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BUYERS - DO YOU WRITE MUSHY LETTERS TO GET THE HOME YOU WANT?

By
Real Estate Broker/Owner with Veritas Prime, LLC dba Veritas Prime Real Estate CT, NY, FL

BUYERS - DO YOU WRITE MUSHY LETTERS TO GET THE HOME YOU WANT?

 

What is a “mushy letter”? It’s what I call a letter that as a buyers' agent I encourage my clients to write to be presented along with an offer. Basically, it means “emotional”, intended to appeal to the seller’s strong attachment to their home. This approach is particularly necessary in situations, where there are multiple bids for a home and you want to stand out from the crowd.

 

Mushy lettersMushy letters work! However, to be effective, the emotions have to be genuine and come from the heart.  It’s not difficult. If you truly love a home, there must be something special about it that appealed to you. Very likely, it could be the same thing the current owners love about the home. Agents often hear from sellers that they would hate their house to be sold to an investor, for example, to be unemotionally flipped, rented, or worse - torn down. Possibly the sellers lived in the home for some time, maybe raised their children there and added many loving touches to various parts of it.

 

Frequently, if sellers have a choice, they would prefer their family hearth to go to someone who demonstrates an emotional attachment to it. Sometimes emotions can even win over a few thousand dollars in a competitive bidding situation. Here are some example of an emotional connection with a home:

 

“When I saw your baby grand piano in the living room, I immediately imagined my young daughter sitting at it practicing her scales, it felt like home.”

 

Or:

 

“This is the home of our dreams! I love kayaking and being steps away from the lake will let me do just that. The veranda is perfect for relaxing and watching the sunset. The lower level suite is ideal - it gives my young adult daughter both space and privacy. We felt instantly at home when we walked in.”

 

Or:

 

“Our twins love their adjacent rooms with the shared Jack-and-Jill bathroom. We love the fact that our Master Bedroom Suite with its sitting room is upstairs, away from the kids. This home is perfect for us, we love it!”.


So, if you really love a home, put in a competitive price offer and to solidify your bid, write a mushy letter, from the heart.

 

For intelligent real estate advice, call me or email at consultwitholga@gmail.com .

 

Note: Images courtesy of freedigitalphotos.net

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OLGA SIMONCELLI

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Real Estate Risk Management

203-482-2009 Cell

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Comments(134)

Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Lyn Sims - Hi Lyn - yes, you're not the first to mention that and it's a valid point. The letters would need to be "sanitized" for neutrality, i.e. address only features of the home itself without revealing too much of the buyers. We live in a more complex world now. 

Sep 25, 2016 03:13 AM
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Ruthmarie Hicks - there is such a dearth of buildable land around your area (I'm pretty close by), this modus operandi is understandable - McMansions rule.

Sep 25, 2016 03:16 AM
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Interesting as I have only seen a handful of these letters and not one has been accepted.  On several occasions it turned my sellers off.

Sep 25, 2016 03:59 AM
Pat Starnes-Front Gate Realty
Front Gate Real Estate - Brandon, MS
601-991-2900 Office; 601-278-4513 Cell

All things being equal, or with very competing offers, I agree it could make the difference between acceptance of your buyers offer, or losing to a more compelling offer. If the buyer has made their best offer and you are in a multiple offer situation, I see no harm in composing such a letter. It just might tip the scales in your favor.

Sep 25, 2016 04:32 AM
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

William Feela - maybe the letters weren't "mushy" enough! Just kidding, nothing is fullproof or guaranteed. 

Sep 25, 2016 07:37 AM
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Pat Starnes - Exactly, well put!

Sep 25, 2016 07:38 AM
Teri Pacitto
Compass - Westlake Village, CA
Real Estate, Your Style...Your Home...My Specialty

I'm just not a fan of "love letters" as they are riddled with issues, discrimination can come into play as well as fair housing issues. Especially where photos are sent with the letters.

Yes, I understand some reasoning in these letters, however in today's society they are best to be left unwritten for many reasons.  In a real estate offer or multiple offer situation there's always a winner and looser.  Don't give the looser ammo to come back and sue you, your company or the seller.

I go over this situation with the seller at the time of listing and most say they want to see them and get them.  Once I go over the issues that tag along more often than not, they say they want to see the offer and supporting documents showing the ability of the buyer to perform. 

I think sellers and buyers need to be more educated about the risks and make the writing or receiving of these letters their choice...that's part of our job.

 

 

Sep 25, 2016 11:46 PM
League City, TX - Worrell Team, REALTORS, GRI, CNE
RE/MAX 1st Class - League City, TX

Hi Olga, I'm not a big fan of them... As a listing agent, I don't buy into the emotional tug, and I can tell you that my sellers have decided to reject offers based on things learned about a buyer that actually weakened their offer.  So, when representing buyers, I feel like there are cards you may be giving away that you might not even perceive as weakening your offer. 

Sep 26, 2016 12:43 AM
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Teri Pacitto - yes there is that school of thought, but I still believe these letters could be written "carefully" to address only issues related to the home itself. Then again, CA has always been a little ahead in many respects, so maybe that's the future.

Sep 26, 2016 03:50 AM
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

League City, TX - Worrell Team, REALTORS, GRI, CNE - it just might depend on how the letters are written, but no question - they don't work all the time; no guarantees.

Sep 26, 2016 03:52 AM
Pat Starnes-Front Gate Realty
Front Gate Real Estate - Brandon, MS
601-991-2900 Office; 601-278-4513 Cell

Olga, I commented once but here's another thought. You'll never tug at the heartstrings of Corporate America or homes in foreclosure, being handled by a banking institution, and I would never encourage discrimination of a protected class, but there is a difference between someone who wants to buy and flip a home versus someone who wants to lovingly restore a home to its former glory then raise their family in it. If the situation calls for it, why not? 

Sep 26, 2016 04:15 AM
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Pat Starnes - Pat, you are absolutely right, it's a completely different protocol with those situations, where only money talks, cash is big and timing is everything.

Sep 26, 2016 04:31 AM
Anita S. Zahn
Advantage Realty 863-840-1420 - Sebring, FL
Highlands County Real Estate Source! I work 4 U!

I've seen this work both ways.  Most of the times its about the bottom line when there are multipul offers working with a seller.  I had buyers ask if they can write a letter, Yes I'll be happy to submit it with your contract.  In most cases it's about the $$$.

Sep 26, 2016 09:16 AM
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Anita S. Zahn - yes, sometimes it's all about the bottom line and that's fine, too.

 

Sep 26, 2016 10:15 AM
BethAnn Long
RE/MAX of Spokane - Spokane, WA
Realtor, CRS, e-PRO, CLHMS Spokane Wa Real Estate

We had a discussion as to whether or not this would cause the seller to actually be discriminating against the competing offers who do not write letters. I have done the letters in the past ( only a few ) , and once got told the seller felt manipulated by the letter. So... ??? to each his own, but I am leaning toward not doing it again.

Sep 29, 2016 11:40 AM
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

BethAnn Long - are we not "overthinking" a bit in regard to discrimanaing afainst those who didn't write letters? Everything is a choice. lol re being manipulated - why not call it "persuaded" instead? I could see how you'd have a bad taste in your mouth after that sort of reaction and not want to expose yourself to that again.

Sep 29, 2016 03:17 PM
BethAnn Long
RE/MAX of Spokane - Spokane, WA
Realtor, CRS, e-PRO, CLHMS Spokane Wa Real Estate

Ultimatley , it is up to our clients how they want things presented.

Sep 30, 2016 09:48 AM
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

BethAnn Long - absolutely! Buyers decide if they want to write letters and sellers decide if they want to read them and take them into consideration.

Sep 30, 2016 10:05 AM
Debe Maxwell, CRS
Savvy + Company (704) 491-3310 - Charlotte, NC
The RIGHT CHARLOTTE REALTOR!

Buyers read online home buying tips and many of them ask to present a letter with their Offer.  If they are passionate about sharing, I absolutely do send their Offer, accompanied by their letter.  I have never had it not work like a gem.  

That said, as a listing agent, I have had people accept a lower Offer with a letter (not by much) because of the emotional attachment they feel with the letter-writting, particular buyer.  I have had sellers accept the 'one with the letter' over other Offers that are almost identical.  And, I have had sellers tell me that they feel like the buyers are trying to manipulate them emotionally when their Offers are accompanied by a letter from the heart.  

The last scenario has made me now, in general conversation, discuss with the listing agent, that my buyers have penned a letter to his/her sellers.  I want to get a sense of how the agent responds - if it's an agent that feels that letters are manipulative, I warn my buyers.  Otherwise, I present the letter with their Offer.  

Oct 02, 2016 12:11 AM
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Debe Maxwell - hi Debe, sounds like a good strategy to "test the waters" and let your clients decide.

Oct 02, 2016 12:26 AM