Jenifer Kynor, Tenant Screening, Landlording, Marketing (TurboTenant)

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Rainer
221,871
Caroline Gerardo
CMG Financial - Newport Beach, CA
C. G. Barbeau the Loan Lady nmls 324982

Do it quickly so they can move on. Only reasons to give for rejection are: 

1. credit report 2.criminal history 3. poor references from other landlords 4. prior eviction 5. income. 

Everyone should be treated exactly the same. A form letter by email is best practice.

Jan 29, 2018 02:56 PM
Rainmaker
679,914
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

"Thank you for your application; however, we have selected another tenant."

OR

"Thank you for your application; however, it failed to meet all criteria required for further consideration.

Haha, I was in showbiz - I know rejection letters! 

And yes, they need to be written.

 

Jan 29, 2018 02:47 PM
Rainmaker
526,059
Mike & Eve Alexander
Buyers Broker of Florida - Orlando, FL
Exclusively Representing ONLY Orlando Home Buyers

1.  First I ask them about their credit...that is the fastest way to reject someone.  I also let them know I run a credit and background check.

2.  If they say they have good credit,  I then give them an application for a pre-lease (about 10 questions) that includes questions about pets, their job, smoking, when they expect to move in,  who will be living there...

3. IF that is satisfactory, next they fill out an on line link to a credit and background check.

4.  IF that is satisfactory, then I exchange a lease for all the money due.

It is not about rejecting them...it is about qualifying them to be acceptable.

  • I never show a rental until I ask some pre-liminary questions.
  • I am never in a hurry to rent anything.

I typically get 50-75 calls on my rentals...I just asked questions and take information.  I then only showed it to the person that sounds perfect.

A rejection letter? Nope.  I promise nothing.

Eve

.

Jan 29, 2018 03:16 PM
Ambassador
4,054,019
Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities - Stevens Point, WI
Forestland Experts! 715-204-9671

If they ask then I tell them why they were rejected, otherwise I dont.

Jan 29, 2018 03:11 PM
Rainmaker
2,423,272
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

I let people know from the beginning what to do to become part of the choosing pool...Cooperation, transparency, following instructions and honesty ups the game. In the end, whoever does not get it is let off gently, with respect and much thanks plus I wish everyone well or give an encouraging word. The key is never to give false hope...

Jan 29, 2018 02:35 PM
Rainmaker
349,160
Susie Kay
Ultima Real Estate - Plano, TX
North Dallas Specialist

Depends on what you find about them, bad credit, eviction, no employment stability, etc.

Jan 29, 2018 05:39 PM
Rainmaker
3,977,611
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Very Simple, "sorry, but we have better qualified applicants. "

Jan 29, 2018 05:16 PM
Rainmaker
5,262,269
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Be factual.

Jan 29, 2018 03:23 PM
Ambassador
2,344,089
Fred Griffin presently on Leave of Absence
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

     In writing, by email.  Have your real estate attorney prepare a standard "rejection letter" that complies with local, state, and Federal fair housing laws.  

Jan 29, 2018 02:37 PM
Rainmaker
1,024,052
Anthony Acosta - ALLATLANTACONDOS.COM
Harry Norman, REALTORS® - Atlanta, GA
Associate Broker

That's a great question to present to your Broker Jenifer Kynor 

Jan 29, 2018 02:29 PM
Rainmaker
2,763,009
Kathleen Daniels
KD Realty - 408.972.1822 - San Jose, CA
San Jose Homes for Sale-Probate & Trust Specialist

I agree with Candice A. Donofrio and others. 

Jan 30, 2018 12:28 PM
Ambassador
2,849,080
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

written notification that "your application has been denied" the end.

Jan 29, 2018 07:48 PM
Ambassador
3,981,938
Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

Do it in writing, always,

Jan 29, 2018 07:24 PM
Rainmaker
724,099
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Follow Fair Housing Law rules, to make sure your reasons are legitimate.

Jan 29, 2018 07:18 PM
Ambassador
2,188,589
Debbie Laity
Cedaredge Land Company - Cedaredge, CO
Your Real Estate Resource for Delta County, CO

Thank goodness we have a property manager that deals with all of this. I suppose the best way is to just be a professional about it. 

Jan 29, 2018 06:29 PM
Rainmaker
983,928
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

document reason for rejection. Contact them ASAP the property is taken.

Jan 29, 2018 06:10 PM
Ambassador
1,610,853
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

Instead of just no, I would say this just doesn't work for me.

Jan 29, 2018 02:52 PM
Rainmaker
1,366,727
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Jenifer Kynor Caroline Gerardo makes a good point to use a form letter. A mistake here may result in a Fair Housing issue.

Jan 30, 2018 09:08 AM
Rainmaker
4,431,972
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Good luck.

Jan 30, 2018 05:29 AM
Rainmaker
692,112
Richard Bazinet /MBA, CRS, ABR
WestUSA Realty - Scottsdale, AZ
Phoenix Scottsdale. Sellers, Buyers & Relocations

Select minimal parameters as instructed by the landlord that the applicant must meet to be approved - ex. applicant must have a a credit score of xxx, and any others. Let the landlord do the rejection, if applicant needs to be rejected, "never" you should do the rejection.... unless you like to be sued by professional tenants...

Jan 30, 2018 05:27 AM
Rainmaker
1,477,456
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • Green • GRI • HAFA • PSC Calabasas CA

You'll need to do that a lot if you work with rentals. Do it personally or via email. Thank always for applying.

Jan 30, 2018 12:02 AM
Ambassador
4,298,221
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Jenifer Kynor - provide the 'straight' answers on why the application is rejected. Simple.

Jan 29, 2018 10:55 PM
Ambassador
3,183,831
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

For my personal rentals, I do exactly as Candice A. Donofrio mentioned...and yes, do it in writing.

Jan 29, 2018 08:10 PM
Rainmaker
4,310,474
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

I think that Richie Alan Naggar gave a great answer.  A

Jan 29, 2018 05:12 PM
Rainmaker
2,971,618
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

I don't deal with tenants so unfotunately have no real advice for you.

Jan 29, 2018 03:18 PM
Rainmaker
1,022,897
Valeria Mola
SIB REALTY - Sunny Isles Beach, FL
305-607-0709 SIB Realty

Thank you. Good answers are here. 

Oct 08, 2018 09:28 AM
Rainmaker
1,446,263
Evelina Tsigelnitskaya
SIB Realty - Sunny Isles Beach, FL
www.SIBRealty.org 305-931-6931

Great answers are here.

Thank you.

Oct 08, 2018 09:27 AM
Rainer
12,594
Jenifer Kynor
TurboTenant - Fort Collins, CO
Tenant Screening, Landlording, Marketing

Thank you for the great advice everyone! It is great to hear what other property manager and landlords are doing outside of TurboTenant!

Feb 05, 2018 11:35 AM
Rainmaker
4,019,713
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Not doing rentals, Caroline has the right idea.

Feb 01, 2018 08:43 AM
Rainmaker
1,210,414
Ryan Huggins - Thousand Oaks, CA
www.HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

"I'm sorry, but the landlord has decided to reject your application.  No reason was given."

Jan 30, 2018 08:55 AM
Rainmaker
4,796,451
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

I assume a polite no should suffice.

Jan 30, 2018 05:56 AM
Rainmaker
2,891,720
Richard Weeks
Dallas, TX
REALTOR®, Broker

Depends if they were rejected because they did not meet certain rental criteria or if it was because of their credit score.  If you local or state association do not proivde a rejection form you should have an attorney prepare one.

Jan 30, 2018 05:29 AM
Rainmaker
3,049,771
Tony and Suzanne Marriott, Associate Brokers
BVO Luxury Group @ Keller Williams Arizona Realty - Scottsdale, AZ
Serving Scottsdale, Phoenix and Maricopa County AZ

Caroline Gerardo  nailed this one!

Jan 30, 2018 05:16 AM
Rainmaker
910,647
Thomas J. Nelson, Realtor, ePRO, CRS, RCS-D
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

"Thank you for applying, the owners went with an applicant they felt was more qualified applicant based on credit score, income and references."

Numbers (The Big 3) are what we base our decisions on:

score

income

phone numbers to previous landlords

Jan 29, 2018 08:54 PM