Home > Blogs > Gabrielle Kamahele Rhind > Tucson Arizona Real Estate!

No Matter How Bad The Story Is - Work For A Happy Ending.

By Gabrielle Kamahele Rhind

Real Estate Broker/Owner with KGC Properties LLC, Tucson Property Management & Real Estate

March 23, 2009 12:03 AM

What are your top transaction, work or client disasters? And how did it end?

Thinking back on a few, I would have never guessed I could have mustered up the effort and energy to put a smile on my face when it was all over with. But I found, digging deep at the end and working toward a happy ending is a good thing!

Just two days ago - I ended up at the closing table with a transaction that went on for months - with incredible difficult individuals on the "other" side! You name it - and it surfaced all the way from "the Seller is discriminating" to "You bet I will walk away from this over a $25 fee." As the Seller and I were leaving title, the new Buyer was waiting for us. I grimaced when he introduced himself but extended best wishes to him for happiness in his home and welcomed him to call if he found that he needed my services down the road.

With almost anything in life, people will remember certain things about a trying time - but what will they ALWAYS remember? How the story ended!

And how it ends can make a huge impact on a person's overall perception of the experience. If the ending of your disaster story is happy - the difficult times, the challenges, etc., seem to be less memorable. And even if the experience was intriguing and smooth - if the ending was terrible - that's what people will remember.

No matter if the story is about work or life in general, always thing about how you want people to remember their interactions with you. You will be surprised at how your worst clients end up being your best source for referrals!

My "happy tip" for the day is - no matter how difficult people or things are, ALWAYS tie up loose ends, end things positively and create a happy ending whenever you can!

Gabrielle (Kamahele) Rhind - 2009. If you want to reprint parts of this - just email me for my permission rhindohana@msn.com. Buying or selling Tucson Arizona Real Estate? Click info@gabriellerhind.com and let me know how I can help you! Or visit www.BuyMyTucsonHome.com

Re-Blog

Comments(10)

Comment

Show All Comments

Sort:

Connie Goodrich

Keller Williams Realty - McKinney, TX

CRS ABR (McKinney Realtor)Texas

So true! I tell people when they purchase to build a home from the lot up that during the building period more than likely there will be some things that arise. Some disappointments, surprises, etc. They need to remember it is the end result and satisfaction of this is the home they love to focus, not in the moment issues. Great advice and nice reminder to start our week. Have a wonderful one!

Mar 23, 2009 12:08 AM

Chuck Carstensen

RE/MAX Results - Elk River, MN

Minnesota/Wisconsin Real Estate Expert

Could reminder and its too bad that some people have to be jerks but what do you do!

Charlie Ragonesi

AllMountainRealty.com - Big Canoe, GA

Homes - Big Canoe, Jasper, North Georgia Pros

I guess we all have horror stories. My worst was a burst pipe discovered in the walk thru a day before the closing. The buyer, mine, was there with a traile full of furniture and the sellers side family was being silly about repairs. In the end it all worked out but the closing attorney shook my hand afterward and said I never thought that would close.

Mar 23, 2009 12:09 AM

Richard Iarossi

Coldwell Banker Residential Brokerage - Crofton, MD

Crofton MD Real Estate, Annapolis MD Real Estate

Gabrielle, You're right. If they remember anything at all its going to be how it all ended. Better to put on a positive face and move on. Rich

Mar 23, 2009 12:14 AM

Margaret Woda

Long & Foster Real Estate, Inc. - Crofton, MD

Maryland Real Estate & Military Relocation

Those difficult clients are mine, right now, and they are still "in" this transaction only by a thread. They love and want the home, so hopefully we'll make it to settlement and that happy ending you mention.

Mar 23, 2009 12:59 AM

Ross Westerman

Kingwood, TX

The one and only time I have let the buyers and sellers negotiate (I had the sellers and I was as green as could be) FTF resulted in this last comment from the sellers at the closing table, "we always get screwed". I look back on it now and yes my inexperience got them screwed.

Mar 23, 2009 03:03 AM

Diane Rice

Rice Prprty Mgmnt & Rlty, LLC, South Holland, IL - Lansing, IL

SFR, SRES, CNC

And when you place your SMILE with the last ending words, that cements it!

Mar 23, 2009 03:20 AM

Michele Reneau

Certified Staging Professional (CSP) Elite Instructor - Summerville, SC

Realtor, GRI ~ Charleston, SC Relocation Experts Team

Unfortunately, I've had several sellers bring money to the table, but I've never had an unhappy seller on the other side of a closing table. Ultimately, our that's our job to get them to the table. I had a seller in this situation immediately refer a client. She told the new clients if anyone can help you sell your house, Michele can. She said this even though it meant bringing money to the table. Granted we listed at a price that brought us a contract in less than 30 days but that is what it was going to take to sell.

Mar 23, 2009 05:16 AM

Hannah Williams

HomeStarr Realty - Philadelphia, PA

Expertise NE Philadelphia & Bucks 215-820-3376

Gabrielle.....No truer words spoken.A SMILE is priceless ...read this

Mar 23, 2009 08:42 AM

Paul S. Henderson, REALTOR®, CRS

Fathom Realty Washington LLC - Tacoma, WA

South Puget Sound Washington Agent/Broker!

Gab, My wife always says I spend to much time, energy and money on each client. I do this to make sure each of my clients has a happy ending no matter how bad it gets...

Regards,

Mar 23, 2009 03:38 PM

No Matter How Bad The Story Is - Work For A Happy Ending.

Comments(10)

Gabrielle Kamahele Rhind

Real Estate Resources

Recent Posts

Additional Information