Paul S.  Henderson, REALTOR®, CRS, Tacoma Washington Agent/Broker & Market Authority! (RE/MAX Northwest.)

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Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Yet another reason to be sure your cell number is programmed into their phones! 

Feb 10, 2018 10:23 PM
Ambassador
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Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I think many times people believe they are hiring a brokerage and the agent is not of their concern.

Feb 10, 2018 10:06 PM
Rainmaker
1,401,805
Kat Palmiotti
Grand Lux Realty, Monroe NY, 914-419-0270, kat@thehousekat.com - Monroe, NY
The House Kat

How frustrating!

At the very first meeting with a new client, when I do the agency disclosure, I discuss what that paper means. And then I look them right in the eye, and I say, "this means that we are a team." I even point at them/me/us. I never even thought of specifically telling them they can't just call the office and work with anyone. But I can see this happening. People can be fickle.

Feb 11, 2018 03:40 AM
Rainmaker
2,969,958
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

I've never encountered this, Paul. I'm a bit gob-smacked. Then again, there's never ANY number on my business cards, signs, marketing material, website, etc. besides my cell phone. The odds of a client of mine calling my office (or even knowing where it's located) are very, very slim.

Feb 11, 2018 04:47 AM
Rainmaker
3,049,771
Tony and Suzanne Marriott, Associate Brokers
BVO Luxury Group @ Keller Williams Arizona Realty - Scottsdale, AZ
Serving Scottsdale, Phoenix and Maricopa County AZ

Why would they call the office instead of calling you directly?

Feb 11, 2018 04:05 AM
Ambassador
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Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities - Stevens Point, WI
Forestland Experts! 715-204-9671

Constant reminders will help.

Feb 10, 2018 11:00 PM
Rainmaker
679,454
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Oh God, I remember those days and I'm so glad I don't work in an office with others anymore. You just have to provide them with one phone number and make it your direct line.

Feb 11, 2018 03:40 AM
Rainmaker
742,762
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

Sounds like a BROKEN BROKER situation.

Don't they (office staff or who ever answers the phone) ASK if the caller is working with an agent?

Hmm, we all do.

Now if their are lots of Pauls in the orgainzation, the solutions is up to you.  Make them understand that 'any ole Paul won't do" and as others have said get your number into their cell. The easiest way is to have a QR code with your contact information on the back of your business card. Have them scan it in and you are done.

Feb 11, 2018 05:14 AM
Rainmaker
4,796,451
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Very difficult with some people.

Feb 11, 2018 05:48 AM
Rainmaker
731,258
Doug Dawes
Keller Williams Realty - Topsfield, MA - Georgetown, MA
Your Personal Realtor®

Paul S. Henderson, REALTOR®,CRS, I explain very clearly that they should ask for me specifically and no one else. I also use an exclusive buyer agreement contract.

 

Feb 11, 2018 04:55 AM
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Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living

All my material has my direct number and email address only. When they come in I thank them for working with me and let them know to contact me directly with any questions or concerns. 

Feb 11, 2018 04:45 AM
Ambassador
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Fred Griffin presently on Leave of Absence
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

   Ouch.

 

Feb 11, 2018 02:51 AM
Rainmaker
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Anthony Acosta - ALLATLANTACONDOS.COM
Harry Norman, REALTORS® - Atlanta, GA
Associate Broker

That's a conversation you have with them at the beginning. 

Feb 11, 2018 08:51 AM
Rainmaker
910,237
Thomas J. Nelson, Realtor, ePRO, CRS, RCS-D
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

I'm The Only One Who Answers My Cell Phone: Problem Solved.

Feb 11, 2018 08:42 AM
Rainmaker
260,828
Allie Angeloni
Long Realty - Oro Valley, AZ

In our case, I do not know of another 'Allie' at our office, though not knowing everyone there, 'Roger' is certainly a common name (we work as a Team in a large office) Paul S. Henderson, REALTOR®,CRS,.  Fortunately our clients have our business cards and we have already chatted over the phone before our office meeting, and in some cases we have met at a home, so they definitely know what we look like as well as our name.  I would think the client would realize they were at the wrong office, and signing an agreement with the wrong realtor . . .  hmmm . . .  I'm sorry this has happened to you with 2 clients.  

Feb 11, 2018 06:58 AM
Rainmaker
691,817
Richard Bazinet /MBA, CRS, ABR
WestUSA Realty - Scottsdale, AZ
Phoenix Scottsdale. Sellers, Buyers & Relocations

Maybe some misunderstanding from the client about the difference between agents and the brokerage.... I meet every new buyer at the office at the first meeting, discuss how things work, sign the BBA agreement, and get my complete contact info....

Feb 11, 2018 06:36 AM
Rainmaker
1,503,990
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg IL Real Estate

Because they want answers now & you aren't there so they'll speak to anyone which causes tremendous problems. It's how people are now.

Feb 11, 2018 05:45 AM
Rainmaker
2,939,069
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of Manchester NH's Leading Agents

It happens more with those who "just call" it happens less these days with my cell phone n anything. It happened more when there was "up time"which we do not do any more. The receptionist is trained to ask if they are working with anyone  and ask more question when unknown

Feb 11, 2018 05:30 AM
Ambassador
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Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

Twll them that the simplest solution is always the right one, and to involve someone else just adds complications, especially since they are not directly involved in the details.

Feb 11, 2018 05:05 AM
Ambassador
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Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Ugh. The only number I have given buyers and sellers is my cell...my mobile office.

Feb 11, 2018 07:46 AM
Rainmaker
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Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Sometimes, try as you do, you can't fix stupid and it can cost you!

Feb 11, 2018 06:40 AM
Rainmaker
2,422,675
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

This gives insight on how the public thinks regarding our world...

Feb 11, 2018 06:37 AM
Rainmaker
609,448
Brenda Mayette
Miranda Real Estate Group, Inc. - Glenville, NY
Getting results w/ knowledge & know-how!

I say it at least 10x a week.... People just don't get it.  Most people think that anyone behind the logo is on their team too & you just happen to be their front line contact.  After all, you get paid for the time you already spent with them so no big deal (I've had people think this!!).  

Feb 11, 2018 06:21 AM
Rainmaker
998,348
Corinne Guest
Corinne Guest, REALTOR® | Barrington Realty Company - Barrington, IL
Barrington Lifestyles

Thankfully I don't have that problem not it's just me. Frustrating to say the least!

Feb 11, 2018 05:55 AM
Rainmaker
4,863,244
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
Marketing Agent for The Todaro Team

once a buyer has your business card, why would they not ask for you.... I've never heard of that happening....  

Feb 11, 2018 10:00 AM
Rainmaker
2,824,465
James Dray
Fathom Realty - Bentonville, AR
Exceptional Agents, Outstanding Results

I assume you had a buyers agency agreement signed.  Shame on the other agent,.  Give him 25%  and you keep the rest.  It falls on the other agent not asking the right questions etc.

Feb 11, 2018 08:29 AM
Rainmaker
743,449
Nick Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Tredyffrin Easttown Realtor, Philly Main Line

It is all about building the realtionship from the beginning, getting them to own you and consider you their agent as part of their team. Exchange contact details, keep in touch and make sure they ask for you by name. The number of people who come through Open Houses and don't the name of their agent is amazing....

Feb 11, 2018 08:28 AM
Rainmaker
576,873
Gloria Valvasori, Accredited Senior Agent
BETTER HOMES AND GARDENS REAL ESTATE SIGNATURE SERVICE - Mississauga, ON
REAL Experience | REAL Commitment | REAL Results!

I was working for a Brokerage once where there was another Gloria.. the receptionist always asked "which Gloria?" to ensure the message got to the right agent.  But, I always enure they have my cell number to reach me directly.

Feb 11, 2018 08:25 AM
Rainmaker
649,801
John Juarez
The Medford Real Estate Team - Fremont, CA
ePRO, SRES, GRI, PMN

I give everyone my direct cell phone number. I don’t even have an “office” phone.

Feb 11, 2018 08:10 AM
Rainmaker
2,762,496
Kathleen Daniels
KD Realty - 408.972.1822 - San Jose, CA
San Jose Homes for Sale-Probate & Trust Specialist

I explain agency - how they are represented - and the importance of working with me and only me, as well as keeping details of their home search and purchase confidential ... not having discussions with friends, co-workers, family, or posting anything on FB or other social media. That said, I still have clients - once in a blue moon, "sign in" to the one open house they attended that I was not with them ... and then the agent is contacting them.  At which time I say, that is why I request that you sign in with my name and phone number.  I do not have a magic answer. Some folks just cannot connect the dots. 

Feb 11, 2018 07:51 AM
Rainmaker
4,307,997
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Paul 

Our clients just knew.  Sorry to hear this is happening to you.  A

Feb 11, 2018 07:46 AM
Ambassador
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Alan May
Coldwell Banker Residential - Evanston, IL
Helping you find your way home.

I've not had that problem.  We have that conversation when we have that "agency" discussion. 

Feb 11, 2018 07:14 AM
Rainmaker
1,366,527
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Paul S. Henderson, REALTOR®,CRS, Make sure they understand the BBA and the agency relationship you have with your client. Better education in your office. It seems they aren't asking if the caller is working with an agent including your managing broker.

Feb 11, 2018 06:38 AM
Rainmaker
1,816,801
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

Surprising ???!!!

Feb 11, 2018 04:38 AM
Rainmaker
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Valeria Mola
SIB REALTY - Sunny Isles Beach, FL
305-607-0709 SIB Realty

Very interesting question and answers.

Jan 09, 2019 09:01 AM
Rainmaker
543,891
Steve Higgins
RE/MAX Kelowna - Kelowna, BC

I haven't had this happen to me, but it sucks to have that happen to you.

Feb 11, 2018 11:00 AM
Rainmaker
3,761,823
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

I like Debe Maxwell, CRS answer! So true!!

Feb 11, 2018 10:46 AM
Rainmaker
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Roy Kelley
Realty Group Referrals - Gaithersburg, MD

An explanation is needed at the first scheduled meeting.

Feb 11, 2018 10:02 AM
Rainmaker
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Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

I am sure to explain, no question is silly, call/text or email me! 

Feb 14, 2018 08:05 AM
Rainmaker
723,664
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

I think they get it, they just don't care...

Feb 12, 2018 11:26 AM
Ambassador
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Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Paul S. Henderson, REALTOR®,CRS, - this is discussed at our first meeting! 

Feb 11, 2018 09:30 PM
Rainmaker
1,523,560
Sybil Campbell
Long and Foster REALTORS® 5234 Monticello Ave Williamsburg, Virginia - Williamsburg, VA
REALTOR® ABR, SFR, SRES Williamsburg, Virginia

Some people just don't get it.

Feb 11, 2018 08:13 PM
Rainmaker
1,209,959
Ryan Huggins - Thousand Oaks, CA
www.HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

That's why I only give out my number... of course my office number goes to my broker's phone so either way I'll get the call.

Feb 11, 2018 07:54 PM
Rainmaker
3,977,511
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

I deal with this with all my agents.  It is required to ask every caller if they have looked at any houses with any agent in any office before they take them on as a client

Feb 11, 2018 06:09 PM
Ambassador
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Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

You have to break it down into small pieces because most buyers do not understand. Make sure they can call, text or email you too.

Feb 11, 2018 03:13 PM
Rainmaker
1,276,263
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

Sorry to hear that happened Paul! 

Feb 11, 2018 01:09 PM
Rainmaker
382,172
Lynnea Miller
Bend Premier Real Estate - Bend, OR
Premier Real Estate Service in Central Oregon

In Oregon the Exclusive Buyer's Service Agreement names the agent as well as the brokerage.

Feb 11, 2018 12:56 PM
Rainmaker
4,431,972
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Good question.

Feb 11, 2018 10:17 AM