Dear Mr. Seller,
This past weekend I had the pleasure of showing your property off to my Clients. Your home showed beautifully, all the lights were on when we arrived, nice music was playing as we walked around and admired all that has been done to the property, in short your staging of the home was exquisite. My Clients viewed approximately 8 properties this past weekend and your home is one of the properties they have narrowed down to their short list.
There is only one problem that we need to overcome and that is, where is your Agent? I tried to contact your Agent right after the showing, since my Clients were interested in the property and we needed additional information. I was expecting to find a Listing Package at your home, since there was no information provided on line, but when we arrived there was no package to be found. I told my Clients that this would not be a problem, since I could probably get the Listing Agent to fax or e-mail me a package. My Clients listened to me leave a message as we drove to our next appointment and expected that I would probably have a package at my office by the time I returned there. I informed them that we needed to give the Agent time, since like me they might be out on appointments and would have to get to sending me the paper work later (even the next day).
Well Mr. Seller, it's been over 48hrs since I showed your property and even though I have left a voice mail and sent another e-mail I still have not heard from your Agent. My Clients have become quite frustrated at this point and I have had to remind them that the Owner is probably clueless about our situation. I have told them that if I have not heard from the Listing Agent by the end of the afternoon, I will contact the General Manager/Owner next and ask them for help.
I wrote this open letter to a Seller, since this situation has happened to me once again this past weekend. If you are an Agent who has a listing you need to remember, especially in this market, that your prompt attention to e-mails, voice mails etc.. is very important. It is one of the main responsibilities you have as a Listing Agent. How many deals has your Seller lost, because you did not get back to another Agent either at all or really late? I view situations like this as throwing money out the window and if that's what you want to do, then other Agents like me will be more than happy to pick up your Expired Listing.