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Spring Fresh ................. Business Resolution.

By
Mortgage and Lending with George Souto NMLS #65149 FHA, CHFA, VA Mortgages NMLS #65149

Sally Cheeseman's latest contest for the "POSITIVE ATTITUDE for the Weary Soul" Group, "Spring Cleaning & Fresh Ideas For Changing Times"! got me to do some spring cleaning in coming up with Spring Fresh Ideas by evaluating how I do business.

Everyone in sales is always looking for a new idea, marketing tool, website, or product that will reach-out to their client base and generate more referrals and business.  I feel that sometimes we spend so much time looking for ways to get more business, that we forget to just stop and ask ourselves one simple little question, "Why Do People Do Business With Me?"  As simple as this question is, there is even a more simple one that we need to ask ourselves in answering it, "Why Do I Do Business With Someone Else?"

If I can answer "Why Do I Do Business With Someone Else?" then it should make sense that others probably do business with me for most of the same reasons.  So over the last couple of days I have been asking myself that question, "Why Do I Do Business With Someone Else?", and it comes down to this for me:

  • They are knowledgeable about what they do.
  • They inspire confidence.
  • They are POSITIVE people to be around.
  • They go over and above what I would expect.
  • They are availability when I need them.
  • They always have time for me.
  • They do not make me feel rushed.
  • They return my calls RIGHT AWAY.
  • They treat me with respect even when I ask stupid questions.
  • They make me feel comfortable and at ease when I talk to them.
  • They can be trusted.
  • They have a great attitude.

There are probably other reasons that belong on this list, and those of you reading this please feel free to add them to you comment, but the ones that I have mentioned are big ones for me.  So if these things are so important to me in determining who I will give my business to, should I not also try to project the same to those whose business I am seeking?  The answer is obviously YES!!!  So I have decided to do a truthful evaluation of myself, do I posses these qualities.  If I do I need to make sure that I keep doing them or if possible improve on them.  If I don't, then I need to make it a priority make it one of my qualities, to make it a natural part of how I do business.  I know that it is a little to late for a New Years Resolution, so I will call this my "Spring Fresh Resolution", and one that I WILL KEEP.

I hope that you will also stop for a second while you are going through all those great new marketing tools that you are maybe thinking of using to generate more business, and ask yourself the same two questions that I am asking myself "Why Do People Do Business With Me?" and answer it by asking yourself "Why Do I Do Business With Someone Else?"

NOTE:  The picture of the flowers in the picture are from my front yard.  Even though it is not Spring yet here in Connecticut they must think so, because they are doing everything they can to come up, and make the us feel that Spring has arived.

 

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Info about the author:

George Souto is a Loan Officer who can assist you with all your FHA, CHFA, and Conventional mortgage needs in Connecticut. George resides in Middlesex County which includes Middletown, Middlefield, Durham, Cromwell, Portland, Higganum, Haddam, East Haddam, Chester, Deep River, and Essex. George can be contacted at (860) 573-1308 or gsouto@mccuemortgage.com

 

Posted by

George Souto
NMLS# 65149

C (860) 573-1308
CALL 7 Days/Wk
Fax (860) 760-6891

Email Me
About Me
My Blog

I am a Mortgage Loan Officer who can assist you with all your mortgage & refinancing needs in
CT, and RI

I can assist you with your Conventional,
FHA, CHFA, VA, USDA, & 203K loan programs.

I reside in Middlesex County which includes Middletown, Middlefield, Durham, Cromwell, Portland, Haddam. E. Haddam, Higganum, Chester, Essex, Deep River.

 

Comments (30)

George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Dena, we need to ask ourselves that on a regular bases.

Mar 24, 2009 11:14 AM
Michelle Viggiano
Four Winds Healthy Home Carpet & Air Duct Cleaning - Scottsdale, AZ
healthyhomeaz

So right George, choosing with whom we do business with largely hinges on the mercurial mix of chemistry, character, competence and camaraderie.  Please, I don't know why those all began with "c". And even more ridiculous, another "c" -  is those beautiful Crocuses in your front yard are staggering beautiful. How I wish I could plant those types of flowers again.  Wonderful post that invites introspection as well as evaluation on both sides of the equation. (I avoided coin)

Mar 25, 2009 05:05 PM
Maggie Dokic /Indialantic | 321-252-8696
Magdalena Dokic - Indialantic, FL
Selling the beach in Florida's space coast

George, this is a great entry for Sally's contest!  I'll be posing the same question to myself throughout the day.  Nice insight!

Mar 25, 2009 11:00 PM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Michelle, that is pretty funny how those "c" got in there ......... LOL

Maggie, glad that I gave you some food for thought :) :)

Mar 26, 2009 08:20 AM
Kathy McGraw
CELLing Realty - White Water, CA
Riverside County CA Real Estate

Hi George- Like Sally I am glad to see more writing from you, and even more happy you entered the Spring Contest.  Unlike Sally who doesn't Judge, I can't really comment...but I love your flowers LOL :)  Thanks for entering George....

Mar 26, 2009 10:09 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Kathy are they not just simply me :) :)

Mar 26, 2009 01:40 PM
Ann Cummings
RE/MAX Shoreline - NH and Maine - Portsmouth, NH
Portsmouth NH Real Estate Preferrable Agent

Hi George - this post is a good to give us all pause for thought.  The answers to THE question you

Mar 28, 2009 10:44 AM
Ann Cummings
RE/MAX Shoreline - NH and Maine - Portsmouth, NH
Portsmouth NH Real Estate Preferrable Agent

Well good grief, I have no idea how that comment got posted before I was finished, as I never even got to put in the little goofy word it asked for, and poof, there it was!  And where on earth is the 'edit' button anyway?

So, as I was going to say, the answers to THE question that you asked yourself are great ones to ask, and you're right, they're also good clues to why others do business with us.

Love those pretty little flowers - we're seeing them pop out up here, too.

Ann

Mar 28, 2009 10:47 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Ann, Spring is in the air especially after a day like today.

And some crazy things with the site have been happening to me to.  It is part of the ActiveRain adventure, I would miss it if they did not exist ....... LOL

Mar 28, 2009 11:12 AM
Al & Peggy Cunningham, Brokers
RE/MAX West Realty Inc., Brokerage - Brampton, ON
Our Family Wants To Help Your Family!

Hi George!  Great words of wisdom,.  We must admit, we have been searching for the next new thing and may have been forgetting that the old best thing was all those things you mentioned.  Great process you suggested, to ask yourself what makes you do business with someone, provokes you to answer, would I do business with myself.  Thanks George I have copied your answers to remind ourselves on a regular basis.  Humour, we think humour is also a necessary virtue today!

Great article George, enjoyed it!

 

Al and Peggy Cunningham   

Apr 02, 2009 01:10 PM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Al and Peggy thank you for the kind words, and glad that you found this blog useful.

Apr 02, 2009 04:55 PM
Mary Yonkers
Alan Kells School of Real Estate/Howard Hanna Real Estate - Erie, PA
Erie/PA Real Estate Instructor

George--I am so glad that I stopped here to read your post.  Love your crocuses.  Mine took a hit from a recent snow storm here in Erie, PA.  Thanks for your Spring Fresh ideas for our businesses.  I will be back soon.

Apr 09, 2009 03:04 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Mary, your for taking the time to comment.

Apr 09, 2009 03:38 AM
Deb Brooks
Brooks Prime Properties Wichita Falls Texas - Wichita Falls, TX

George,

That is a dynamic list you put together here George! I'm going to work on my own "Spring Fresh Resolution". Great idea. Thank you,

Deb

Apr 11, 2009 07:23 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Deb, good luck at putting you resolution together :)

Apr 11, 2009 08:58 AM
Liz Moras Migic
Chilliwack, BC
Chilliwack, British Columbia - Realtor

So true George -its important to stop and ask yourself (and your clients) why they do business with you..........the feedback as critical.........and taking it to the next level...'how could I make the experience even better for you?'...-)

Apr 12, 2009 05:19 PM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Liz that is an excellent suggestion in asking that question to take it to the next level.

Apr 12, 2009 11:53 PM
Charlene Hammontree
616 Realty LLC - Rockford, MI
Meeting the needs of Buyers and Sellers in MICH

Great post! Thanks for the reminders!

Apr 14, 2009 10:42 AM
Linda Bourgault
lulugraphix-creative photography & fine art - Flower Mound, TX

Hi George— Just as Kathy McGraw says, I can't comment on content since I'm a judge too. It's great to see you participating in the Spring Fresh Contest at PAWS. Good luck!

Apr 15, 2009 04:49 PM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Charlene, you are very welcome.

Linda, I understand, and would not expect you to, but it is great to have you stop by any way :) :)

Apr 16, 2009 06:22 AM