I personally haven't but know several people who have. And like Candice A. Donofrio  it seemed to work well in the past (maybe still does) with BOA.

YUP! I shamed Bank of America because they were holding up a VA deal over a caivers issue. And we got it resolved immediately. These guys do not like being called out, and Twitter is the place to do it man.

No, but nice job and I may do so now that you showed us they way.

No But I am impressed you have 19.3K followers. You must be a rock star!

I have not done that but know others that post on Facebook about mistreatments and get phone calls and resolution because of the exposure. 

They do monitor and say exactly what must be said. I complained about 3 uncooked chickens at Costco and that had nearly no seasoning on separate occasions. After getting no results, I went on Facebook Costco and asked them to look into this. They did. Its all still there probably. No online denials!

ah, you pressed the right button....

This is making me look at Twitter in a whole new light, thanks FF!

I guess I'll have to start resorting to Twitter to get after centuryLink...

Good for you Florida Fred!  I have hear that in the olde days Bank of America would respond...A

I have not Fred.

I have not, Fred... but now I know where to go. I have a client who is having issues with Anderson Windows honoring their warranty. Maybe I'll just tweet about it and see what happens.

Yes, I posted that I'm on hold with someone for 40 minutes, that company almost immediately twitted me back with apologies and a bonus. I do not remember what it was, but I was impressed how fast they reacted on my twitt as well, since I still was on hold! 

Wow, 81 thousand tweets!

They probably read your stats and knew that you and DT were both twitter forces.

yes with both sears and at&t

I'm so glad it worked, Fred! I've helped many folks get results on Twitter - they really don't want the negative social media publicity!

Yes, because it's a public forum, many companies have staff dedicted to monitoring all social media channels.

Thanks for the Twitter lesson.

Yes some companies are very proactive to respond via twitter.  It's become a great customer service resource.

I have not tried that.

Any public site like this is a great help to resolve many issues.

Will have to remember this Fred, have never tried this before!  

Never have, but that's a new one on me.  You think the I.R.S. might do the same as Century Link?

I have not - however, when I left AT&TI blogged about my bad experince and got an apology from the director of operations - in those days my blog had over 1k visitors a day!

No, but is good to know. Do you have a personal account and a business account? 

Yes I have on numerous occasions with great success. P

Well done! I guess, it's whatever it takes...

I guess I need to brush up on my skills with Twitter!

Multiple times.  I have a couple of accounts. The one with the greatest number of followers seems to get the results when  needed!

Very nice!  I've bitched online but it never resolved anything.  Of course, I don't have the following you do!

I have not but I know others who have.  That is great news Fred Griffin 

Wow, I guess I'll have to start posting videos or tweets about my problems.   Glad it worked out for you. 

Fred Griffin Good for you! I will keep this in mind if they don't resolve my router problem. Where did you post it?

Congrats.  Looks like everyone is very concerned about their online reputation.

Good job!

It presents a perplexing issue.

We as a society tend to abhor public shaming. The worst days of the lives of many were in public school where shaming was not uncommon.

In this example we are teaching shaming (or threat of shaming) does have an important role to play. Perhaps society is WRONG.

I have to say i too to this tactic with Sprint, and it worked. 

Well done Fred Griffin !

They do seem to have people hanging out on T all the time looking for this stuff. I have had a few answers to problems so it does work.

Great it worked for you.

I personally have not used social media to out people, but that is a great platform to get their attention, and seemed to have worked!  Congratulations.. and I will have to keep this in mind 

Good for you. Will have to keep this in mind!

The power of social media used as a club. No one wants bad press for all to see Fred Griffin . Glad it worked out for you.

I have not

No.