National Home Warranty claims to be exempt from Home Inspector Licensing

By
Real Estate Sales Representative with for real estate results in the Tri-Cities.

National Home Warranty claims to be exempt from BC's Home Inspector Licensing, according to this TV report by CBC News: Homeowners out thousands despite warranty

National Home Warranty spokesperson Kimberly Flood explained that the company's inspectors don't require licenses. "Different kinds of inspectors require different qualifications," Flood said in an email: "Inspectors who are not responsible for policing and certifying a contractor's work during construction are actually not required to have certification."

Consumer Advocacy and Support for Homeowners (CASH Society) President, Lorelei Quiding, responded, “In the name of consumer protection, surely the opinion of anyone other than a licensed home inspector or a professional engineer should not be allowed to disqualify the warranty claim of a homeowner,” and questioned, “How could warranty companies possibly think they are entitled to immunity from this legislation?”

Well, I’ve been looking on the Consumer Protection BC website (click banner above) and haven’t found any loopholes yet that might perhaps give National Home Warranty a "get-out-of-jail-free-card"!

The Business Practices and Consumer Protection Act through the Home Inspector Licensing Regulation, clearly defines “home inspection” and “home inspector”, verbatim as follows:

home inspection” means an opinion as to the condition of a residential dwelling or property based on a visual examination of readily accessible features and components of the dwelling or property.

home inspector” means a person who engages in the business or occupation of home inspection.

In response to requests from the industry and consumers the Regulation came into effect on April 1 2009.

Given only a minimal protection from the HPO, does this Regulation now protect homeowners from unlicensed individuals, or were we sold a bill of goods - an "April Fools" joke?

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Rainmaker
179,618
John Grasty
for real estate results in the Tri-Cities. - Port Moody, BC
Your Tri-cities REALTOR, neighbour and volunteer.

...if you enjoyed this you might also like: Warranty for Homeowners is Worthless

What is the new home warranty coverage like in your area?

Nov 16, 2010 03:24 PM #1
Rainmaker
4,684,967
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

John,

On two occasions I have made use of the home warranty. Everything went according to plan and smoothly.  Hopefully in BC the same will happen in due time.  A

Nov 17, 2010 02:22 AM #2
Rainmaker
179,618
John Grasty
for real estate results in the Tri-Cities. - Port Moody, BC
Your Tri-cities REALTOR, neighbour and volunteer.

JD Power reports quite regularly on the widespread poor quality of residential construction so I think is great that you had a good experience.

If you're interested here is another link to a post I did on this topic: Zero Homeowner Protection

Thanks for your hopeful comments Alexandra, and we also hope so.

Nov 17, 2010 02:39 AM #3
Anonymous
Bubbaguru

You sir have a problem reading the English language or maybe it's the copy paste function that you are having difficulty with. Why don't you be honest with your readers and paste the exact words taken from the BPCPA's website? When you post half truths people think you're telling the truth when in fact you haven't a clue what you are talking about. The web site quotes....

"Home inspection" means an opinion given to a consumer regarding the condition of a residential dwelling or property based on a visual examination of readily accessible features and components of the dwelling or property.

What opinion exactly does a waranty inspector give the CONSUMER? These reports are inhouse documents and are not prepared for the consumer. The warranty policy is sold to the builder as a requirement of the HPO Act. www.hpo.bc.ca The warranty doesn't even commence until the certificate of possession is issued.....period. But you already know that because you are a used car.... I mean.... real estate salesperson! If I was the Agent at your brokerage I would have your license suspended for feeding the public false information.

I bet you don't have the balls to leave this web post on your pathetic blog long enough for your readers to see that you are a bearer of false accusations. Mandatory new home warranty is alot better than no warranty at all. And just like the warranty you get when you purchase a new car..... it is limited. There is a big difference between a warranty and a guarantee. The onus is on you to actually take the time to read the policy, and if you have a problem understanding the simplistic terms, then I suggest that you have someone more capable explain the terms and conditions of the warranty. When people like you do not take the time to read the policy and decide to file a claim after the expiry of the applicable coverage - well then who's the fool. Man up and take some responsibility for your own stupidity instead of trying to pass the buck. You should run for Gordon Campbell's Office..... you'd be a perfect shoe-in!

Nov 17, 2010 01:37 PM #4
Rainmaker
179,618
John Grasty
for real estate results in the Tri-Cities. - Port Moody, BC
Your Tri-cities REALTOR, neighbour and volunteer.

How can I possibly dispute an industry guru? ;-J

Nov 17, 2010 03:42 PM #5
Rainer
2,767
Coquitlam Realtor-Port Coquitlam Realtor - GRACE NACHTIGALL
Prudential Sterling Realty Ltd - Coquitlam, BC

The CBC News report, "Homeowners out thousands despite warranty," that your post is based on also uncovered that National Home Warranty didn't do what they claim (on their website) to do:

"What we do? National's inspectors conduct a series of inspections throughout the building process and work in partnership with builders to meet building code requirements as well as our own rigorous standards, to ensure trouble-free structures. National's inspectors work with builders and look for problems before they are 'built into' the structure."

The point made by the CBC about the warranty claim of a consumer being rejected based on the opinion of an unlicensed inspector in BC shows how little protection there really is.

Thanks for this.

Nov 21, 2010 06:40 AM #6
Anonymous
Chilliwack Cahoon

I just got through reading the comments (now over 200) on the CBC link, Wow! Just from the comments, there is clearly a serious warranty problem, and obviously no respect for the construction industry at all in BC.

Bubbaguru says, "There is a big difference between a warranty and a guarantee." =D  That's very interesting, Ba, ha, ha, ha, ha, ha, ha, rotflmfo

Nov 22, 2010 06:23 AM #7
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