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Too Much Staging Makes the Buyer Go Blind

By
Home Stager with Eye to Eye Interiors, LLC

As some of you know, my husband and I recently turned into house hunters.  We are grateful to have a fabulous and wonderfully patient agent as we navigate this crazy, upside down market.  Taking us through vacant and sometimes dirty properties, she's often turned to me and said, "Oh, the things you could do with this place, Dawn."  I appreciate the compliment and look forward to having my way with the property we do end up with.  But in the meantime, I have to relay a cautionary tale about the house we couldn't get out of our mind. And not in a good way.

It was a lovely 3BR/2BA ranch with a basement.  It had all the things we were looking for (we passed on it because of location, but I digress). It was obvious the homeowner (and I'm going to blame the homeowner here - I truly don't think my colleagues would have made these mistakes) had done some homework on getting a property ready to sell.  The staged result would have pleased a handful of people - no doubt - but it left my husband cold.  I begged him to see "beyond" the staging, but he just couldn't.  It wasn't what ultimately made us pass on it, but had the location been right, I would have had an uphill battle trying to convince my husband we could make it our "own."

The dining room table was set.  Fine.  If subtle, this can be a nice touch.  If over the top, it's a teensy bit creepy.  In this case, it was a nice touch.  The kitchen counters were free and clear.  Again, nicely done.  The floor was immaculate, the layout was lovely.  So what was it that turned us off?  Two simple things:

scent diffuser1) The smell.  As we opened the door, we were greeted by a woodsy, spicy scent emanating from a tiny vase perched on the windowsill.  The sad part is I doubt anyone was trying to cover up another scent.  But the result was so overwhelming that the three of us mentioned it out loud; and  

2) Too much stuff. We were greeted by so many décor accessories that it was hard to focus on the beautiful structure of the living room!  It had a lovely picture window, curved archways and some very pretty architectural details - a leaded glass window, an alcove in the wall.  But to find these details, even I had to focus carefully.  The accessories were EVERYWHERE!  And they all looked new.  Matching up-lamps on the mantle, a vase with long curvy sticks, newly fluffed accent pillows on the couch, baskets of grasses on the coffee table.  A box filled with orbs.  Faux books stacked on a side table. My husband said he didn't know where to look first.

Our homeowner had violated the golden rule of staging: to showcase the best features of the property.  Instead, we felt like we had walked into a retail store, complete with a signature scent.  When we should have been thinking, "How old is the furnace?" we were wondering "Which store did this all come from and how much for the lamp?" (I knew both the answers.) 

I watched the property for a little while on my list service, and sure enough someone snapped it up.  It was a lovely place.  It's just too bad that the homeowner easily spent more money than was needed in order to spruce it up.  Starting with the spruce scent for $7.95.

For more tips on redesigning, selling and staging properties, contact a Certified Redesign Specialist with Eye to Eye Interiors for an affordable consultation.  Serving Chicago and the surrounding suburbs. (773) 350-7020.  www.eyetoeyeinteriors.com

Show All Comments Sort:
Brent Johnson
Chase International South Tahoe Realty - South Lake Tahoe, CA

When it comes to staging some times less is more. It sounds like this homeowner felt that more is better. I would have liked to see a picture!

Mar 15, 2009 02:32 AM
Fred Peak
Jim Free Realty, LLC - Panama City Beach, FL
Realtor PCB-FL Real Estate, Panama City Beach-REOnulls & Foreclosurers

Staging is definitely an art, and can be easily overdone (or not done correctly) by someone who doesn't quite have the artistic coordination.

Mar 15, 2009 02:32 AM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

I am so sensitive to smell and so many people over do it.  It really makes you wonder what they are trying to hide.  I totally understand how your husband felt. 

Mar 15, 2009 02:50 AM
Sally Dunbar
Lyon Real Estate, Fair Oaks CA (Sacramento Area) - Fair Oaks, CA
Fair Oaks Realtor - Fair Oaks Homes for Sale

Great post, and so true.  We've all been in homes that are so over the top, you can't see the architectural details.  I end up running an internal monologue like this "Who is the shopper in this family - they spend WAYtoo much... they ought to get a job" "OMG there's 5 times too much stuff in this house" "what room am I in, I can only see the table to ceiling dried branches... where'ld they get those?" "Let's get out of here, I'm getting claustrophobic".

You hit the hail on the head, in that staging is supposed to focus on the features of the house, not the taste of the seller!

Mar 15, 2009 02:50 AM
Sally Dunbar
Lyon Real Estate, Fair Oaks CA (Sacramento Area) - Fair Oaks, CA
Fair Oaks Realtor - Fair Oaks Homes for Sale

Ohh... I forgot about the smells.  I HATE fake smells.  Any kind of a plug-in plugs ME in.  the best smell is NOTHING.  If your home smells, clean it!

Mar 15, 2009 02:52 AM
Dawn Bach Thurman
Eye to Eye Interiors, LLC - Chicago, IL
Redesign & Staging Services

Brent - Absolutely, in this case less should have been the word.  I'd love to post a pic, but I don't have the homeowner's permission (maybe I can dig up their listing photo).

Mar 15, 2009 03:13 AM
Pat Champion
John Roberts Realty - Eustis, FL
Call the "CHAMPION" for all your real estate needs

I'm with you staging is good if it is done with good taste-sometimes less is better.

Mar 15, 2009 03:25 AM
Patricia Aulson
BERKSHIRE HATHAWAY HOME SERVICES Verani Realty NH Real Estate - Exeter, NH
Realtor - Portsmouth NH Homes-Hampton NH Homes

Less is more at times, and like anything, it can be overdone.  There are some very nice air refreshers, oils and the like to make the aire smell clean and fresh.

Portsmouth NH Real Estate

Mar 15, 2009 03:33 AM
Cindy Richter
Interior Motiv Home Staging - Flower Mound, TX
IRIS Dallas, TX Home Stager

We have a new neighbor here in Texas.  She said they saw 50 houses the weekend they were here having to find "the" house.  She told us that 80% of them were dirty and not staged (difficult getting it through peoples minds down here).  ANd that some had obviously been staged by the teach yourself how to stage homeowner.  Same thing, smell was over powering, and way to many accessories.  Her husband did the same thing...couldn't get passed the stuff even with the house offering every thing they wanted.

Mar 15, 2009 03:49 AM
Lori Donegan
Ready 2 Stage - Cleveland, TN

How do you tell a home seller that they can't do it themselves without offending?  It takes an "eye" for design to do it the right way, and a lot of people do not have it.  These self help books on staging may be steering home sellers the wrong way.  Professional home staging is the way to go!

Mar 15, 2009 01:32 PM
April Greenwood
Greenwood Creatives Home Staging & Redesign - Lakewood, CO

Thank you for the great post, Dawn. I really am a minimalist when it comes to Staging. Nothing on the floor. Nothing on the tables, counters or flat surfaces. Half of all shelves empty. Even for do-it-yourself Staging Consultations, I tell Sellers that they should *remove* at least 50% of accessories, especially anything smaller than a breadbox or a basketball. I try to get them to realize that their home will feel empty to them, but also that it is no longer their home...it is a *commodity* on the market. If they get it...they can do it, but most don't get it. Again, great post.

Mar 15, 2009 01:49 PM
Jacqueline Forde
Alluring Interiors - Ajax, ON

Great post, Dawn! Sometimes we can over anaylaze situations...If we remember less is more or....maybe just enough!

Mar 16, 2009 03:06 AM
Dawn Bach Thurman
Eye to Eye Interiors, LLC - Chicago, IL
Redesign & Staging Services

Thanks so much for all of the comments, guys.  I'm glad to know my husband isn't alone.  It's also heartening to know how many realtors recognize the value of professional versus DIY staging.  As this current market continues to evolve, I am optimistic that more and more sellers will recognize the value too.

Mar 16, 2009 04:23 PM
Anne Vigneri
CASA VERO Staging & Redesign - Albuquerque, CA
Serving the Mariposa California

Oh Dawn!,, You have really made me giggle...  Esp the bit about knowing which store some of the "decor" came from!.. ( I'm sure some of us have marched the aisles of those same stores)

About a year ago I met a woman who was trained as an interior designer.. She was very interested in getting into the staging biz, and I thought that we might even consider working together.. But first we had to do a staging job as a team..  Well, she just couldn't help being a "decorator" and had to add more stuff to every table top and every shelf .. It made me crazy!!!.. ( we determined that our ideas about staging were very different and went our seperate ways..)

 It is one of the hardest things to learn,, When is it enough and when is it too much ? ...

My husband has a mantra that I hear in my head when I'm working... "A GOOD ARTIST KNOWS WHEN TO QUIT...!"

Mar 18, 2009 06:05 AM
Brian Guzman
Coldwell Banker - Chicago, IL

Thanks for breaking down the key principle of staging: to showcase the best features of the house!

Mar 20, 2009 02:08 PM
Dawn Bach Thurman
Eye to Eye Interiors, LLC - Chicago, IL
Redesign & Staging Services

Anne & Brian - so sorry for the late response.... I've been house hunting! : )

Anne, I'm tickled I made you giggle.  And your husband's mantra is certainly true - thanks for sharing it!

Brian - I'm glad you caught that.  It's so very true and seems so simple.  Simple isn't easy, though, and I guess that's why I'm in this business - I love a challenge!

Apr 10, 2009 02:53 PM
melody salazar
Salazar Staging & Custom Interiors - New Braunfels, TX

Dawn,

I appreciated this post.  In my own staging, I try to inject warmth, color and interest but with a restrained eye and a focus on scale and balance.  This is something difficult to teach and so many homeowners watch a few tv decorating shows and then go full boar without truly understanding what they're doing. 

I so wish you had a picture of this house - I'm dying to see it!  I'll just use my imagination for the over smelly side of things.

Mel

Nov 07, 2009 09:33 AM