HOMEiZ.COM HOMEiZGROUP, THE REAL ESTATE SOCIAL NETWORK-COMING SOON (HOMEiZ.COM)

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Ambassador
3,553,880
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude - Carlsbad

It depends. Tech may be great but if the agent isn't it and the service is poor it can still be a lousy experience

Feb 03, 2018 09:39 AM
Rainer
125,803
John Bear
RE/MAX - Lake Bluff, IL
I'm Too Busy For Your Referrals!

Well gee wiz...of course!! You knew the answer, this is a no brainier!

Feb 03, 2018 10:12 AM
Rainmaker
563,385
Anthony Acosta - ALLATLANTACONDOS.COM
Harry Norman, REALTORS® - Atlanta, GA
Associate Broker

I do HOMEiZ.COM HOMEiZGROUP 

Feb 03, 2018 10:14 AM
Rainmaker
1,363,340
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg IL Area Real Estate

Yes I do. I think that with pics, videos they get a good feel for the actual home. On the other hand, it might not be good for some types. They won't look at other homes that have bad pictures are in good condition but might be a good fit for them. Go figure.

Feb 03, 2018 09:56 AM
Rainmaker
230,058
Mike Rock
Complete Design - Granite Bay, CA
Granite Bay Luxury New Construction...For Less

i think as the landscape changes, so do their expectaions. i think they are seldom happy (in general)

Feb 03, 2018 09:52 AM
Rainmaker
4,220,082
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
"Franklin MA Homes"

Yes....

Feb 03, 2018 09:29 AM
Ambassador
2,484,864
Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Not necessarily. I think that there are some agents whose face and voice are likely the screens on their clients' phones & computers. They are SO into technology, they forget they are working with humans...and it shows!

Those who are truly customer-service driven use technology as a time-saving tool so they CAN provide the optimal experience to their very human clients!

Feb 03, 2018 07:36 PM
Rainmaker
2,259,761
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Customer service is the driver and the bus is the agent

Feb 03, 2018 03:14 PM
Rainmaker
3,687,844
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

We have clients who are top producers in luxury real estate.  They understand that consumer experience depends on personality, communication and relationship.  Technology is a help.  It is not the end all be all.  Without technology some of our older clients were still making the top 25 on the Wall Street Journal list...imagine that?  A

Feb 03, 2018 12:46 PM
Rainmaker
4,558,252
Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

Technology does not always provide a better consumer experience.

Those of us who have be around a long time recall happier consumers during simpler times.

Feb 03, 2018 10:22 AM
Rainmaker
350,467
Diana Dahlberg
1 MONTH REALTY - Kenosha, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

I would say "Yes" - "Absolutely" - "For Sure" - "No Doubt About it"

Feb 03, 2018 08:57 AM
Ambassador
1,343,244
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

Very simply, yes.

Feb 03, 2018 08:55 AM
Rainmaker
1,701,759
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

Technology can only go so far 

Feb 03, 2018 08:52 AM
Ambassador
2,020,667
Fred Griffin
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

 Yes

Feb 03, 2018 08:39 AM
Rainmaker
920,222
Carol Williams
U.S.: I specialize in helping agents who have been in the business 2 years or less create a thriving business. - Wenatchee, WA
"Customized Mentoring & Marketing Services"

Only if great personal communication is incorporated into the process. 

Feb 09, 2018 11:45 AM
Rainmaker
2,575,603
Kathleen Daniels
KD Realty - 408.972.1822 - San Jose, CA
San Jose Homes for Sale-Probate & Trust Specialist

A buying and selling experience is 100% hinged on the agent. Technology won't / can't do what an agent does for their clients.  Agents may use technology to enhance the experience BUT technology alone will not. 

Feb 04, 2018 09:48 AM
Rainmaker
1,057,625
Ryan Huggins - Thousand Oaks, CA
www.HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

No.  Technology takes away from it in many aspects.

Feb 04, 2018 08:52 AM
Rainmaker
2,352,720
Nina Hollander
RE/MAX Executive | Charlotte, NC - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Up to a point. Technology is a tool that can't be overcome by service from a poor agent. And then there is so much information on the web that isn't correct. I get calls all the time about properties people see on Zillow that haven't been on the market for years... people get all excited about homes that are not even for sale! I don't see that as a positive experience. And then there are the AVM's... which lead people to incorrect conclusions about the value of their homes or homes they are considering purchasing.

Feb 04, 2018 04:55 AM
Ambassador
2,675,647
Paul S. Henderson, REALTOR®,CRS,
RE/MAX Professionals. - Tacoma, WA
Tacoma Washington Agent/Broker & Market Authority!

Actually I don't. There is too much bad information on the internet and the data is different in every state. Some maybe old information....

Feb 03, 2018 10:39 PM
Ambassador
3,353,455
Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams fox cities - Stevens Point, WI
Forestland Experts! 715-204-9671

Things are always changing, not sure what better means though, but it likely will be better for all who learn to adapt to the changes.

Feb 03, 2018 09:42 PM
Rainmaker
2,616,677
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of Manchester NH's Leading Agents

In ome cases technology causes more questions than answers when it comes to consumers

Feb 03, 2018 03:48 PM
Rainmaker
2,337,985
John Pusa
Berkshire Hathaway Home Services Crest - Glendale, CA
Your All Time Realtor With Exceptional Service

HOMEiZ.COM HOMEiZGROUP yes.

Feb 03, 2018 01:37 PM
Rainmaker
1,862,593
Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

Make it drive through quick and easy. Folks are busy so the on the run better ways than dragging them into the office that are available any hour of the day, no matter where your buyer is or what device he or she is using. If you do deliver completely, quickly, easily,  super size it all you list more, sell more HOMEiZ.COM HOMEiZGROUP !

houlton me mcdonalds drive through image

Feb 03, 2018 01:11 PM
Rainmaker
662,129
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

What consumers would consider a better process would be leaving out the agents.

Feb 03, 2018 11:26 AM
Rainmaker
528,587
Gloria Valvasori, Accredited Senior Agent
BETTER HOMES AND GARDENS REAL ESTATE SIGNATURE SERVICE - Mississauga, ON
REAL Experience | REAL Commitment | REAL Results!

As long as the buyer is okay with technology, and using a paperless system, it makes it a great experience for all.  

Feb 03, 2018 10:01 AM
Ambassador
3,632,221
Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

It is the way I use it and my clients love the conveniences of being informed.

Feb 03, 2018 09:42 AM
Rainmaker
1,323,192
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

HOMEiZ.COM HOMEiZGROUP I don't know if it is better, but it does give them more options. Z is an example.

Feb 03, 2018 09:11 AM
Rainmaker
647,646
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

Better consumer experience?

According the the consumer the answer is a resounding YES!

What I SEE is the challenge of 'unlearning' these consumers because of the Jerry Seinfeld principle.

When asked "How do you go about creating your comedy?" he responds, 'Pick something you know to be false and prove it true. It will be funny."

Consumers have been on the short end of the comedy script. However, they are happy,  So when does an agent say, "it simply isn't true."

Feb 03, 2018 08:47 AM
Rainer
67,722
Shawn and Angela Miller
Berkshire Hathaway HomeServices Amabassador Real Estate - Lincoln, NE
Lincoln and Omaha, NE REALTORS®

Yes and no.  For the no, I see a lot of buyers getting misinformation online.  For the yes, e-signing has streamlined the paperwork nicely.

Mar 04, 2018 09:58 AM
Rainmaker
1,331,581
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • Green • GRI • HAFA • PSC Los Angeles CA

Yes!

Feb 05, 2018 12:54 PM
Rainmaker
470,666
Tony Lewis
RE/MAX of Valencia (Hall of Fame) 30 year Valencia Resident - Valencia, CA
RE/MAX Valencia, Stevenson Ranch, Santa Clarita

The technology presents benefits and obstacles.  We can't go backwards so we need to make it an advantage.  It is our job to show why we have the knowledge and expertise to take fullest advantage of the technology and to show our clients why they need to run everything they find by us.  One thing I'll do is let them know that it is not mandatory to put all listing online.  There are many others such as why zillow, turlia and other sites are not realiable and in fact misleading.

Feb 04, 2018 01:17 PM
Rainmaker
554,077
Carla Freund
Keller Williams Preferred Realty - Apex, NC
Raleigh - Cary Triangle Real Estate 919-602-8489

I see it as a necessary buying experience as millennials have grown up using technology and want efficiency. I do think we need a good balance of technology and customer service.

Feb 04, 2018 11:48 AM
Rainmaker
369,784
Greg Large
ERA Real Solutions - Grove City, OH
A Tradition of Trust

technology by itself cannot produce a better consumer experience.

Feb 04, 2018 09:30 AM
Rainmaker
32,199
Jordan Ayan
The Lifestyle Collection - Scottsdale, AZ
Luxury Market Expert, CLHMS,Million Dollar Guild

I believe the only way a consumer is going to have a better experience, is if the agent delivers it.  I think agents using some of these tools can absolutely deliver a better experience if they use it to their advantage. For example, electronic document signing has led to a better experience, because it has been adopted and used.  I am guessing there may still be some agents that don't use it. 

I recently sold a home through a new home builder who required that all documents be physically signed.  To meet deadlines I had to drive 30 miles to a hospital to get clients signature (he was an OB doctor and had three deliveries during the time frame we needed signatures.  Technology could have made that a better experience was it not for the home builder.

Feb 04, 2018 07:36 AM
Rainmaker
2,605,119
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker

Jeff Dowler nailed it! Technology is a tool. You have to learn how to use it!

Feb 04, 2018 06:36 AM
Rainmaker
4,204,312
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

The consumer needs to be able to use the technology and be savvy enough to understand what they are seeing.

Feb 04, 2018 05:56 AM
Rainmaker
2,888,164
Tony and Suzanne Marriott, Associate Brokers
BVO Luxury Group @ Keller Williams Arizona Realty - Scottsdale, AZ
Serving Scottsdale, Phoenix and Maricopa County AZ

Jeff Dowler nailed this one!

Feb 04, 2018 05:14 AM
Rainmaker
840,545
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

Buyers go direct viewing a home hosted by a robot. Why do we need a buyer agent if the technology already directed you to the homes with seller?

Feb 03, 2018 06:20 PM
Rainmaker
3,553,712
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Really depends on the professionalism of the agent they are using

Feb 03, 2018 05:16 PM