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Rainmaker
745,142
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

 Another question from the UTAH school of real estate.

Dictionary.com defines customer as:

a person who purchases goods or services from another or a person one has to deal with.
 
However, in real estate, a different Lexicon is used.
You have your:
  1. Haven't mets
  2. leads
  3. conversions
  4. customers
  5. clients
  6. avid fans

Ask you instructor to indicate which of these does a real estate professional have a fiduciary responsibility?

 
 
 
Dec 03, 2015 03:52 AM
Rainmaker
1,367,527
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

LynDee Barney Someone who isn't your client. With a customer you have no agency representation agreement with them.

Dec 03, 2015 03:01 AM
Rainmaker
1,523,566
Sybil Campbell
Long and Foster REALTORS® 5234 Monticello Ave Williamsburg, Virginia - Williamsburg, VA
REALTOR® ABR, SFR, SRES Williamsburg, Virginia

A real estate customer is someone that you are showing property to or listing a house for who is "not" represented in a transaction.  A person that you represent is a "Client".

Dec 03, 2015 02:49 AM
Rainmaker
526,069
Mike & Eve Alexander
Buyers Broker of Florida - Orlando, FL
Exclusively Representing ONLY Orlando Home Buyers

"Customer" is a buyer or seller that is not being represented.

Eve

Dec 03, 2015 02:29 AM
Rainmaker
4,877,301
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
Marketing Agent for The Todaro Team

we represent "clients".... there are no customers.... we are listing agents and the homeowner is our "client"....

Dec 03, 2015 02:22 AM
Ambassador
4,065,896
Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities - Stevens Point, WI
Forestland Experts! 715-204-9671

Someone who is not ready to work with me yet.

Feb 24, 2019 10:04 PM
Rainmaker
2,904,284
Richard Weeks
Dallas, TX
REALTOR®, Broker

A customer is someone you can assist in a real estate transaction; however you do not have an agency relation with them.

Dec 03, 2015 09:32 PM
Ambassador
4,298,316
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

LynDee Barney - A Real Estate customer is someone who is interested in buying or a selling real estate.

(specific to real estate - you already got a basic definition of customer from Annette Lawrence , Palm Harbor, FL 727-420-4041 )

Dec 03, 2015 01:05 PM
Rainmaker
519,868
David Gibson CNE, 719-304-4684 ~ Colorado Springs Relocation
Colorado Real Estate Advisers LLC - Colorado Springs, CO
Relocation, Luxury & Lifestyle residential

LynDee,
Your state will have a legal definition of a client and customer.

 

The “reality” answer is a customer is someone worth spending your time and energy on.

Dec 03, 2015 11:56 AM
Rainmaker
633,936
Kathleen Luiten
Resort and Second-Home Specialist - Princeville, HI
Kauai Luxury Ocean Home Sales

Anyone expressing an interest. A client is someone with whom I have an agency relationship and am representing.

Dec 03, 2015 11:55 AM
Rainmaker
535,214
Tony Lewis
RE/MAX of Valencia (Hall of Fame) 30 year Valencia Resident - Valencia, CA
RE/MAX Valencia, Stevenson Ranch, Santa Clarita

Someone looking to buy or sell real estate with me.

Dec 03, 2015 11:54 AM
Ambassador
3,981,968
Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

Anybody that I speak with about real estate that is not my client.

Dec 03, 2015 11:06 AM
Rainmaker
845,955
Marco Giancola
Beachfront Realty - Miami Beach, FL
Realtor (305)608-1922, Miami Beach Florida

In Florida we consider a "customer" as anyone you don't have a relationship with , for example a listing. If you are just showing props they are your customer.

Dec 03, 2015 10:04 AM
Rainmaker
682,369
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Customer is someone you're NOT currently representing to whom you may provide some lower-tier level of service (such as put on a 'drip' or answer a generic question about one of your own listings).

Dec 03, 2015 08:49 AM
Ambassador
2,188,650
Debbie Laity
Cedaredge Land Company - Cedaredge, CO
Your Real Estate Resource for Delta County, CO

A customer is someone that potentially needs my services. 

Dec 03, 2015 08:29 AM
Rainmaker
4,321,969
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Someone who is willing and able and ready to buy or sell a property and who is willing to sign a buyer's agreement or a lsting agreement.  A

Dec 03, 2015 08:15 AM
Rainmaker
5,271,131
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Most agents work with prospects or clients. They become clients when they sign a agreement.

Dec 03, 2015 08:14 AM
Rainmaker
4,796,551
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

A real estate customer is one that is using the services of their Realtor.

Dec 03, 2015 04:22 AM