5,104,931
Patience is good... I have never come across this issue. I did once have a computer-free elderly couple whose home I was selling, but they were local and only a quick 15 minute ride from my office. And I had their son's email so I could use that to get some things done. Afterall, we worked for years without computers and cell phones and still sold a ton of real estate in the "good old days." And in my case, in NYC, I also did it without any MLS system, to boot.
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Peter Testa
Danbury, CT
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Kathleen Daniels, Prob...
San Jose, CA
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Richard Bazinet /MBA, ...
Scottsdale, AZ
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Lyn Sims
Schaumburg, IL
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Anthony Acosta - ALLAT...
Atlanta, GA
4,457,365
Telephone, Fax or ask them to go to the library and/or get a computer, or refer them to a local agent...Endre
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Inna Ivchenko
Encino, CA
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Fred Griffin Florida R...
Tallahassee, FL
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Nina Hollander, Broker
Charlotte, NC
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Michael Jacobs
Pasadena, CA
1,026,993
It's been at least 15 years since I encountered something like that. At the time I bought an inexpensive fax machine and had it delivered to them and we stayed on top of things. That was pre-electronic signing, etc.
Now I'd probably get familiar with FedEx and providing envelopes and lots of little 'Sign Here' tabs. Especially if they're older. Great question.
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Fred Griffin Florida R...
Tallahassee, FL
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Lyn Sims
Schaumburg, IL
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Nina Hollander, Broker
Charlotte, NC
1,157,785
Telephone, courier, postal mail, fax, smartphone, landline and more.
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Fred Griffin Florida R...
Tallahassee, FL
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Nina Hollander, Broker
Charlotte, NC
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Michael Jacobs
Pasadena, CA
352,976
Many options here to help them and it happens, not often fortunately.
- FedEX or any overnight service and often it's best to include a pre-paid return envelope.
- Have them provide permission for working with them and a trusted representative who has an email and can help them electronically sign.
- I would not rely on a FAX machine as it's asking for trouble with illegible documents that seem to always happen when FAX is used.
Most of us in the business for a while have had this happen and were in the business before we had all this great technology...It's a work around and not the end of the world.
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Peter Testa
Danbury, CT
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Eve Alexander
Tampa, FL
5,217,433
PATIENCE is key. Worked with a seller with no computer access and no knowledge of what to do. Sent FedEx to various camping grounds. They were on the adventure of a lifetime. Luckily it worked out. Never want to do it again! They did not have a cell phone!
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Teri Pacitto
Westlake Village, CA
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Fred Griffin Florida R...
Tallahassee, FL
2,178,703
Having a local contact person to provide the service they need. When I traveled while working I always had a showing agent back me up. I could do most everything by the computer but mot everything.
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Teri Pacitto
Westlake Village, CA
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Fred Griffin Florida R...
Tallahassee, FL
1,711,988
I had one very recently, she was an elder lady, phone and mail. She called me to list her home after it expired three times. She got my name from a postcard I mailed to her.
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Peter Testa
Danbury, CT
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Fred Griffin Florida R...
Tallahassee, FL
7,836,623
No secrets. Do what is needed.
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Peter Testa
Danbury, CT
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Eve Alexander
Tampa, FL
1,844,301
It's going back to the 90's if you can remember that. Mail the listings, etc. to them. Jeesh, a lot of work & think of the trees slain for the purpose.
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Peter Testa
Danbury, CT
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Nina Hollander, Broker
Charlotte, NC
4,800,082
Thankfully, I haven't encountered this lately. I'm guessing lots of phone calls.
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Peter Testa
Danbury, CT
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Lyn Sims
Schaumburg, IL
3,071,489
Buy them a computer!
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Peter Testa
Danbury, CT
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Fred Griffin Florida R...
Tallahassee, FL
2,220,654
I have not had this issue. All of my clients have email, smart phones, tablets, laptops, desktop, etc...
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Peter Testa
Danbury, CT
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Anthony Acosta - ALLAT...
Atlanta, GA
4,572,645
It depends on the individual client.
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Peter Testa
Danbury, CT
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Anthony Acosta - ALLAT...
Atlanta, GA
758,185
For me, that works with sellers better than buyers looking out-of-area. I meet them once at their house to set everything up. I have a fax they can borrow if they want it, but they just mail or drive me the documents. Some fax from Staples. Some have a friend who can help them with sending back documents. It can always be figured out.
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Michael Jacobs
Pasadena, CA
151,633
I think I'd find out if they had a 12 year old grandchild near by that could help them set up an email account!
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Peter Testa
Danbury, CT
1,622,432
It is a seller, the phone and few visits with printouts( two copies) will do the job. But with sellers it is going to be more time consuming unless they know exactly what and where they want to buy.
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Peter Testa
Danbury, CT
1,052,321
Priority/Express Mail. Click N Ship.
Easy peasy lemon squeezy!
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Peter Testa
Danbury, CT
989,652
I get quite a few of those actually - mostly retirees who go to the library use their 'puters
Patience helps for sure
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Peter Testa
Danbury, CT
3,345,257
Patience. Perhaps coordinating with someone local to facilitate the process. I have not had this happen however.
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Eve Alexander
Tampa, FL
2,161,148
It's not the easiest thing to do in our computer-driven world but it can be done. Best case scenario is when buyer is actually in town for showings and to sign the initial offer paperwork. With sellers, it's not quite as difficult, but you have to ask selling agents to allow for extra time to get paperwork back. Sellers may have to overnight documents to speed things up.
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Fred Griffin Florida R...
Tallahassee, FL
1,726,096
As Nina Hollander wrote. Hopefully, the client can go to an internet cafe to receive emails with property listings. Or to a connected friend? That's tough anyway you go!
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Nina Hollander, Broker
Charlotte, NC
5,772,575
Paul,
I would set up phone appointments, FedEx, etc. Patience, of course!
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Fred Griffin Florida R...
Tallahassee, FL
1,045,440
I don't have a secret for that... its called a phone if they lack that I probably haven't met them ;-)
4,936,727
Patience is important, I do have 2 fax machines and have given them for clients to use.
5,868,699
Have had clients in-town but never long distance. Maybe enlist assistance from family members with computer knowledge? Definitely patience.
5,005,940
1,503,048
Patience, highlighting and stickers saying sign here and overnight w/FedEx.
4,319,419
Paul S. Henderson, CRS, REALTOR®, - computer free client - I prefer to free that client (from me!)
4,272,548
3,986,258
3,988,007
I have had a couple of clients with no technology. One didn't even have a phone and had to call me a couple of times a week when they went to town. We did everything through the mail and faxing to the library.
3,416,038
Old school, printing listing sheets and having them do a lot of driving to check and narrow down listings
2,182,552
417,221
Make a time they will call you Monday Wednesday and Fridays and keep the appointments. Find out where a nearby PIP, mail room, full service Kinko's or scan printer place is and give them a ten dollar gift card to the place. find out if there is a courier service where they live, UPS or Fedex pick up truck and have UPS or Fed EX drop some empty overnight folders to use. Find lender and title company affiliate in town where they live
6,393,609
613,494
Same thing you did when there was no MLS, no cell phone, no fax or no reception.
Eve
1,617,916
3,587,960
Paul I have one of those and he does things by phone and a fax at his bank. He's just old school and doesn't care to learn.
5,583,278
we have had a few sellers who did nothing but email on the computer.... but we're listing agents and that's all we needed....
5,049,488
Patience, for sure, and making sure you allow for generous time frames to get things done. FedEx!!
1,544,068
1,525,616
2,684,209
Can they at least Text message and use Email?
Fax. If they don't have a fax machine, then find a UPS Store or Office Depot in their town that offers Fax service.
Priority Mail and FedEx
Failing that, pay a title company (in the town where the client is) to assist you.
716,049
I guess the old fashioned way. I think Nina described it best. But, there are still a few places with fax machines, that could be an alternative...
2,781,313
Here is a chance to not only give all you got but to test what you got too
1,466,207
Paul S. Henderson, CRS, REALTOR®, My secret would be to refer it to a local agent.
921,504
First, realize it is equally distressing for them.
Second, there are, at your fingertips, no less the five FREE video chat services that will add the personal touch for that once a week confidence builder.
Keeping it real keeps them on your team.
Regarding a "Computer Free' client. They need to get real. Do the have a cell phone? You are good to go.
1,712,676
3,626,530
Hmm, I can't recall the time I've ever had that issue Hopefully I never will