Being in the sales and service industry as long as I have been, I'm pretty daggone fussy about the way I am treated by those providing a service to me. I guess you could say I grade on a pretty stiff curve. I hold myself to an extremely high standard. Because of this, I expect others to do the same, and am often disappointed.
Not so today, however.
I purchased my domains from godaddy.com a little over a month ago, and I really didn't expect much from an internet based company that charges just $9.99 per year. So, when the next day I get a call thanking me for my business, I was pleasantly surprised.
That representative further went on to ask if there were any questions I may have about my new subscription with GoDaddy. I had a bunch of 'em! The rep took the time to answer all of them, and I was left speechless (a very RARE occurrence for me, take my word for it).
Well, today I was trying to configure this crazy new Vista Windows Mail, and I was going nuts doing it. My old laptop had Outlook, and I was fairly adept at that, but I haven't purchased a new copy of Outlook, so Windows Mail is what I have to work with for now.
For the first time I can remember, the idea of calling a customer service department didn't fill me with dread. I wondered if GoDaddy would be able to repeat the level of service I had experienced on my first call. They surpassed it.
The representative, Jay, admitted he wasn't overly familiar with the Vista version, but said he was willing to walk through the set up with me, and help however he could. After going through and figuring out all the POP3 and SMTP watchamacallit thingamaroos, it looked like I was all set.
I thanked Jay for his help, and prepared to say good bye when Jay said, "Hold on. Why don't you give it a test and make sure it's working ok before I let you go. Just in case." He could have bailed, but instead, he stuck around to make sure I was 100% satisfied. How cool is that?
Jay didn't even try to slip in a last minute sales pitch to try to get me to buy more services, like some cable companies I could mention (I'm saving that for a "rant" blog).
So, if you ever want to experience what customer service should be like, and get a great deal on domain registrations, head over to 
You won't be disappointed.
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