How's Your Concierge Service ?

By
Real Estate Agent with EXP Realty 414-525-0563 57026-90 Broker

Despite the car thermometer reading -21 degrees.....I ventured out to the required dental checkup as a result of my implant surgery. Manyclosed sign businesses, schools....the post office...are closed today. Ironically..many of the bars are open !

   Many appointments has enabled me to get to know the Dentist and his staff pretty well. Of course, they all know we are Realtors...and yes, they are on the Purple envelope monthly newsletter mailing list and sometimes tell me that they found something they learned in the newsletter of help to them at home...Yaah ! 

    Today, the surgical assistant greeted me warmly.....though confessed that her house was not Soooo warm,...the furnace had gone out....down and out...no hope of rescuing it. She had been quoted furnacewhat I knew was much tooooo much to replace it. While we never ever quote jobs for our contractors...we encourage clients to call our trusted contractors for a second opinion or another quote.  

   We have done a lot of remodeling...owned rental properties...and the contractors we recommend have all worked for us personally so we can recommend them without reservation in the qualify of their products and services.

    David sent a text to our HVAC expert and had him contact the husband of the dentist's surgical assistant...and he declared it "AN EMERGENCY"...no heat...a family of six....below zero temps...YES it was exactly that ! Our contractor made his "house call" a priority ...and at a price that was THOUSANDS LESS than the one they werePriceless quoted the day before. 

    We just added a Raving Fan to our sphere...and the "advertising" to the rest of the dental...the neighborhood...family and friends...is priceless !

   Develop your list...seek out the contractors that are reliable...that will serve your clients well....and be rewarded over and over and over.

    This has been a "realtor service" post brought to you by Sally K.& David L. Hanson, Broker Associates with EXP Realty honored to be providing real estate services for southeastern Wisconsin.

Posted by

Sally K. & David L. Hanson, ABR, CDPE, CSS, e-Pro,ILHM, REDS


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Rainmaker
1,949,087
Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

Good for you to help out a friend in need. 20% off your next root canal Sally K. & David L. Hanson !

Jan 30, 2019 05:14 PM #1
Rainmaker
3,268,857
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

Hoping at some point I "graduate" from the very regular dental visits Andrew Mooers | 207.532.6573 

Jan 30, 2019 05:17 PM #2
Rainmaker
1,622,052
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co. Notary Services, retired Realtor

Very cool Sally K. & David L. Hanson these are the kinds of stories I like to tell as well.

Jan 30, 2019 07:29 PM #3
Ambassador
3,015,671
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Adding raving fans is the very best advertising. Sorry, it took the dental implants to solidify another one. Good business for your contractors and for you! Thanks for sharing.

Jan 30, 2019 11:10 PM #4
Rainmaker
1,850,472
Jay Markanich
Jay Markanich Real Estate Inspections, LLC - Bristow, VA
Home Inspector - servicing all Northern Virginia

I am HER concierge service.  So I'm not in position to tell you about mine.  Come at me later.

Thanks.

Jan 31, 2019 03:09 AM #5
Rainmaker
4,432,267
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I do not like going to the dentist and would have looked for an excuse to cancel the appointment. 

Good luck with the implants. It must be painful.

Jan 31, 2019 03:23 AM #6
Rainmaker
1,447,447
Kat Palmiotti
406-270-3667 (MT), 914-419-0270 (NY), Broker in NY with Grand Lux Realty and in MT with (coming soon!) - Kalispell, MT
The House Kat

A raving fan is good, and a warm family priceless. Having excellent contractors to recommend is the way to go!

Jan 31, 2019 03:24 AM #7
Rainmaker
3,192,809
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Home and Condo Specialists

Your sphere can always count on you two for great referrals Sally. Brrr, it's cold out there, but hope you're moving along well with your dental precedures...

Jan 31, 2019 04:40 AM #8
Rainmaker
785,107
Nick Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Tredyffrin Easttown Realtor, Philly Main Line

Whenever we can help a client with contractor referrals we do. As you say it is a big way to connect and they become raving fans for you.

Jan 31, 2019 06:05 AM #9
Rainmaker
4,797,473
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Personally, I think you should get free teeth cleaning every winter after this save!

Jan 31, 2019 06:39 AM #10
Rainmaker
3,362,630
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Sally and David - having a reliable list of service providers redefines "full service" in my opinion. 

Jan 31, 2019 08:29 AM #11
Rainmaker
5,425,530
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Those high quality referrals certainly help when building positive relationships.

Feb 01, 2019 06:43 AM #12
Ambassador
3,355,176
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Oh, I'm so happy to hear that family has heat, Sally! Thanks to you & David and your tried-and-true list of vendors. That is so important in our business and like you, we give them a try ourselves before ever adding them to the client list - whether it's our personal home or rental property.

Feb 01, 2019 07:02 AM #13
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Rainmaker
3,268,857

Sally K. & David L. Hanson

WI Realtors - Luxury - Divorce
For All Things Wisconsin Real Estate...Call the Hansons
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