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Home Staging Success Stories ... Research & Fact Finding

By
Mortgage and Lending with NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 IL Lic 031.0006220/WI

Today I have decided to do some hardcore research and fact-finding.  I'm hoping those involved directly in the home staging facet of the real estate industry respond in large numbers to my quest for information and knowledge regarding their services.

For a while now, my wife has spoken about my need to "think outside the box" in regards to my services and marketing.  She's directly involved in my work as she does my marketing and thankfully ... has always served as my number one promoter.  She pushes me to think beyond the marketing I am already seeing done.  She also inspires me to try marketing efforts that are new and go beyond the norm for my business and company.  Together, we also "tweak" good ideas and personalize them for myself and referral partners thome foyero use to our, and customers, advantage.

But, right now we're focusing on what we both are finding is a quickly growing service in our area ... that of Home Staging.  With so many homes currently on the market, home owners and realtors are trying to find ways to make their listings stand-out from the crowd.  Staging can definitely fill that need and serve as an useful tool, reaping big dividends for sellers, realtors, and lenders alike.

The advent of cable TV shows showcasing the talented and creative individuals of home staging has securely embedded their services in the minds of viewers.  Realtors relate to me, that expectations for a home's design and layout have definitely risen as a result of these informative shows.  Buyers simply demand that a home's visual appeal and physical condition be at a higher standard than before.

I am always searching for ways to enhance my services beyond the normal scope to my referral partners.  Just like the houses on the market, I too need to find ways to make myself and the services I offer distinguishable and of greater value than those provided from others in my industry.  My success depends on it.  Obviously nothing replaces hard work, outstanding service, and results.  Bringing extra value to my partners is key though.  Earning their respect and future business is my goal.

With that said, I wish to pose some questions to home stagers themselves.  I'm really searching for feedback and input regarding the following:

  • Would you align yourself and offer your services through a lender?
  • Would you consider a contract for services through that lender?
  • Is a flat-rate or reduced-rate possible in exchange for "preferred" partner standing?
  • Would you co-op in some manner with a lender ... and possibly the realtor/referral partner involved in a transaction?
  • Have you aligned yourself with a lender in the past?  And, if so, what was the arrangement?
  • Will you in return for a "preferered partner" status with the lender, offer the same to the lender, co-op market, and provide leads?
  • Have you had success at this type of co-op partnership?  Provide feedback please ...
  • Provide any thoughts, feedback, suggestions, or valuable input you may have?

It's been pointed out to me that many times, the home stager is becoming the first point of contact for home owners considering an upcoming home sale, even before a realtor.  Because each pahome bathrtner named within this trifecta of services could possibly be that starting point for future business, would it not make good business sense to join our efforts?  Each could greatly enhance and expand the scope of their contacts and business while also benefiting the other.

I truly believe that an alignment of services between myself and a professional home stager would serve my realtors/referral partners, clients (both future and past) extremely well, and also benefit their business as well as mine.  The input I receive from those within the home staging profession will prove invaluable to me and is greatly anticipated.  If realtors or others within branches of the real estate industry have tried such an association, your input would also be welcomed.

Thank you in advance for your feedback, time and consideration of my request!

Gene Mundt, Professional Mortgage Banker                                                 www.genemundt.com       Chicago Bancorp

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Gene Mundt

 Mortgage Originator  -  NMLS #216987    

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Comments(25)

Wanda Richards
Shows Great Home Staging and Web Solutions - Roanoke, VA
Shows Great Home Staging

I would certainly consider it.  I think all parties could benefit if structured correctly. 

Mar 21, 2009 10:47 PM
Michele Kurelich
Triangle Home Staging & Design/Lasting Impressions - Raleigh, NC
Raleigh Home Staging and Design

I have not partnered with a lender yet, but we partner with Realtors, builders, homeowners, painters, landscapers and so on, why not a lender.  I do have one staging partner that has formed an alliance with a lender and they do quite well together co branding their services.

Mar 22, 2009 12:00 AM
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

Thanks to everyone that has written so far.  The comments received are thought-provoking and informative.  I greatly appreciate the time you took to write and the input offered.  So far, the reactions and comments coming back are very positive towards moving ahead with this pursuit.  I do see some points that need to be hammered out, but many of them may have to be on a case-to-case basis.

As far as being involved with the seller in the deal, I still see the merit in working with them as they many times are moving on to their next home and will need a lender for that purchase.  It is true that many home buyers arrive to the deal already pre-qualified by another lender or have a pre-existing relationship.  During those transactions, I always make it known that I am "waiting in the wings" and ready to help if that lending should sour.  No pressure, no real marketing, but they are aware.  But, for the seller moving on, I believe entering into this relationship at an early stage might improve my chances of earning their business before they place it elsewhere for the next purchase.  This would be especially true if the stager involved in the sales project was my preferred partner.  I would think it would greatly increase the likelihood of the stager receiving the business of that seller when they become buyer and in their new home.  It just increases the chances of retaining business leads for all involved.  At least that is my hopeful theory.  Application and time would tell.

As I am able to help home buyers in many states across the nation, I hope to possibly need the services of stagers outside Illinois.  I'm glad to see that there are many great people to work with in so many towns.  Thankfully, ActiveRain will be a great place to start when looking for a service provider in home staging.

I hope to hear more from everyone regarding their experience and thoughts on this pursuit.  Keep 'em coming.   Thank you. 

Gene Mundt, Professional Mortgage Banker                                           www.genemundt.com    Chicago Bancorp

Mar 22, 2009 02:58 AM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Gene, thanks for reminding us that we should all be open to seeking out new alliances.  Everyone is a walking "billboard" for you, maybe not now, but perhaps in future transactions.  I would definitely consider aligning myself with a lender and giving consideration for a preferred partner standing.

Mar 24, 2009 01:47 PM
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

Kathy:

Thank you for your gracious blog.  The input I've been receiving from you and other home stagers has been great and very educational.  I'm really getting excited about this and hope to find an alliance partner/referral partner in my area of Joliet, IL.  I can write loans in your state too, so will definitely keep your services in mind for the future and home staging needs.  I hope that you have good luck with this endeavor, should you decide to go for it!   Thanks again ...

Gene Mundt, Professional Mortgage Banker                                                   www.genemundt.com  Chicago Bancorp

Mar 24, 2009 02:16 PM
Elaine Manes Gage
Home Staging Online Services - Denver, CO
Staging done ONLINE!

It makes perfect sense to team up with other professionals who have the same goal in mind! I'm teamed up with a couple Realtors, but would welcome the same kind of relationship with a lender! I think your clients would see it as enterprising and innovative!

Mar 24, 2009 04:14 PM
Annie Pinsker-Brown
Stage to Sell - LA Home Staging - Los Angeles, CA
Stage to Sell, Los Angeles Home Stager

Gene, this is an interesting concept! Like many others who have responded, I too partner mostly with realtors and service providers (handymen, painters, flooring people, etc). But I've never considered partnering with a lender. Here's something to think about, though. What about finding a Stager and Realtor team and then putting on a series of free Home Seller Seminars that contain info on everything related to selling your home in this market. You could address issues related to financing. The Stager could address tips on properly preparing your home for sale. And the Realtor could discuss all other aspects of the listing process, pricing strategies, etc. I'm working on just this type of seminar now and I think it's something that would be very worthwhile to anyone considering listing their home.

Mar 24, 2009 05:38 PM
Mike Henderson
Your complete source for buying HUD homes - Littleton, CO
HUD Home Hub - 303-949-5848

Good post.  Some of the more creative thinking that I have seen here on AR.

Mar 24, 2009 06:09 PM
Kathy Nielsen
http://atlantahomestaging.net - Marietta, GA
Atlanta Georgia Home Stager

It's a great concept, Gene.  I too would need to see more of the finer points hammered out.  In general, having partnerships benefits everyone involved.  Great thought provoking post.

Kathy

Mar 25, 2009 12:22 AM
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

I can't tell you how very pleased and excited I am about all the feedback and input I've received concerning this topic! 

AR has been a fantastic testing ground for the concept and the suggestions received invaluable to me.  I'm moving ahead and getting my "team" of referral partners together.  In my corner of the world, I'm finding that staging is still in its infancy as a resource in many of the realtor's office, but rapidly becoming a beneficial tool that they use to get homes sold more quickly and efficiently.  I'm hoping that my participation helps others see the merit of these professionals' services. 

As I've said before, I am able to write loans in many other states besides Illinois.  I'm glad that I will have some friends and contacts to call upon, should I need services in their out of state areas.  Keep the great suggestions and comments coming, please!!  and thanks again ...

Gene Mundt, Professional Mortgage Banker                                       www.genemundt.com            Chicago Bancorp 

Mar 25, 2009 01:48 AM
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

Annie:  Didn't want to overlook the suggestion you made ... which is a exceedingly good one.  In my next seminar, I plan on putting this great idea to use.  I also host seminars particularly for women addressing the different and sometimes more complex approach they sometimes need to take for not only lending, but financial planning.  My next seminar focusing on this audience will also include a home stager. 

Again, thanks for the great post and ideas!

Gene Mundt, Professional Mortgage Banker                                     www.genemundt.com      Chicago Bancorp               

Mar 25, 2009 01:55 AM
DeAndrea "Dee Dee" Jones
Samson Properties - Manassas, VA
DMVRealEstateChick

Like with any part of this business you need to have a variety of marketing.  Align with both agents and lenders.  Business comes from everywhere so you should not only focus on 1 thing.

Mar 25, 2009 02:19 AM
Karen Otto
Home Star Staging - Plano, TX
Plano Home Staging, Dallas Home Staging, www.homes

Hi Gene, I'm going to cut and paste your questions here and the ones I can answer I will and answer in bold:

  • Would you align yourself and offer your services through a lender? - Interesting concept, although have not thought about this. Is this for financing purposes?
  • Would you consider a contract for services through that lender? Potentially depending on how payment is structured
  • Is a flat-rate or reduced-rate possible in exchange for "preferred" partner standing? This is kind of like asking a Realtor if you'll be willing to reduce or cut your commissions based on the number of listings I bring you. While I can see this being an 'economy of scale' type arrangement, each job is unique in what is required and it would have to be on a case by case basis depending on the scope of the work.  Again, it's like asking a granite contractor to give you a flat rate or reduced rate for all his jobs - when he doesn't know the kind of granite to lay, if they even want granite and how much is needed for the job.  For consultations I can see this happening not so much for vacant staging jobs.
  • Would you co-op in some manner with a lender ... and possibly the realtor/referral partner involved in a transaction? Would love to further investigate how this could be mutually beneficial
  • Have you aligned yourself with a lender in the past?  And, if so, what was the arrangement? No
  • Will you in return for a "preferered partner" status with the lender, offer the same to the lender, co-op market, and provide leads?  As a service provider I am currently comfortable referring Realtors I know to sellers who are not already working with an agent however to refer a lender would be more of a job of a Realtor as a home stager generally does not get into the details of the money for the sale or purchase of a home - but hey things change and if there is a way this partnership could work I think many would be willing to discuss it
  • Have you had success at this type of co-op partnership?  Provide feedback please ...
  • Provide any thoughts, feedback, suggestions, or valuable input you may have?  Like your (and your wife's) out of the box thinking - hope this feedback is useful
Mar 25, 2009 03:32 AM
Michelle Minch
Moving Mountains Design Home Staging, Pasadena, CA - Los Angeles, CA
Home Staging Los Angeles and Orange County, CA

* Would you align yourself and offer your services through a lender?

* Would you consider a contract for services through that lender?

Gene: I'm going to follow my friend Karen's lead above to answer your questions:

* Is a flat-rate or reduced-rate possible in exchange for "preferred" partner standing? I always charge a flat rate for my staging services. I don't think the client should be penalized if a project takes longer than I anticipate (unless they change the terms of the work to be done). Regarding reduced rate, we offer reduced rates for our REALTOR partners, and I would be more than happy to offer the same to any lender that referred clients to me.

* Would you co-op in some manner with a lender ... and possibly the realtor/referral partner involved in a transaction? We offer a reduced rate to REALTORS when they give their clients one of our Comprehensive Home Staging Consultations as part of their marketing package. If by co-op you mean would we pay a referral fee, we would consider paying a modest referral fee, assuming it is legal to pay one.

* Have you aligned yourself with a lender in the past? And, if so, what was the arrangement? No, but I would be willing to form a strategic alliance with a lender.

* Will you in return for a "preferered partner" status with the lender, offer the same to the lender, co-op market, and provide leads? As I would only align myself with partners that offer the same good value I offer my clients and that have the same high ethical standards, I would have no problem returning "prefered partner" status

* Provide any thoughts, feedback, suggestions, or valuable input you may have? In order to stay afloat in today's business climate, I think it is mandatory that we, as business owners, think 'outside the box' and form strategic alliances with a number of different businesses. I have a strategic alliance with a moving company and a carpet sales and installation company. I refer them, they refer me. This creates new business opportunities for all involved. I think your idea is a very good one.

Cudos to you for recognizing the value and importance of making a home stager a part of your business team. We bring great value to any partnership beyond the actual act of home staging. As you recognize, we are often the first point of contact for a home owner who is thinking about selling their home. We are, indeed, a source of referrals.

Mar 25, 2009 04:45 AM
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

Michelle:  In regards to your input ... thanks so much for taking the time to write so much and in such depth.  The suggestions and effort are greatly appreciated.  As far as your questions regarding a referral fee ... no no no ... I don't do that.  I simply meant that you would co-market, refer, place thought and efforts into remembering to mention my services when and if you had the chance.  Obviously, this would be after I earned it by providing quality service and assistance to those you knew. I want alliances formed through my efforts, good reputation, and exemplary service.  Just don't believe in doing it any other way. 

I understand that this type of alliance is most likely new to many of us, including me.  I'm wanting to broaden the scope of my marketing efforts.  I'm also hoping to find ways that we within the real estate-related industries can use to help each other out of the current hardships we're facing.  Working with and referring those that provide services that we know, trust, and can depend on is only smart and makes the whole sales/buying process move much more quickly and efficiently towards successful completion.  Positive word-of-mouth is also the least expensive form of marketing.  Thanks again, Michelle.

Karen:  I want to thank you also for taking the time to write.  When you pointed out the drawbacks of my question regarding flat-rate and etc ... it made me think I need to learn to express myself much better.  It is only reasonable to think that fluctuations in pricing could occur.  They obviously effect my bottom line also.  Many things would have to be discussed regarding price structure and payment and I greatly look forward to having the opportunity to do so soon if implementing this partnership.  Most of all though, I am thrilled that I'm getting such positive feedback on this topic and it's getting a thumbs-up to proceed.

Thanks again for all the posts!

Gene Mundt, Professional Mortgage Banker                              www.genemundt.com             Chicago Bancorp   

  

Mar 25, 2009 07:04 AM
Kimo Stowell
HI Pro Realty LLC RB-21531 - Honolulu, HI
REALTOR Associate® RS-76763 - Honolulu Hawai'i

Aloha Gene,

Thank you for the thought provoking post, like my previous staging peers, I will follow in the same format. However, my response is more tempered as I have been there and done it.

Would you align yourself and offer your services through a lender?

I have partnered with a Mortgage Firm in the past as both a licensed mortgage solicitor and professional stager. However, from my experience the lender benifits greatly with little tangible results for the Stager.

Would you consider a contract for services through that lender?

It depends on the content of the contract if there is any exclusivity involved absolutely not. How many clients do you receive who are actively buying a home with their current home still unsold? Aside from a buyer/seller situation being a dangerous move on the part of the seller, who could very well be stuck with a double mortgage what purpose would it serve for a Lender to mention staging to their clients who are simply looking to buy?

Is a flat-rate or reduced-rate possible in exchange for "preferred" partner standing?

Possibly, if their is an actual quid pro quo.

Would you co-op in some manner with a lender ... and possibly the Realtor/referral partner involved in a transaction?

Realtor's and staging goes hand in hand. Lending and staging is a backward step for most consumers. If I'm buying a new home and need financing where does the staging conversation come in? I understand that potential buyers might not have sold their current home, but as you said many sellers start with a stager and buyers start with a Realtor or Mortgage professional. A partnership between Lender and Stager in my mind is really a partnership of good will and cross referrals.

Have you aligned yourself with a lender in the past? And, if so, what was the arrangement?

The arrangement was one of co-op advertising and referrals from me to the lender as I worked in both professions.

Will you in return for a "preferred partner" status with the lender, offer the same to the lender, co-op market, and provide leads?

The real question is will the LENDER return the preferred partner status and provide leads. The natural referral flow is from stager to lender. A lender would be referring clients who are actively selling and buying, where as a stager could refer all of their clients. As I said before this arrangement is great for the lender.

Provide any thoughts, feedback, suggestions, or valuable input you may have?

I think it's a great idea to offer co-op advertising and cross referrals. Partnering up with Realtors, Lenders, Inspectors, MLS Photographers, etc is beneficial to all party's involved. However, creating discounts, referral fees, exclusivity contracts with Lenders will only serve to hurt the professional stager as there is not a realized quid pro quo between the professions at least not in my experience of being on both sides of the fence in this situation.

Peace,

Mar 25, 2009 09:40 AM
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

Kimo:  Thanks for the post.  It's good to hear from someone that has actually taken part in something close to what I am suggesting.  Although I understand your point of view on the natural progression of many deals, I also think that I personally can be a benefit to stagers. 

I maintain close communication and contact with my database and pipeline of referrals.  I advocate mortgage planning for my clients as a means of securing a better financial future.  I try to keep the dialogue flowing regarding financial options and credit and work with them after they close their loan and into their future.  That way I should be aware if they are considering a sale of their home at the time or in the near future.  It is the perfect time for me to recommend a stager's services as a means to facilitate a sale more quickly during that conversation.  In that way I would be able to complete the circle of referrals between stager, realtor, and lender, each assisting the other whenever possible. 

I would also naturally recommend a referral partner to everyone outside my database contacts that might be in need of such services.  It's only good etiquette and makes business sense too.  I truly understand the benefit of a meaningful, mutually beneficial referral partnership and would never expect it to be non-reciprocal.  If I have forged and maintained a good relationship with a referral partner, their trust in me should and will be there.

Thanks again for your input.  It truly gave me something to think about and to address.

Gene Mundt, Professional Mortgage Banker                                       www.genemundt.com    Chicago Bancorp

Mar 25, 2009 12:18 PM
Jill Nelson
Jill Nelson Design Services - Palmdale, CA
Interior Design

I love reading everyone's comments in regards to this though provoking topic. Now that staging is slowly but surely being accepted as a very beneficial marketing tool we all need to start thinking outside the box and pursuing other forms of professional relationships.

Mar 26, 2009 07:35 AM
Kathy Booth, Setting the Stage
Setting the Stage - Newmarket, ON
Home Staging and ReDesign Professional

I'm open to forming alliances with a lender.

Mar 26, 2009 10:49 AM
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

Jill and Kathy:  Thanks for writing and the verbal pat on the back.  I hope that others in their own areas consider doing this alliance too.  Best of luck to both of you if you give it a try. 

Gene Mundt, Professional Mortgage Banker                                          www.genemundt.com     Chicago Bancorp

Mar 26, 2009 12:39 PM