Paul S.  Henderson, REALTOR®, CRS, Tacoma Washington Agent/Broker & Market Authority! (RE/MAX Northwest.)

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Rainmaker
1,563,010
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co. Notary Services, retired Realtor

Usually I just never return to that store. I went 10 years without shopping at Target when they screwed me on a warranty.

Apr 19, 2019 04:01 PM
Rainmaker
1,023,712
Anthony Acosta - ALLATLANTACONDOS.COM
Harry Norman, REALTORS® - Atlanta, GA
Associate Broker

I contact that business directly and express my dissatisfaction.  

Apr 19, 2019 03:14 PM
Ambassador
3,181,844
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

I would begin by addressing it directly with the vendor.

Apr 19, 2019 11:31 PM
Rainmaker
3,237,979
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

I have dealt with the business or organization directly but depending on the severity of the situation additional action may be the next step. So far that hasn't been the case.

Apr 19, 2019 03:28 PM
Rainmaker
731,730
Doug Dawes
Keller Williams Realty - Topsfield, MA - Georgetown, MA
Your Personal Realtor®

Depends on the egregiousness of the wronging. I have called our State Atty General on a matter but I don;t usually go that far

Apr 20, 2019 04:56 AM
Rainmaker
4,864,159
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
Marketing Agent for The Todaro Team

that's never happened to me, but if it did, I would deal with it directly.... 

Apr 19, 2019 03:29 PM
Rainmaker
1,276,696
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

I have never have but wouldn't hesitate to do so if I felt it was warranted. Sometimes a letter from an attorney is the best revenge.  I did do that once and got immediate... and I mean immediate restitution. 

Apr 19, 2019 03:14 PM
Rainmaker
551,773
Peter Mohylsky, SoWal Is HOME.
PrimeSouth Properties - Santa Rosa Beach, FL
Let me help you find your path to the beach.

Is it really worth your time, no is my answer.  I talk with my feet and never visit again

Apr 20, 2019 04:44 AM
Ambassador
3,912,471
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

The action I would take would depend on the vendor and the situation and if I felt further action was warranted.

Jeff

Apr 19, 2019 09:34 PM
Rainer
409,133
Rose Mary Justice
Synergy Realty Pros - Dandridge, TN
Synergy Realty Pros

I have no had to deal with this, but know some who have. 

Talk, Letter and last resort.

Apr 19, 2019 08:22 PM
Rainmaker
982,279
Kevin J. May
Florida Supreme Realty - Hobe Sound, FL
Serving the Treasure & Paradise Coasts of Florida

Whenever I see the words "last resort" I have to laugh because I earned that nickname when friends called me Cape May many years ago. Go to the southern tip of the Jersey Shore and you'll find me there. You could say I'm my own Last Resort!

Apr 19, 2019 05:47 PM
Rainmaker
679,659
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Depends on who and what.

If it was inadvertent, I might let it go. Deliberately disrespectful or negligent, I might not patronize them again.

Malicious, I might threaten to take them to the mattresses, and hope that that threat would be sufficient.

I've taken contractors to the governing board and it's amazing how quickly they become sweet when facing a license suspension while hearing is being scheduled.

Apr 19, 2019 05:28 PM
Rainmaker
4,309,178
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Paul,

It has not happened to us.   We would deal directly if possible.  Then we would weigh the cost of our time and aggravation, and most of the time, we let it go.  Peace of mind is worth so much more than being right.  A

Apr 19, 2019 04:19 PM
Rainmaker
2,890,027
Richard Weeks
Dallas, TX
REALTOR®, Broker

Word of mouth or a YELP review.

Apr 20, 2019 04:06 AM
Rainmaker
2,970,381
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

What I do depends on how egregiously I've been wronged.

Apr 20, 2019 03:41 AM
Rainmaker
1,401,904
Kat Palmiotti
Grand Lux Realty, Monroe NY, 914-419-0270, kat@thehousekat.com - Monroe, NY
The House Kat

It would depend. Do they owe me money? Was it something that was just bad service? Are they a danger? It all depends on the situation.

Apr 20, 2019 03:11 AM
Rainmaker
2,701,008
John Pusa
Berkshire Hathaway Home Services Crest - Glendale, CA
Your All Time Realtor With Exceptional Service

Paul S. Henderson, REALTOR®, CRS I will contact the business, then take further action.

Apr 19, 2019 09:27 PM
Ambassador
4,050,195
Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities - Stevens Point, WI
Forestland Experts! 715-204-9671

We talk, we forgive, we move on.

Apr 19, 2019 05:18 PM
Rainmaker
5,258,734
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

I have not taken those steps.

Apr 19, 2019 04:39 PM
Rainmaker
392,243
Dan Pittsenbarger
Keller Williams Western Realty - Bellingham, WA
Improving Conditions

I guess that would depend on the situation and the degree that it impacted my family, business or finances negatively and chances of the battle bringing about anything positive.  And I would also factor in,  is it worth the time and energy to escalate the scene to put the other party's ethics "in"?

Apr 20, 2019 06:31 AM
Rainmaker
798,155
Diana Zaccaro
Tropical Beachside brokered by eXp - Cocoa Beach, FL
"The Accidental Blogger" Cocoa Beach, Florida

It depends on what type of problem it was and how expensive/extensive. I am such a pacifist that it is rare for me to complain but there were two instances over the last 15 years where I did.

First was when we had tile installed throughout our condo. We worked with a local flooring store that was well known so did not expect any issues. When the installer arrived, he looked at the job and the amount of tile then informed us that he estimated we were short at least 200 sf. A call to the owner resulted in him agreeing to provide the remaining tile at no charge to us since his employee measured wrong. There was no reason to report him to the BBB and it ended well.

We had a bad experience with our former insurance company when we had to file a damage claim. It took way too long to get an adjuster to look at the damage then they dragged their feet processing the claim, etc. Finally, I called the State Insurance Commission's help line (free for residents) and they investigated and got it resolved for us.

            

Apr 20, 2019 11:04 PM
Rainmaker
521,461
Peter Testa
Nationwide Homes - Danbury, CT
PETER TESTA

How I handled it would most likely be directly with the vendor. The amount of money involved would certainly play into the size of my reaction. 

Apr 20, 2019 06:25 AM
Rainmaker
742,782
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

First I give the opportunity to confess then repent.

Second, if warranted and I have suffered REAL damage, I hire an attorney.

Third, I make it my mission to make them infamous. Just ask NeverEver Bank of Clearwater Florida.(RIP)

I DO NOT play patty-cake by trying to solve the issue inside the sandbox. As we all know, 'assoication' wrist slaps are laughable. It is the same with BBB.

CAUTION: allowing 'association' processes to work to a conclusion could cause the Statute of Limitation to make your choices for you.

Apr 20, 2019 05:20 AM
Rainmaker
416,696
Greg Cremia
Shore Realty of the Outer Banks - Nags Head, NC

Life is too short to dwell on the negatives

Apr 20, 2019 05:20 AM
Rainmaker
1,206,067
Mary Yonkers
Alan Kells School of Real Estate/Howard Hanna Real Estate - Erie, PA
Erie/PA Real Estate Instructor

Ugh!!! 

I suppose it would depend on the circumstances.  If it's a restaurant or grocery store I would never go back a second time.  My husband boycotts one of the local ice cream stands because the server was rude. (That was probably 5 years ago.)

Apr 20, 2019 02:35 PM
Rainmaker
1,504,160
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg IL Real Estate

I don't bother with the BBB - no teeth. I go straight to the states attorney. Much better & faster.

Banks to the CFPB.

Apr 20, 2019 12:10 PM
Rainmaker
910,452
Thomas J. Nelson, Realtor, ePRO, CRS, RCS-D
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

I'm Italian/Irish, I have a big heart and a big trunk, they get to pick how it goes.

Apr 20, 2019 11:04 AM
Rainmaker
1,210,204
Ryan Huggins - Thousand Oaks, CA
www.HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

Yes.  I have recently as a matter of fact and will continue until it's resolved.

Apr 20, 2019 08:58 AM
Ambassador
2,177,634
Wanda Kubat-Nerdin - Wanda Can!
Prado Real Estate South - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Depends on the situation. A local cleaners - Lee's Cleaners -  ruined a $150 jacket and refused to pay damages. The owner accused me of getting breast enhancement while yelling at me and her husband said I had gained weight from the time I dropped it off to when I picked it up. I turned them into the BBB - they got the message LOUD and CLEAR! I still warn people of their business methods.

Apr 20, 2019 07:57 AM
Rainmaker
983,648
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

Cautious enough it has not been a problem.  Often you get what you paid for.

Yelp or reviews is a good site to vent your frustration. 

Apr 20, 2019 06:31 AM
Rainmaker
2,939,752
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of Manchester NH's Leading Agents

I guess it depends if they owe me money, or just provided a bad service. 

Apr 20, 2019 05:42 AM
Rainmaker
3,163,715
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

The BBB complaint is a waste of time and energy. If there is a license involved and the error is egregious, I would contact the state licensing board but if you are also a licensee the complaint goes nowhere.

Apr 20, 2019 04:58 AM
Rainmaker
691,917
Richard Bazinet /MBA, CRS, ABR
WestUSA Realty - Scottsdale, AZ
Phoenix Scottsdale. Sellers, Buyers & Relocations

I call my friend Guido.

Apr 21, 2019 08:09 AM
Rainmaker
1,524,732
Mike Cooper, GRI
Cornerstone Business Group Inc - Winchester, VA
Your Neighborhood Real Estate Sales Pro

Paul, in 2008, I drug two CEOs from two major corporations before Congress. They had done something that caused my business to take a hit and they wouldn't correct it. Oh, they did, but only after they had to testify why they didn't act when they realized they made a mistake. One one of other occasion, I had an attorney fired from a major FL law firm for leaving a couple profanity laden voicemails on my voice recorder. I think he thought I'd buckle in fear. He was wrong.

Most small local stuff I just stop giving them my money. I'm not silent about bad service, but I only speak if asked. I did get a local broker fired from Fannie Mae for forging my client's signature on a contract and then swearing he didn't. He did. 

Apr 20, 2019 07:40 PM
Rainmaker
516,859
Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

Can't remember anything that was big enough for me to get really riled up. I've made some phone calls to straighten some things out, but it was always one-on-one with the person or entity.

Apr 20, 2019 06:02 PM
Rainmaker
723,904
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Fortunately, I have not had to resort to such measures as yet. My first line of defense, after confronting the wrongdoer, would be to boycott the service provider.

Apr 20, 2019 11:30 AM
Rainmaker
2,422,951
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

I dont go back....

Apr 20, 2019 10:14 AM
Rainmaker
729,150
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

I depends. Sometimes the person might prefer to remain anonymous.

Apr 20, 2019 09:56 AM
Rainmaker
2,762,673
Kathleen Daniels
KD Realty - 408.972.1822 - San Jose, CA
San Jose Homes for Sale-Probate & Trust Specialist

It really depends on the level of "wronged".  I reported several contractors over the years - one was fined $750 which I thought was a joke. He disputed it which caused a trial of sorts with the State Contractors License Board. I had to appear.  He lost big time and the judge slammed him with a $7,500 fine and required him to do other things.  It is a time suck for sure. 

Apr 20, 2019 09:02 AM
Rainmaker
3,063,516
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

I should but I would let it go.

 

Apr 20, 2019 08:55 AM
Ambassador
2,848,810
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I have not.  I have quietly and privately shared my "who not to use" and reasons why list with friends who were considering hiring someone. And I did post about a bad experience at a local high dollar place the last time their.

Apr 20, 2019 07:43 AM
Rainmaker
1,520,561
Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West & Geneva Financial, Llc. - Carlsbad, CA
Presence, Persistence & Perseverance

AS Carol Williams wrote. Often filing a grievance with the local board will prove the right result if dealing with a fellow licensee.

Apr 20, 2019 06:52 AM
Rainmaker
650,101
John Juarez
The Medford Real Estate Team - Fremont, CA
ePRO, SRES, GRI, PMN

I can't recall the last time that a business with whom I dealt did not right a legitimate wrong.

Apr 24, 2019 02:50 PM
Rainmaker
382,367
Lynnea Miller
Bend Premier Real Estate - Bend, OR
Premier Real Estate Service in Central Oregon

I have contacted the licensing board a few times to gather information on whether or not my thoughts are correct - usually have been right. Once confronted with the truth from the licensing boards, the other party usually backs down.

Apr 21, 2019 05:25 PM
Rainmaker
1,816,801
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

Sounds Bad ?

Apr 21, 2019 03:16 PM