Don Phelan, Five Star Real Estate
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My goal is to provide my clients the best possible experience in buying or selling real estate: old-fashioned personal service combined with the most powerful internet-based marketing available.

Get to know Don Phelan

www.donphelan.com

Remember the days when you had a question and you could get a straight answer from a real person?  Before you got lost on hold or "outsourced" to New Delhi?  Remember when you could actually talk to the professional you hired and weren't "handled" by assistants and voicemail?

Call me616-648-0800 (cell) Nine times out of ten, I will answer the phone.  If I can't, I will call you back quickly, usually within minutes, but always the same day.  I will give you straight, honest answers to your real estate questions. If I don't know the answer, I will find it.

When you choose me as your Realtor, I will be thoroughly committed to helping you achieve your real estate goals.  Your questions won't be delegated to an unlicensed assistant -- you deserve to hear from me

  • You deserve that I will be the person to hold your open house.  
  • You deserve to hear from me within 24 hours of a showing with feedback from buyers or other agents.  And when you shop for homes, I will be the one who shows you the homes you want to see. 


Whether you're buying or selling in Grand Rapids or Grand Haven, I will always give you straight, honest answers and old-fashioned, personal service combined with the latest technological support.

You deserve it.

Whether you're a residential or commercial real estate client, my commitment to you is to always provide you with the best information possible so you can make an informed decision.  After all, I can't "sell" anybody anything; I can only provide the most thorough, accurate information I can find.  My clients will make the choice that's right for them.  

Residential Real Estate Services

Sellers:  In the past 15 years, real estate marketing has changed dramatically.  In the 90's, buyers were still finding homes by driving neighborhoods, reading the Sunday newspaper and watching the cable real estate channel.  Today, buyers want their information faster, and more specific to their needs.

Today, buyers go to the internet and search for the type of home that suits their budget, number of bedrooms and amenities they want -- and they get their information immediately. When you list your home with me, you'll get the benefit of the most powerful internet marketing available.  Your home will be available to potential buyer within hours of listing on one of West Michigan's most-visited and highly-ranked web sites -- www.donphelan.com.  Your home will also be featured on the Grand Rapids Association of Realtors site -- www.grar.com, the Southwest Regional Information Center -- www.swmric.com, as well as every major search site that employs IDX information-sharing technology. 

Nobody has a more powerful internet marketing program.  Nobody.

When it comes to listing and selling homes, my "area of expertise" is marketing.  Whether your home is in Walker or Wyoming, Grandville or Grand Rapids, Forest Hills, Rockford, Kentwood, Jenison, Kenowa Hills, Standale, Caledonia, Comstock Park, Sparta, Kent City, Byron Center, Hudsonville, Coopersville, Northview, Lowell, East Grand Rapids, Heritage Hill, Cherry Hill, Eastown, Alger Heights, Riverside Park, Ottawa Hills, Plainfield, Gaines Twp, Ada, Cedar Springs or Allendale, my powerful marketing program will bring the market to your home.

Buyers:  Home buyers can search the internet and get great information quickly and easily.  But what happens next?  It's time to kick the tires and take a test drive.  I promise to never sell you a house but I'll help you buy the home that's right for you.  Take as much or as little time you want to decide.  When the home is the right one, you'll know it.  And I'll do my best to guide you in the negotiation process and the steps to get it closed.  I'll even provide information on resources, from my "Best Lenders" list on my home page (www.donphelan.com) to moving companies, tradesmen and more.  After you've moved in, you'll hear from me to make sure that everything is as you expected. 

Commercial Real Estate Services

Commercial Real Estate is a very broad category and most good commercial agents focus on their area of expertise.  With more than 20 years' experience in retail and financial marketing, mine is Retail and Financial Services Site Selection and Evaluation.  If you are a retail store, bank or credit union interested in a new location, call me to learn how I can help.


Testimonials:

“Don is awesome and very knowledgeable!”            – Garrett & Dawn Wotring

“Don is very professional and knows the market. He was honest with us with what we needed to do to sell our house. He also was very accurate with his estimate of the sales price. Don is trusted, creative and is a very highly recommended Realtor.”                                  – Lee & Tina Goodfellow

“This guy...actually returns phone calls...quickly! He does what he says he will do! Has great ideas and is wise in matters we need advice on. We trust his knowledge; have used him to sell our house and buy houses for two daughters.”                                                                 – Greg & Doris Davis

“Don has an in-depth knowledge of the local market and is extremely responsive. We really enjoyed working with him.”                                                                   -- Ethan& Stacy Anderson

 "If you are ready to move, call Don and then get ready to start packing because he is going to sell your home fast! “                                                                          – John Heathfield   

“We worked with Don over the course of a year and a half, while we mulled over relocating to the Grand Rapids area. During this time, he had the patience of a saint. He never pushed us or became impatient. In fact, if anything, he usually pointed out the negatives of any property. He is a great guy, has a good sense of humor, and is always on his client's side. I would wholeheartedly recommend Don to any house hunter.            “         

                                                                                    – Rick & Jan Forshee

“I've partnered with Don for years in helping local companies to develop, strengthen and promote their services and have nothing but high regards for his character and level of responsiveness. I highly recommend him for his tenacious work ethic and his insight into how to leverage today's social and electronic media to be successful in today's real estate market.”                                        – Colleen Villa

 

“Don helped my Mom sell her house. He was very helpful making Mom's house from the 1970's sell in today's market! Don was so success with selling this house, my son picked Don to find his dream house!”                   

                                                                                    – Joy Henning

“Don helped us well before we even listed. He took the time to walk through the house when we were just "thinking" of selling. He made excellent recommendations on what to spend our time on and what not to spend time on when it came to preparing to sell. This kind of knowledge and expertise paid off and we were able to sell within a reasonable time.”                                         – Jan & Laura Fair

 "Even though our listing contract had run out, Don kept working for us to sell our home.  His persistence paid off.  A week later, we had it sold and now we are able to move closer to our family in Wisconsin."                                                          – Joe & Pat Frede 

"We found Don´s web site on the internet; it was right at the top of the search results! We knew he could get our home a lot of attention. What we didn´t expect is the personal attention he gave to us.  He returned phone calls and e-mails promptly, gave us feedback quickly and stayed in touch every step of the way."                                                                – Sridhar & Rama Revanur

"After 6 months on the market, we called Don.  He didn´t tell us what he thought we wanted to hear; he told us the hard truth about today´s real estate market and what it would take to get our home sold. We closed 56 days."                                                           – Al & Lena Keener

 

"Given the slow housing marketing, we were amazed when Don sold our home in 23 days.  He orchestrated much of the transaction via the internet while we were abroad.  “Don's personal attention made us feel like we were his only clients; his expertise facilitated a smooth sale and closing.  It pays to go with Don and his internet use; it's where the buyers are!"                            —Paul & Ardis Huizenga

"Don did an excellent job helping us find a home.  His service went well beyond expectations and made it a great experience."                                                       --Carl & Elaine Trippiedi, Chicago

"We saw lots of 'For Sale' signs in our area and were a little worried about the market.  Don sold our home in 54 days."                                                                -- Terry & Dar Lopez, Jenison

"We had our home listed for a year with another agent. We listed with Don and 45 days later, we had our money in hand. Sold. Closed. Done."                                  --Tim & Ann Walker, formerly of Allendale


"We were surfing the internet, found Don's site. It was so easy to use! Don showed us several homes before we found one that was just right for us."                           --Barry & Patty Peasley, Jamestown

"Most important, Don doesn´t disappear after the sale.  He´s there for support for any number of issues that can, and usually do, pop up."           -- Denny Ellis

"My home took longer to sell than I ever expected it would.  But Don stayed with me till we got the job done.
I felt like I had a partner in getting it sold.                      
--Kelly Johnston, formerly of Grandville

"The reason why I went with you was because of your aggressive approach to selling a house.  I knew that you would be proactive in advertising and doing what ever it took to get my house sold in the time frame I was looking at.  You had
a good track record showing that you sell houses twice as fast on average compared to other agents in the area.  I was not disappointed once we hired you.
  I always felt like you had our best interest in mind.  We had a unique situation in a few ways including not being around for the last 6-8 weeks but we were not concerned.  There was some headache but that stemmed from the relo company and not from you.  You added calm to the chaos with my move.  You were very helpful and very knowledgeable with everything I ever had to deal with.  Thank you for the pleasant experience."
                                                                                  -- Trevor Curtis, formerly of Grand Rapids

 "Thanks, Don, for helping us with our first home.  We appreciate all you did." 
-- Sarah & Damian Howle 

"To the best Realtor® in the U.S.A., thank you very much." -- The Niles Family

"Don, you made us feel as though you were just as concerned with our purchasing a home as you would be with your own home. You took care of everything from the unusual closing issues to finding the right home for our situation. You handled all of our questions in the most professional manner, but were able to maintain a level of service that is superior to any we have encountered."                                                             -- Bill & Tanya McDonald

"When we sold my mother´s home, you made sure everything went smoothly, even after the closing."  -- Connie Kowalski 

"Thanks for your help, Don, on two houses!" -- Kevin DeVries

Thank you for a job well done! I'm glad you were our Realtor® and you stuck with me until the very end." -- Carol O.

Don Phelan's Blog Posts

Certifications

Whether you're a residential or commercial real estate client, my commitment to you is to always provide you with the best information possible so you can make an informed decision.  After all, I can't "sell" anybody anything; I can only provide the most thorough, accurate information I can find.  My clients will make the choice that's right for them.  

Residential Real Estate Services

Sellers:  In the past 10 years, real estate marketing has changed dramatically.  In the 90's, buyers were still finding homes by driving neighborhoods, reading the Sunday newspaper and watching the cable real estate channel.  Today, buyers want their information faster, and more specific to their needs. Today, buyers go to the internet and search for the type of home that suits their budget, number of bedrooms and amenities they want -- and they get their information immediately. When you list your home with me, you'll get the benefit of the most powerful internet marketing available.  Your home will be available to potential buyer within hours of listing on one of West Michigan's most-visited and highly-ranked web sites -- www.donphelan.com.  Your home will also be featured on the Grand Rapids Association of Realtors site -- www.grar.com, the Southwest Regional Information Center -- www.swmric.com, as well as every major search site that employs IDX information-sharing technology.  Nobody has a more powerful internet marketing program.  Nobody.

When it comes to listing and selling homes, my "area of expertise" is marketing.  Whether your home is in Walker or Wyoming, Grandville or Grand Rapids, Forest Hills, Rockford, Kentwood, Jenison, Kenowa Hills, Standale, Caledonia, Comstock Park, Sparta, Kent City, Byron Center, Hudsonville, Coopersville, Northview, Lowell, East Grand Rapids, Heritage Hill, Cherry Hill, Eastown, Alger Heights, Riverside Park, Ottawa Hills, Plainfield, Gaines Twp, Ada, Cedar Springs or Allendale, my powerful marketing program will bring the market to your home.

Buyers:  Home buyers can search the internet and get great information quickly and easily.  But what happens next?  It's time to kick the tires and take a test drive.  I promise to never sell you a house but I'll help you buy the home that's right for you.  Take as much or as little time you want to decide.  When the home is the right one, you'll know it.  And I'll do my best to guide you in the negotiation process and the steps to get it closed.  I'll even provide information on resources, from my "Best Lenders" list on my home page (www.donphelan.com) to moving companies, tradesmen and more.  After you've moved in, you'll hear from me to make sure that everything is as you expected. 

Commercial Real Estate Services

Commercial Real Estate is a very broad category and most good commercial agents focus on their area of expertise.  With more than 20 years' experience in retail and financial marketing, mine is Retail and Financial Services Site Selection and Evaluation.  If you are a retail store, bank or credit union interested in a new location, call me to learn how I can help.

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