Paul S.  Henderson, REALTOR®, CRS, Tacoma Washington Agent/Broker & Market Authority! (RE/MAX Northwest.)

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Rainmaker
1,564,799
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co. Notary Services, retired Realtor

I always call to see if they have a legitimate excuse Paul S. Henderson, REALTOR®, CRS and 99% of the time they do. If they do not I generally let them know how I feel about that.

Apr 25, 2019 11:51 AM
Rainmaker
3,241,794
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

It's unfortunate and inconsiderate. Worthy of a phone call to the showing agent. Perhaps "No soup for you!" but it's one of the risks of having a property on the market for sale. Move on. Leave the bad behavior behind.

Apr 25, 2019 01:58 PM
Rainmaker
18,160
Mary Grace (Ballew) MacDougall
Keller Williams Columbia - Columbia, SC
Home Buying and Selling in the Columbia Area

I find education on professional is lacking with some agents. If I pull up on a property with clients and they are not interested in the house we either:

1. Skip if it's vacant and I give feedback to the agent regarding why

2. We have a short showing so that we can give feedback and cause the least inconvenience to the seller.

 

Maybe call the agent and ask why? I've had a family emergency before and forgotten to cancel a showing. We are but human after all. 

Apr 25, 2019 11:51 AM
Rainmaker
729,915
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

I find out what happened first. maybe they were in an acident on the way there?

Apr 25, 2019 11:18 AM
Rainmaker
1,024,297
Anthony Acosta - ALLATLANTACONDOS.COM
Harry Norman, REALTORS® - Atlanta, GA
Associate Broker

I have been in the same place.  I had a 1.6M dollar home listed and the homeowners wanted me to be present for every showing.  Another agent made an appointment and got it confirmed and I was waiting for her at the house.  After 30 minutes I called to ask her if she was on the way.  She said, "I drove by the home and the buyer did not like the house from outside and did not want to come in so we left."  

She had been practicing real estate for only 3 years and very inexperienced.  

 

 

Apr 25, 2019 04:26 PM
Rainmaker
442,931
Diana Dahlberg
1 Month Realty - Pleasant Prairie, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

I try to find out what happened and why a cancellation was not done.  Emergencies happen ... 

Apr 25, 2019 03:29 PM
Rainmaker
350,792
Susie Kay
Ultima Real Estate - Plano, TX
North Dallas Specialist

Unfortunately I see that often here.  

Apr 25, 2019 02:46 PM
Rainmaker
2,975,695
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

I have Showing Time call them and ask them where they are. If I don't get a satisfactory response, a diplomatically, strongly worded email goes to that agent.

Apr 25, 2019 01:46 PM
Rainmaker
4,314,671
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Paul,

Give them the benefit of the doubt in case of an emergency.  A

Apr 25, 2019 01:16 PM
Rainmaker
2,424,479
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Unacceptable behavior

Apr 25, 2019 11:35 AM
Rainmaker
4,870,279
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
Marketing Agent for The Todaro Team

Jeff Pearl is right....call and get a reason first.... then kick his ass....

Apr 25, 2019 02:16 PM
Rainmaker
1,505,392
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg IL Real Estate

Yes indeed. Last time I called that person back she snapped at me that the property was vacant so who cares. Well, it wasn't vacant & the seller schlepped the kids & dog out of the house.

I don't know what's the situation when people do this.

Apr 25, 2019 01:10 PM
Rainmaker
2,703,912
John Pusa
Berkshire Hathaway Home Services Crest - Glendale, CA
Your All Time Realtor With Exceptional Service

Paul S. Henderson, REALTOR®, CRS very rude behavior.

Apr 25, 2019 12:37 PM
Rainmaker
5,264,641
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Give the agent a call to ask about what happened. 

Apr 25, 2019 11:56 AM
Rainmaker
1,238,672
Raymond E. Camp
Howard Hanna Real Estate Services - Ontario, NY
Licensed Real Estate Salesperson Greater Rochester

So many new agents think our time is FREE!

Apr 25, 2019 11:40 AM
Rainmaker
393,143
Dan Pittsenbarger
Keller Williams Western Realty - Bellingham, WA
Improving Conditions

Give them a call and let them know that should communicate when they can't make a scheduled showing on an occupied home and it is expected of them.

Apr 26, 2019 06:28 AM
Ambassador
4,056,607
Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities - Stevens Point, WI
Forestland Experts! 715-204-9671

We move on to the next one knowing that people make mistakes and buyers are famous for being fickle.

Apr 25, 2019 08:44 PM
Rainer
2,690
Blair Andersen
Real Living Realty Advisors - Valdosta, GA
Real estate professional serving South Georgia

Always communicate.  If you are unable to make an appointment, try all means of communication (call, text, email) to notify of the cancellation.  

Apr 25, 2019 07:34 PM
Rainmaker
1,817,541
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

Or did they fail to leave a card ?

Apr 25, 2019 12:41 PM
Rainmaker
522,918
Peter Testa
Nationwide Homes - Danbury, CT
PETER TESTA

Call the Agent & tell them. It doesn't help you, your client or anyone in the future though because some agents just suck. It takes 30 seconds to make a call & advise the seller's side. Unless they were in a ditch on the side of the road there is no excuse to not call. 

Apr 26, 2019 05:51 AM
Rainmaker
2,942,272
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of Manchester NH's Leading Agents

i like to call and find out why/ 

Apr 26, 2019 05:29 AM
Rainmaker
611,246
Brenda Mayette
Miranda Real Estate Group, Inc. - Glenville, NY
Getting results w/ knowledge & know-how!

Make the human connection with a phone call and try to find out what happened... things do happen. 

Apr 26, 2019 04:51 AM
Ambassador
3,914,936
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

I would call and find out what happened. Sometime there are good reasons, sometimes not. I warn sellers in advance this kind of thing might happen, along with buyers/agents being early or late.

Apr 25, 2019 07:44 PM
Rainmaker
490,123
Steven Nickens
Elite Pacific Properties Maui - Wailea, HI
R(S)GRI ABR, Maui Real Estate Hawaii

Doesn't happen too often so I just go with the flow.

Apr 25, 2019 06:36 PM
Ambassador
2,944,976
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

After you call to find out why they are not there...you apologize immediately  to the seller and to yourself... say NEXT !  

Apr 25, 2019 06:13 PM
Rainmaker
984,759
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

I follow up with a text reminder. If no response I text back saying I am busy.

Apr 25, 2019 05:05 PM
Rainmaker
277,538
Buzz Mackintosh
Mackintosh REALTORS - Frederick, MD
“Experience, reliable, leadership”

If they don't cancel the showing I'll call for feed back and ask WHY? and then let them know how they inconvenienced the Seller.

Apr 25, 2019 04:39 PM
Rainer
139,277
Byron K . Jones
Coatesville, PA
List Today - Sold Tomorrow!

I always call, and ask how the buyers liked it, if they didnt go then i try to explain why they should cancel the appt...dont always go over so well

Apr 25, 2019 04:07 PM
Rainmaker
3,168,580
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Some lack the social graces and you can't fix stupid!

Apr 25, 2019 04:04 PM
Rainmaker
743,812
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

Send a bill to their broker with 'RE: Nancy Agent" in the Item line.

Broker will inquire of Nancy and you can be confident you have touched the match to the fuse AND made your point.

 

Apr 25, 2019 11:11 AM
Rainmaker
733,341
Doug Dawes
Keller Williams Realty - Topsfield, MA - Georgetown, MA
Your Personal Realtor®

I call them to see if they are ok or if something happened. They get 1-more chance

Apr 26, 2019 10:00 AM
Rainmaker
2,764,121
Kathleen Daniels
KD Realty - 408.972.1822 - San Jose, CA
San Jose Homes for Sale-Probate & Trust Specialist

I call and politely and professionally let them know that actions and behavior are not appreciated and lack professionalism. 

Apr 26, 2019 08:39 AM
Rainer
2,970
Jodi DiLorenzo
C21 North East/DiLorenzo Realty - Revere, MA
Real Estate Broker serving Boston's North Shore,

I agree its so frustrating, I try to confirm all my appointments 30 mins prior or at least before I head out to the property. 

A short text to the agent letting them know your on your way and will see them there; you could ask them to confirm that they are on their way.   This will at least generate a response even if its one that says they wont make it.

 however  they don't show up and their clients are there without them I will of course show the property after all I don't want my seller's to miss an opportunity. I try not let them feel any awkwardness, who knows you might win them over.  I've had this happen a few times, when the client was also frustrated with the agent not showing up and dropped them.

  I will then immediately contact the agent after the showing and let them know I showed their client.   I will ask if they were all right, I try not to assume they had bad intentions.  Sometimes unexpected things show up out of their control; family emergencies, accident etc,  

 

Apr 26, 2019 06:42 AM
Rainmaker
1,027,287
Valeria Mola
SIB REALTY - Sunny Isles Beach, FL
305-607-0709 SIB Realty

Jun 03, 2019 05:36 AM
Rainmaker
3,067,422
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

I am seeing this happen more and more and gives us a bad name

 

Apr 30, 2019 01:44 PM
Rainmaker
1,521,836
Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West & Geneva Financial, Llc. - Carlsbad, CA
Presence, Persistence & Perseverance

Go out of your way to sell the same home to an alternate buyer

Apr 29, 2019 09:19 AM
Ambassador
2,849,880
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

That makes me pick up the phone for sure.

Apr 28, 2019 02:35 PM
Rainmaker
346,816
Teri Pacitto
Compass - Westlake Village, CA
Real Estate, Your Style...Your Home...My Specialty

I no showed one time in my career and I did not call.  My excuse I was broadsided by a woman who ran a stop sign and ended up in the emergency room.  Before they wheeled me into x-ray and called my family I requested someone call my client and the agent that was meeting me at the property.

That was an excuse for sure, but my concern was for them and not me.  I’d never not show up or call.  

Apr 26, 2019 09:42 PM
Rainmaker
1,211,254
Ryan Huggins - Thousand Oaks, CA
www.HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

I'll call, maybe they're running late at a previous house.  It's happened to me before.

Apr 26, 2019 01:14 PM
Rainer
409,938
Rose Mary Justice
Synergy Realty Pros - Dandridge, TN
Synergy Realty Pros

I myself have called to say why we skipped it or if we would be late. Text is great for keeping someone posted.

Apr 26, 2019 11:18 AM
Rainmaker
597,316
Mitchell J Hall
Compass - Manhattan, NY
Lic Associate RE Broker - Manhattan & Brooklyn

I've learned the hardway to confirm before I leave for the showing. If I'm already there I assume they're running late so I call or text letting them know I'm there waiting. It's annoying to say the least but I usually give them the benefit of the doubt.

 

 

Apr 26, 2019 11:18 AM