Dear Mr. Seller I showed your home and need to know where your Agent is!

By
Real Estate Agent with The Bean Group

Dear Mr. Seller,

This past weekend I had the pleasure of showing your property off to my Clients. Your home showed beautifully, all the lights were on when we arrived, nice music was playing as we walked around and admired all that has been done to the property, in short your staging of the home was exquisite. My Clients viewed approximately 8 properties this past weekend and your home is one of the properties they have narrowed down to their short list.

There is only one problem that we need to overcome and that is, where is your Agent? I tried to contact your Agent right after the showing, since my Clients were interested in the property and we needed additional information. I was expecting to find a Listing Package at your home, since there was no information provided on line, but when we arrived there was no package to be found. I told my Clients that this would not be a problem, since I could probably get the Listing Agent to fax or e-mail me a package. My Clients listened to me leave a message as we drove to our next appointment and expected that I would probably have a package at my office by the time I returned there. I informed them that we needed to give the Agent time, since like me they might be out on appointments and would have to get to sending me the paper work later (even the next day).

Well Mr. Seller, it's been over 48hrs since I showed your property and even though I have left a voice mail and sent another e-mail I still have not heard from your Agent. My Clients have become quite frustrated at this point and I have had to remind them that the Owner is probably clueless about our situation. I have told them that if I have not heard from the Listing Agent by the end of the afternoon, I will contact the General Manager/Owner next and ask them for help.

I wrote this open letter to a Seller, since this situation has happened to me once again this past weekend. If you are an Agent who has a listing you need to remember, especially in this market, that your prompt attention to e-mails, voice mails etc.. is very important. It is one of the main responsibilities you have as a Listing Agent. How many deals has your Seller lost, because you did not get back to another Agent either at all or really late? I view situations like this as throwing money out the window and if that's what you want to do, then other Agents like me will be more than happy to pick up your Expired Listing.

Comments (10)

Matt Listro
National Credit Fixers - Matt Listro - Vernon, CT
Your Credit Repair Expert

Hi Christopher - hard to believe an agent would do that poorly - wow!!!

:)

Matt Listro

 NCF

Toll Free:        888-NCFIXER (623-4937)

Toll Free Fax: 888-FAX-4020 (329-4020)

Local:              860-282-6181

330 Roberts Street 4th Floor

East Hartford, CT 06108

www.nationalcreditfixers.com

Mar 16, 2009 07:45 AM
Justin Voisin
RE/MAX Realty 100 - Menomonee Falls, WI

Very true . . .

Mar 16, 2009 07:50 AM
Edith Schreiber
Luxury Homes, Move Up Buyers, 1st Time Homebuyers, New Construction - Frisco, TX
Dallas Area Real Estate

Oh my....I DO feel your pain!

I am continually amazed & have totally lost count of the missed opportunities that I have come across for both Buyers & Sellers....due to a non-responsive listing agent who is basically "MIA" (missing in action). 

If a listing agent attaches their personal info rider to their sign, so that they can "personally" receive the calls from interested agents/buyers, then they need to make themselves available.....period.....or remove their personal contact number & let the calls go to a number that will be answered.

Pet peeve of mine???? No doubt.

As an agent who works 99.99999% of the time w/Buyers, I could write a book detailing my less than terrific experiences due to lack of responsiveness.

By the same token, I know my market well enough to know that there are some AWESOME listing agents who actually handle their business like a business.....their listings always show very well and they take care of business. P.S. I love it when their listings fall into my Buyer's search criteria. :0)

All of those stats on NAR regarding the hugely increased possibilities of earning business by simply responding promptly to phone calls/e-mails are out there for all of us to read. My personal opinion...if an agent is not going to respond in a timely manner (for whatever reason), they should forward calls to a knowledgeable someone who can & will. They owe that bare minimum to their client, the Seller.

I always make it a point, when & if I actually get the listing agent "live" OR they promptly return my call to say THANK YOU for taking/returning my call. More often than not, they share that they have experienced plenty of what I shared.....too many agents who are "MIA" (missing in action).

We need to hold ourselves to a far higher standard - after all, in these days of numerous means for communicating, our communicating should be a bigger priority than it is.

Happy Selling!

Edith

Mar 16, 2009 07:56 AM
George Tars
PalmHomes LLC - Palm Beach, FL

it happens all the time ... part timers give a bad reputation to our industry

Mar 16, 2009 08:19 AM
Roger Johnson
Hickory Real Estate Group - Hickory, NC
Realtor - Hickory NC Real Estate

Definitely a more common occurence than you'd think, especially given the economic climate.  I'm sure that the seller(s) with agents like this would be very interested to know how many potential offers NEVER were because the buyer's agent couldn't get a response from the listing agent.

Mar 16, 2009 08:19 AM
Christopher Bonta
The Bean Group - Londonderry, NH
Realtor, Integrity and Honesty

Edith- I posted this because this too is a pet peeve of mine!

PalmHomes LLC- Sorry to say but the two Realtors this happened with are experienced and been in the business for a while.

Roger- Your comment is one of the reasons for my post, I want to make Sellers aware of the fact that their Agent may not be that responsive.

Mar 16, 2009 08:36 AM
Cindy Jones
Integrity Real Estate Group - Woodbridge, VA
Pentagon, Fort Belvoir & Quantico Real Estate News

It is amazing how many agents list a home and then disappear.  Keep a log and quite frankly if you haven't heard back from them after another day call their broker.  Maybe they went on vacation and forget to change their VM.  I'm trying to think positive :-)

Mar 16, 2009 09:59 AM
Konnie Mac McCarthy
MacNificent Properties, LLC - Cobb Island, MD
Broker/Owner - VA & MD "Time To Get A Move On!"

I have really only had that problem with bank owned properties..most of the agents, are MIA.....

Mar 16, 2009 10:09 AM
Barb Szabo, CRS
RE/MAX Above & Beyond - Cleveland, OH
E-pro Realtor, Cleveland Ohio Homes

Chris, I 've had that happen more than once and there is no end to the frustration because if you are lucky (and I use the term loosely) enough to  close the deal then you will be chasing this agent down all the time.  Good luck if your buyers buy!

Mar 16, 2009 10:32 AM
John Cannata
214-728-0449 http://TexasLoanGuy.com - Frisco, TX
Texas Home Mortgage - Purchase or Refinance

Wow Chris, this market can be hard enough without also trying to get ahold of a listing agent for a SALE.

Mar 23, 2009 01:40 AM