It drives ya nuts!

Mortgage and Lending with Envision Mortgage Solutions

I've been in the mortgage business since 2002. I've seen a lot of happy people - my customers, I'm happy to say - but I've seen a lot of unhappy ones too.

They are unhappy because they feel that their last Mortgage encounter (male or female) ripped them off. It all comes down to they were told one thing at the start and it turned out to be very different by the time they got to the closing table.

It's the old bait and switch. Which, by the way, is illegal. For example, someone quotes owner occupied rates on non-owner loans but at closing reality arrives. Unfortunately, every one sitting at the table is waiting for this purchase to close and the borrower has no choice. Sure they could have asked more questions - Caveat emptor - Let the buyer beware, as they say. I disagree.

Why not just tell the truth? Drives us all nuts and further explains why so many people put Mortgage people on a scale below lawyers, used kleenex and pond scum.

Honesty is the best policy, just like the Kindergarten Teacher said.

What do you think?


Comments (2)

Karen Cooper
Karen Cooper | Sr Retail Loan Originator ! NMLS # 223305 | 360 Mortgage Group LLC Austin Texas - Leander, TX
Helping Homeowners w/Home Loans in 27 US States
I think I like your post, Curtis! Thank you for touching on one of my pet peeves. Is it not the goal of most mortgage PROFESSIONALS to have a high repeat and referral rate? Can we accomplish this in any other manner than by exhibiting integrity, honesty and professionalism? I have seen so many Hud-1s that show this is not the case, and can't decide if these situations sadden or anger me more...
Oct 09, 2007 07:10 AM
John MacArthur
Century 21 Redwood - Washington, DC
Licensed Maryland/DC Realtor, Metro DC Homes

Curtis - I think that most of the time the mortgage professionals did do their job. Selective hearing and eyes bigger than the future checkbook could support have created a mess. The press and the public would like to toss the mortgage brokers and real estate agents into the pool. We are the easy targets. I disagree.

There are many reasons that I have shared in my blog. Borrowers, for the most part, made their bed and now they sit up nights looking for someone to blame their inability to sleep.

Oct 09, 2007 07:14 AM