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Were these 1,000 Marketing $$$$ well spent? A seller wants to know.

By
Industry Observer

When a home stager is hired one of our primary jobs responsibilities is to stage the property in a manner that best solves any problem or perceived issues buyers may have with it.

But what happens if the buyer disagrees with what was done by the hired stager?

CASE IN POINT: Recently I received an Email from A. M. in Chicago asking for advice over a dispute he was having with his stager regarding the worked she had preformed.

A. M. writes…

Hello Craig,

My name is A.M. and I am having a disagreement with a stager I hired.

I am trying to sell a 2-bedroom condo in Chicago and recently hired a professional to stage the empty condo.

The property is unique in that the living room is very long and narrow, which is why my realtor and I thought it was important to stage it to show its potential. This is the only living area of the property so it has to look like a living room.

We've since (the staging) had ten showings without an offer.

I had two friends over… both of them said is "this room looks like a hallway".

They also said that the way it's staged does not show the potential of the living room.

I called the stager… and she maintains that the room is properly staged and that I need to respect her professional opinion.She discounts these opinions because she says she's the professional.

Do you have any tips on how I could deal with my stager?

Thank you very much,

A.M.

In the interst of "full disclosure" I have created a quick video show that should give you a complete overview of all that was done and how Adam's $1,000 was used to stage his property. Link: $1,000 Staging. Done RIGHT or Done WRONG. (Or you can just view a smaller version of the show at the bottom of this page.)

So... now that you have a complete picture, I have a few final questions for you to consider.

1. Given the budget, A.M.’s instruction, and the style of the home, did the stager stage the home correctly?

2. Did the stager provide a good solution for the problematic living room?

3. If A.M. feels the solution provided does not solve the living rooms problem, what should he do?

4. What actions do you suggest the stager take to solve the problem?

Whether you are a seller, stager or realtor... I am curious to know what you think about those $1,000's.

Thanks,

Craig ("Me" back playing Actively in the Rain)

 

 

Show All Comments Sort:
Kathleen Garvey
HomeSmart Cherry Creek - Denver - Denver, CO
Denver's Neighborhood Expert - Listings & Sales

Hi Craig -  It is very easy to call out a not-so-great staging.  This example is cheap in appearance and that may be because the budget is cheap. (Noting the obvious variables in this $1000 call).  The space was not utilized to 'sell it' in an optimum manner.  HOWEVER......

Let's be fair---For many stagers requiring a 90 day minimum rental rate, let's get down to the bones.....

What should a seller or realtor realistically expect for a $100-$200/month staging rental in Chicago? (excluding staging fee, (set-up and de-stage time) and both moving fees etc. which comprise the total $1000)

C'est vrai....You get what you pay for. 

Good to see you here!!  Regards, Kathleen

Mar 20, 2009 07:33 AM
Jo Potvin
Design To Market LLC - Cincinnati, OH
Home Staging Cincinnati - Design To Market

My thought on this one is that the stager is part of a 3 person team and truthfully the realtor is the team captain.  If prospective buyers continue to have issues with the floor plan and the realtor and homeowner are not happy with the work it needs to be reviewed and probably revised.  Whether the work is right or wrong, the stager is in the wrong for not being reponsive to the needs of the homeseller.  I know it is trite but "win the battle and lose the war" comes to mind!

Mar 20, 2009 02:45 PM
Ginger S
Wilkinson & Associates, Wilmington NC - Wilmington, NC
Wilmington NC Real Estate & Relocation~

Hi Craig! Great to see you!!!!!

INMHO the stager did not show this space in a good light. Can't say I like anything about it. Bar "stools" got to go...LOL...You have to stand on them to reach the bar!  Bedroom staging very unappealing....and that vase of red flowers behind the bed??? Yikes!  Kitchen counters...look so cold! Bathroom Ditto!

I guess the bottle of wine on the bar was so costly, that there was nothing left in the budget for table settings?

Welcome back!

Ginger

Mar 20, 2009 03:10 PM
Cindy Bryant
Redesign Etc. Home Staging - Houston, TX
"Houston Home Staging Pros"

Last time I saw you was on HGTV.  Glad to see you back, hope you stick around for a while.

Mar 20, 2009 04:55 PM
Brian Guzman
Coldwell Banker - Chicago, IL

I don't see where the $1,000 went. I would have said the same thing, looks like a hallway. What exactly is the dimensions of the living room(in particular the width)?

Mar 21, 2009 02:27 AM
Tina Gleisner
Home Tips for Women - Portsmouth, NH
Home Tips for Women

Guess my eyes travel to those things my business (handyman) does. Where the space is small, I would suggest painting some of the wood trim so it didn't chop the space up even more.

Mar 21, 2009 06:41 AM
Diane Rice
Rice Prprty Mgmnt & Rlty, LLC, South Holland, IL - Lansing, IL
SFR, SRES, CNC

Craig, very interesting - give us your updates with the final conclusion of the matter.

Mar 21, 2009 03:37 PM
Craig Schiller
Trempealeau, WI

Gene: I agree... basically this is about 2 issues. How to stage the room and how to deal with a dissatisfied client. I don't think the stager did herself any favors on either front. Like you said... "the stager needs to do something to satisfy her client's needs."

Jim: Wow I am impressed. I know you are an "uber" realtor that knows staging, but Feng Shui too? Who would think?

Lenn: Yup that would work. There are a number of solutions. What matters is the scale and proportion is honored.

Michelle: WOW... thank you. THAT looks awesome. Thank you for taking the time to show what is possible.

Benita: I agree... a great tool BUT it can be tricky. The scale and proportion of the items being placed into the photographic image is CRITICAL.  Everything must be their "true size" relative to each other and the image. Otherwise it is rubbish.

Tom: I couldn't agree more.

Melina: Unfortunately I did not talk to the realtor... I would be curious to hear what they had to say.

Kathleen: I agree, you DO get what you pay for. But, if all they could afford was $1000, then those dollars needed to be spent judiciously. I am not sure that happened here. Oh... and HELLO & good to "see" to you too.

JO: Yup... the realtor can have GREAT insight as to what needs to be done... they especially understand the demographics of the market. And since all real estate is local... they are KEY. A Realtors ideas/opinions should be weighed into and considered.

Ginger: Yeeks! No pussy footing around that comment. You says it like you sees it. THANKS for the candor and the warm welcome back.

Cindy: I still have not seen that show! Oh well. And thanks, it is good to be back and welcomed warmly.

Tina: Paint precious "natural wood"? Oh my god if I had a nickle for every time I suggested that and people's eyes glazed over...

Donna: I will... I have a call into Adam.

 

 

 

 

 

Mar 22, 2009 04:12 AM
Kimo Stowell
HI Pro Realty LLC RB-21531 - Honolulu, HI
REALTORĀ® RS-76763 - Honolulu Hawai'i

Aloha Craig,

Great topic for a post. I really enjoyed reading the comments and I particularly liked Michelle Molinari's digital rendering with the glass shelves in the pass through.

It really doesn't matter what the square footage of the space is as long as you clearly define how the space will function for the potential buyer. I'm currently staging a condotel apartment at just over 200sq feet. A space that size, if left empty will perturb even the most imaginative of buyers. If you can cover the 4 basic needs of  Sleeping, living, eating, storage you can sell the property a whole lot easier. If you don't cover the basics, people start thinking there's not enough room. Two chairs and a table signifies dinning area not a living room. At the very least the stager should have chosen a love seat instead of the chairs. A better choice, in my opinion would have been a day bed or futon in the living room with a trunk coffee table. When furniture pulls double duty and has storage, as well, you increase the functionality for potential buyers in small spaces. Too small becomes cozy; no living room becomes a guest room and living area and buyers start to recognize the potential instead of walking away befuddled.

I believe the seller had a definite right to request a restage as the staging reduced the useable square footage drastically. Mahalo for the post and it's nice to see you posting again.

Peace,

Mar 23, 2009 08:05 AM
Anne Bourne
StagingWorks - Toronto, ON

I agree with all of the above.  Mstakes do happen but really, as a professional it's up to the stager to fix  it.  It wouldn't have cost that much a few hours of her time and she could still have a positive relationship with the realtor and most importantly, the client.

Not a big fan of using bright red, it just looks so "staged".

Nice to see you back, Craig. 

Mar 23, 2009 08:19 AM
Connie Tebyani
Platinum Home Staging, Inc. : RESA-Pro - Calabasas, CA
Platinum Home Staging, Los Angeles and Ventura County

SSSSSSSSSSSSOOOOOOOOOOOOOOOOOOOOOO  Glad to see you back and actively plying in the Rain ~ we've missed you (& blogged about what kind of alien abducted you)

I agree with the majority: No, it was not adequately Staged. Yes, she should adjust her staging to address the very issue for why she was hired. My only other concern would be concerning the $1,000: was that for 1 mo. of Staging or 6?  If that $1,000 was the later, then I have to rant the old adage "You get what you pay for"

Mar 24, 2009 02:10 AM
Craig Schiller
Trempealeau, WI

Kimo: I agree... if the stager was hired and was told to make the living room LOOK like a living room, not a "living hall" then that was what needed to be done. This room was not that odd that it could not have been.

Anne: "It looks staged." I like that... I may just use that as a blog subject.

Connie: Thanks, for your concern. I just escaped from my abductors. All is fine now. LOL. As for the time frame, I do not know. But you get what you pay for still stands. It is up to the stager to APPLY those dollars in a way that maximes the staged return.

 

Mar 24, 2009 06:54 AM
Karen Otto
Home Star Staging - Plano, TX
Plano Home Staging, Dallas Home Staging, www.homes

Looks like you got a lot of great feedback on this one I just happened to see a comment from you on Teresa Meyer's recent post and my eyes did a double take and my heart skipped a beat - really!

You have been in my thoughts Mr. Schiller and it is a nice spring surprise to see you back here. Things may have changed a bit (to some it's gotten more luster - to me I kinda miss the old days here on AR) but your mission remains the same. Would love to catch up with you, look for an email one of these days.

Mar 25, 2009 02:41 AM
Kevin Wood,
Keller Williams Southern Arizona - Tucson, AZ
Tucson, AZ Realtor

Thanks for the video, what a great help.

Mar 28, 2009 06:42 AM
Jess Graves
JessGravesDesigns.Com - Bristol, PA
Bucks County Decordiva of Home Staging

Results or Solutions?.....The house definitely looks staged. The problem is that it was not well done! Reminds me of the house cleaner that cleans and straightens giving the home a superficial sense of being clean but its not! Unfortunately there are many people today doing professional services on the quick to make quick money. Most customers are too busy to understand the difference and are happy with results not solutions!

Apr 01, 2009 12:31 AM
Isabel Gomes
Gomes Design - London, ON
Interior Decorator, Stager - London, Ont

Craig it is so evident that everyone is glad to see you including me, when you pop back into the rain.  I have been away for extend length of time and always go digging for anything I may have missed, that you have written, while I was not playing in the rain.

The pictures above are an example of poorly executed staging.  I do agree with you that with experience we can size up a place by looking at pictures. 

A simple example, is the above pictures do not make a great first impression. The function of the room has not even been addressed. In design small awkward spaces are a challenge.  And when executed successfully show the true, creative talent of the designer, stager, decorator (all of the above).

THe client should make sure that the realtor is informed of his dissatisfaction and difficutly in dealing with the stager if any.

In any business, client satisfaction is # 1.  The stager should be fulfilling what she was asked to do.  make it look like a living room.

Just a pet peeve of mine.  I hate beds and dining room tables on angles.  If we are to be making rooms feel more spacious. What is with furniture on angles.   If you actually do the math, for those who still remember simple and geometry and trig,  you loose a lot of square footage behind those headboards.  I think I may post something on angles.

Apr 06, 2009 08:53 AM
Anonymous
Anonymous

I really like the photos that Michelle has of the living room. By taking out the bar stools and adding a loveseat and bookshelf above makes this look more like a living room than a hallway.

Apr 13, 2009 03:31 PM
#70
Diane Rice
Rice Prprty Mgmnt & Rlty, LLC, South Holland, IL - Lansing, IL
SFR, SRES, CNC

..... SOOOOOO WHERE in the heck are ya????  Ya coming back????

Sep 22, 2009 09:09 AM
Ryan Dressel
Stage Right Design, Inc. - Roseville, CA
Sacramento Home Staging

I fully agree that the so called "living room" space could have been stage differently...overall the staging has a great look and feel to it,  but when I put on my buyers eyes my first question is still the same, where do we live and hang out?  The problem wasn't neccessarily solved by the stager.  But sheeeesh, there isn't much space to call it a living room.  The other thing that I struggle with is the clients budget vs. how much I put into the home.  I do have a base dollar amount and I won't stage below that minimum price...If someone tells me they have a vacant home and only $1,000 to spend, I tell them that I am not the stager for them...let someone else figure out how they are going to showcase the home in its best possible light and still turn a profit. I Love challenging floor plans, and yes I agree with the seller...it isn't done as good as it could be but then again it looks pretty damn good for $1,000!

Jan 18, 2010 01:48 PM
Phil Leng
Retired - Kirkland, WA
Phil Leng - Retired

Hi Craig,

Interesting scenario.

One stager critiquing another stager based on a complaint by the seller.

Shows that the stager and the seller need to be compatible

Phil

Jul 10, 2012 07:45 PM