CO
Selling Metro Denver Real Estate - 303-589-2022

Carol ~ I like your lines.  We do often deal with poor service.  I hesitate calling it "customer service."  It's more like customer dis-service.

My favorite saying when in line at a fast food place, "This would be a good place to start a FAST FOOD place."

kk

p.s. thanks for the mention! 

May 15, 2007 06:55 AM