Anonymous

Spam prevention
Staff
53,718
ActiveRain Member Support
Seattle, WA

 I heard through the grapevine that the appropriate section of AR Customer Support was working on some billing issues.  Perhaps yours is one of them.  I'll forward your concern to my contact in that section.

Jan 27, 2020 10:45 AM
Rainmaker
5,325,224
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
Marketing Agent for The Todaro Team

no.... but 10 years ago, I paid in full for a year to get a discount.... I clicked twice and paid twice.... I didn't realize I did it....they contacted me and informed me of it and credited me immediately.... they were very honest...

Jan 27, 2020 10:28 AM
Rainmaker
2,868,139
Kathleen Daniels
KD Realty - 408.972.1822 - San Jose, CA
San Jose Homes for Sale-Probate & Trust Specialist

I believe all billing disputes with AR do get resolved.  Perhaps not as timely as one would expect - but they all get resolved.  

Jan 27, 2020 11:11 AM
Ambassador
4,644,314
Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities - Stevens Point, WI
Forestland Experts! 715-204-9671

Never had a billing issue, but I hear that it helps to be a squeaky wheel in this regard.

Jan 27, 2020 11:19 AM
Rainmaker
1,725,596
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co. Notary Services, retired Realtor

Absolutely! It was years ago but it was taken care of swiftly and to my complete satisfaction.

Jan 27, 2020 10:42 AM
Rainmaker
563,107
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

Many years ago, I reached out to the AR billing department and my issue was resolved in a timely, professional manner.

Jan 27, 2020 10:40 AM
Rainmaker
415,979
Susie Kay
Ultima Real Estate - Plano, TX
North Dallas Specialist

I just recently had a billing issue as well.  It just takes longer for AR to take care of it but it's taken care of.  Disputing through your bank is a good way to take care of it as well.  

Jan 27, 2020 11:24 AM
Rainmaker
5,763,449
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

I have never had a billing issue.

Jan 27, 2020 10:30 AM
Ambassador
2,313,148
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Looks like ARMS is on it...get on it...get down on it!

Jan 27, 2020 12:18 PM
Rainmaker
2,544,942
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Use the Richie Reverse Rule...if not you would have heard about it by now

Jan 27, 2020 11:21 AM
Rainmaker
853,079
Doug Dawes
Keller Williams Realty - Topsfield, MA - Georgetown, MA
Your Personal Realtor®

I never had an issue with billing 

Jan 28, 2020 05:11 AM
Rainmaker
1,600,322
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg Real Estate

No I have never had an issue but ActiveRain Member Support will help.

Jan 27, 2020 03:19 PM
Rainer
202,313
Don Baker
Lane Realty - Eatonton, GA

never had a billng issue.

Jan 27, 2020 02:18 PM
Rainmaker
4,812,238
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

I have had no problems, however, we were grandfather in having joined a long time ago.  I do think that they will refund you.  A

Jan 27, 2020 12:59 PM
Rainmaker
105,358
Kris Collis, Associate Broker
Smart Way America Realty - East Stroudsburg, PA
Professional Results you Expect 702-574-8102

Blue Hat, ARMS has advised it is resolved for you, a charge back issued.  Good choice to post in Q&A.

Jan 27, 2020 12:43 PM
Rainmaker
3,439,423
Nina Hollander
Coldwell Banker Realty - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Never needed to, but it appears you have received a response from ARMS.

Jan 27, 2020 12:29 PM
Rainmaker
810,560
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

Never had a billing issue with AR that was not promply correctly.

But, it may have been expedited since it was clear who I was.

Jan 27, 2020 11:42 AM
Rainmaker
761,529
John Juarez
The Medford Real Estate Team - Fremont, CA
ePRO, SRES, GRI, PMN

I had an issue at one time that was swiftly resolved.

Jan 31, 2020 07:01 AM
Rainmaker
1,075,969
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

Done

Jan 28, 2020 06:52 AM
Rainmaker
1,555,548
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, Blackstone Realty Group - brokered by eXp Realty - Kalispell, MT
The House Kat

Yes, I did have a billing issue successfully resolved. It was not recently, but it did happen. 

Jan 28, 2020 05:43 AM