What if the Whole World Saw Your Feedback?
Placed an order today for some new boots for snowshoeing on Ebay. One of the sellers listing at the LOWEST price also had feedback that was less than stellar. Comments noted were: did not return phone calls, sent the wrong merchandise and several stating that merchandise was not sent on time.
Needless to say I went with a higher priced seller with fantastic feedback. Price is NEVER as important to me as service.
Here is an example of the feedback system on Ebay:
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The great part about Ebay feedback is that it allows the Buyer to leave public feedback about the Seller AND allows the Seller to leave feedback on the Buyer. The seller can then reply to the feedback. It also shows all the other feedback on the Seller from other Buyers, as well as all comments and ratings left for and by the Buyer. I can't help but wonder how great this would work in the Real Estate world. I would love to be able to leave fantastic public feedback for Buyer's and Listing Agents that are awesome to work with and leave the opposite for those that are less than professional! It would be great to be able to have unsolicited feedback on the job I do from clients, Attorneys, Buyer's and List Agents! What would our feedback look like in the Real Estate world? Called back promptly! Worked through some major issues! Delivered the loan on time!! Sold my house fast at the list price! OR List Agent was never involved. Had to physically hunt him down to get an answer. Must be a trust fund baby cus this sure can't pay the bills for him. Would this info affect your clients in choosing you to represent them? Would it change who you choose to do business with? Would it force all of us to perform at the highest possible level of professionalism? Would it be extra incentive for all of us to be a little nicer, a little more patient, a little more professional and to look out for our clients a bit more when we know everyone will rate us on a public forum? I think so and think that some sort of a public feedback system for everyone involved would help elevate our chosen Real Estate professions to new heights. Look forward to your comments and to brainstorming on a way to put this into action! KP |
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