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Play Ground Rules

By
Home Inspector with JRV Home Inspection Services, LLC HOI 394

Recently I was involved in some debate about home inspection methods, specifically concerning walking roofs. A point that came up during this discussion was where an inspector derives his methods and standards of home inspection. This is a diverse subject, but really there are only a few sources of standards in the home inspection profession.

The American Society of Home Inspectors (ASHI) authored the first set of home inspection standards of practice and an accompanying code of ethics about thirty years ago. These first home inspection standards have been and continue to be used by many home inspectors. The ASHI standards have been used in some form or another by many states that have licensing or other home inspection regulation. Similar standards by other national home inspection associations such as NAHI and INACHI, are also prevalent and used by many home inspectors nationally and internationally.

Smaller, state specific groups have also formed home inspection standards. This is especially true of states such as California where no licensing or regulation currently exists. CREIA California Real Estate Inspection Association is a great example. In fact CREIA is very well known through out the country and is itself over 30 years old.

For states with licensing or formal regulation, such as Connecticut where I do inspections, a set of State Standards exists. State mandated SOPs supersede any national or other standards as they are in effect law.

But what about those states without licensing and or regulation? What home inspection standards should a home inspector adopt? The simple and logical answer is any one of the national association standards or as in the case of California a state association standard.

Why would using one of these known set of standards make sense and in essence protect the consumer and the home inspector from possible legal repercussions. In a word precedent. As just discussed there are national and state associations with home inspection standards that go as far back as 30 years. These standards have been home inspection industry standards for basically that long and continue to be where no formal regulation currently exists.

Therefore it would obviously be ludicrous for any home inspector to shun these known standards and instead use a set of "customized" standards of practice derived from non industry professionals such as attorneys or insurance providers. Perhaps even an inspector authored set of inspection standards. There would undoubtedly be more risk to an inspector operating under such non customary "standards" and more importantly to the consumer who hires that inspector.

Standards set the ground work for how the home inspection is to be conducted. They are in themselves a form of contract. They set the expectations and the scope of the work to be performed. In this way the two parties involved, the home inspector and consumer, have an understanding.

This then leads to the question of referring or using home inspectors that choose to reject precedent and substitute their own, unique set of home inspection standards. In fact the choice of using customized standards leads to many other questions such as;

What are covered in these unique standards?

Are they available for review?

Are they time tested and defensible?

Will they hold up under scrutiny?

All valid questions, but the most important question is whether to place trust in a company that so chooses to operate in this manner. That is not to say that such a company is unscrupulous, performs shoddy inspections or is less knowledgeable than other companies. No, that can not be extrapolated from a set of standards, but would anyone trust a doctor who challenged convention and did things by his own set of rules? How about an attorney or a psychologist?  These professions all require extensive education and training plus competency testing and adhering to a strict code of ethics. Consequently what can be said for the professional who then chooses to ignore these requirements?  

There is very similar criterion, all though not as in depth, in most of the 34 states that currently regulate home inspectors. For those states that do not at this time regulate home inspectors does it not stand to reason that good, conscientious home inspectors should and will abide by a known, tried and true set of home inspection standards and code of ethics.

Ultimately is it sensible to place confidence in a home inspection company that does things their own way under the guidance of non industry professionals. It is a point definitely worth considering before calling or hiring such a free spirited company. Making up your own rules was never acceptable on the play ground and it is undeniably not acceptable in the world at large.

James Quarello
JRV Home Inspection Services, LLC

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Posted by

James Quarello
Connecticut Home Inspector
Former SNEC-ASHI President
JRV Home Inspection Services, LLC

 ASHI Certified Inspector

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Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

James---good post.  This can be especially risky if the inspector is not "exceeding" any accepted standards of practice with the ones of their own creation.

Mar 09, 2009 06:30 AM
Suesan Jenifer Therriault
JTHIS-Professional Home Inspection Team - Blakeslee, PA
"Inspecting every purchase as if it were my own".

In the long run isn't really the ethical and moral standards of the person more so than any given set of rules? You come across like the type of inspector who believes as I do, that we are going to do the best possible job for our client that we can possibly do. When need be, we will go beyond the scope of the SOP (assuming we are qualified to be so bold). We will do what it takes to do our job the right way or we will step aside and allow someone who can take the job.

Having said that let me ask you this. What if it is possible for an individual to do the job, do it right, protect his client, find the faults and do so without walking on that roof? Does that make him less qualified than you and I who almost always walk that roof? There are all kinds of mirrors and binoculars that allow for the inspection of a roof, from a ladder at the eaves. In fact I believe that is how it's stated in the SOP (if memory serves me right). Or is the belief that short of physically walking the roof, we can't do the job properly? If the later is the case all that's needed is simple rewording in the SOP and the dilemma should be resolved.

Until there is some sort of legislation in the industry that says this is what you have to do, this discussion will continue. I'm not taking any sides here ... I walk the roof. I just want to hear what's on your mind and why.  

Mar 09, 2009 06:47 AM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Charlie, thanks! Since we have long held standards in the industry it boggles the mind to know there are some inspectors who feel they can make their own rules.

Mar 09, 2009 06:51 AM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Susean,

This post isn't about walking roofs or not walking roofs. It grew out of something that was said during a discussion of that particular topic.

What I am saying is there are long accepted standards of practice in the home inspection industry. If you should happen to not have a state mandated SOP to follow then following a precedented set of standards would be sensible for the reasons stated above. Making up your own is not, in my opinion, serving the client. It is if anything self serving.

Mar 09, 2009 07:07 AM
Suesan Jenifer Therriault
JTHIS-Professional Home Inspection Team - Blakeslee, PA
"Inspecting every purchase as if it were my own".

I realized that after my post, but couldn't get my notebook back on the network to change my comment. I agree with your point of view.

Mar 09, 2009 07:24 AM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Susean, Thanks. AR can be fickle at times.

Mar 09, 2009 10:55 AM
Steven L. Smith
King of the House Home Inspection, Inc. - Bellingham, WA
Bellingham WA Home Inspector

James,

Good point. If one was to go to court, I am sure that following contemporary professional guidelines, that are nationally accepted would put a person in better shape than "customized" standards. Lawyers on the other side could poke holes in that, if the standards were more lax than national standards.

Mar 09, 2009 11:24 AM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Steven, You have grasped my point exactly. It seems some perceive a thicker layer of protection by enlisting the help of the very people who will, when the circumstances allow, hang them out to dry.

Mar 09, 2009 01:07 PM
Steven L. Smith
King of the House Home Inspection, Inc. - Bellingham, WA
Bellingham WA Home Inspector

In my experience and as my best friend lawyer always says -- Even if you make a mistake, if you are doing a job that is equivalent to or above the prevailing industry standards, then you are in a much safer position than if you are not. Being able to produce national standards that thousands of inspectors are using, regardless of which organization, would certainly be stronger than dragging out something that you carry around in your hip pocket.

Mar 10, 2009 04:05 PM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

I would think that would be the logical conclusion made by any sane practicing home inspector. Or for that matter any good advisor to a home inspector. As I said these standards have been around quite some time and they aren't kept secret. I should think they would be the basis for any business planning, particularly where no current regulation exists.

Mar 11, 2009 12:30 AM
Jay Markanich
Jay Markanich Real Estate Inspections, LLC - Bristow, VA
Home Inspector - servicing all Northern Virginia

James - this is a really good discussion.  One simply cannot set his own "standards."  Properly defined a standard is long-held or agreed level of quality, or a norm or measurement used in comparative analyses.  How one sets his "own" methods in that kind of environment simply does not follow.

Certainly there are the ground breakers!  The doctor who develops a new surgical technique (my wife has seen two of those) or teacher who uses object lessons in ways that are participatory.  But those things are not "standards" when they first come out.  It takes time to become such!

Mar 11, 2009 10:34 PM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Jay, Those are good examples and thought of similar things when writing this piece. But those professionals, I am quite certain, first achieved qualifications through the appropriate systems. Then took the knowledgeable they had learned and moved their respective professions forward. Again I am very sure while working within a set of established standards.

No one, doctor or home inspector, should be setting up their own standards when there are long established standards of practice to follow.

Mar 11, 2009 11:27 PM
Jack Gilleland
Home Inspection and Investor Services, Clayton - Clayton, OH

Usually SOP's are used and then as new techniques are developed the original set of SOP's are built upon, but that original set is still there as a basis.  A doctor uses time tested techniques and knowledge of his predessors to develop new procedures, but the basis is still there.

Mar 13, 2009 06:24 PM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Jack, Yes that is a good point. We recently had a change to a section of the CT SOP. A flaw was discovered and the regulation was amended.

Mar 14, 2009 02:40 AM