Stole a job last night

By
Home Inspector with Clayton Inspection Service, Inc.

First of all, I have to say that I have had my fair share of jobs stolen from me because someone was only shopping for the lowest price.

Once it was $5. I know it was $5, because the client called me back and told me I could have the job if I would match the other guys price. In today's market, I might have taken the job and ate the $5.........WAIT! No, the answer would still be the same. He did not value my experience. I told him that if the other guy had the same level of experience, I would meet his price, but he didn't, so I won't. Have a good day.

But back to this blog.

Got a call last night from out of state folks, buying a big house on the lake. 5000 square feet. They were not going to be able to be in town until the end of next week, but the Realtor's inspector was going to be out of town then, so he was pushing for them to have it done sooner, by his guy. They have a lot of concerns about this house, and really wanted to be there during the inspection. They told me the inspectors name and all I can say is I feel he is ethically challenged. 

They got my name for a home builder they had met. I didn't recognize the name, but he said I was a picky guy. I asked them a lot of questions, and answered a bunch of theirs, a bunch. They were not comfortable that the Realtor was really pushing for his guy to do the inspection right away.

I told them that I would have to start the inspection at 9 am, because I may only do that house, since I expected to be there 5 or 6 hours, and I wasn't comfortable starting it at my 1:30 time slot. She told me the other guy wasn't going to start his inspection until 2 pm. 

At the end of our conversation, she told me I had the job and they were going to call the Realtor and tell him they were NOT going to use his guy, and they WERE going to be there for the inspection. I bet he is going to be pissed. I bet the other guy is going to be pissed. Don't care!

I didn't tell these folks that an attorney has hired me to try to defend this guy in a lawsuit. After going to the house in question, I told him I couldn't support him, because I felt he really messed up, and it was very clear he did. In fact, the attorney from his office that came out to walk with me saw the problem that was not mentioned in the report. IF he saw it, why didn't the inspector? 

I have to say it feels pretty good to steal a job for the right reason.

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Ambassador
1,336,816
Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

Gosh Jack---$5.00?  That is cheaper than a 6-pack of beer!

Mar 14, 2009 02:07 AM #1
Rainer
135,469
Scott Patterson, ACI
Trace Inspections, LLC - Spring Hill, TN
Home Inspector, Middle TN

Jack, good for you.  I have seen quality outshine price several times over the years.  Unfortunately, price tends to win in the past markets.  I have noticed that in the past few months I have had less agent referrals and more past client referrals and calls from my website .   Seems like the smart buyers are searching out their inspectors via other sources than their real estate agents.

Mar 14, 2009 03:12 AM #2
Rainer
29,209
Jack Feldmann
Clayton Inspection Service, Inc. - Knoxville, TN

Yeah, that's what I thought when the guy called back FOR $5. Someone that cheap is probably going to be trouble from the start. Just didn't need it.

Mar 14, 2009 05:34 AM #3
Rainmaker
176,585
Jim Allhiser
Perfection Inspection, Inc. - Salem, OR
Salem, Oregon Home Inspector

Inspections are NOT created equal.  A loan is a loan is a loan the price is the only difference. 

Good for you and your clients for a little extra they had a report that was exponentially better I am sure.

Mar 14, 2009 10:38 AM #4
Rainmaker
690,388
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Good for you Jack. It is surprising at times how others "market" themselves. Like by low price and or selective vision. 

Ethically challenged :o

Mar 15, 2009 08:49 AM #5
Rainer
478,183
Not a real person
San Diego, CA

I told him that if the other guy had the same level of experience, I would meet his price, but he didn't, so I won't. Have a good day.

I like how Pleasant, Polite, Personable, Positive, and Professional you were. LOL

Mar 15, 2009 08:15 PM #6
Rainer
48,055
Ian Niquette
Square One Home Inspection - Markesan, WI

Very well done Jack. Glad it worked out for you and the buyer.

Mar 17, 2009 02:47 PM #7
Rainer
7,846
Kevin Welch
American Bulldog Home Inspection Inc. - Rutland, MA

Nice job, Chalk one up for the concientious inspector. When will people learn that a home inspection is not a commodity to be sold to the lowest bidder?

Kevin

Mar 30, 2009 05:51 AM #8
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