Unresponsive Realtors...Why?

Real Estate Agent with RE/MAX Executive Realty

I have a little trouble understanding why some agents don't return phone calls. Am I the only person experiencing this? Maybe they,re so busy they don't have any interest in what my phone calls about. or maybe they don't want to sell their listing.

Too many times, I have called a listing agent looking for info on on a property they have on the market. Maybe my buyer wants to know if there's parking. (Which is what today's unanswerd call was about). Or maybe my renter wants to know what the pet restrictions are. You get the idea.

These unanswered calls are a mystery to me.

Another aspect of this is the client who calls me because the listing broker whom they called still hasn't returned their call after 3 weeks? I have heard variations of this story many times.

In this day and age, how can this phone call ignoring still exist?


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Gabrielle Kamahele Rhind
KGC Properties LLC, Tucson Property Management & Real Estate - Tucson, AZ

HI RANDI!  I am experiencing this everyday!  It's maddening!  I drove to a home for sale with clients yesterday.  The home owner said, "You are suppose to call my agent before coming over!"  I said, "Yes, I saw that in the listing. But it did not say HOW MANY times I am suppose to call her before coming over!"   Hang in there you aren't alone!  --Gabrielle

Feb 13, 2009 07:28 AM #1
Michael A. Caruso
Surterre Properties - Laguna Niguel, CA

Hi Randi,

I've also had a similar experience lately...You think with the economy the way it is, most agents would be sitting by their phones!

Don't forget me if you learn of anyone moving to "The OC!"



(949) 753-7900

Feb 13, 2009 07:32 AM #2
Greg Cavaiani
Response Realtors - Eagle, WI

It just happenned to me today.  I called this morning and it is 333pm and no call back yet.  Frustrating.  Greg

Feb 13, 2009 07:32 AM #3
Bruce Brockmeier
Internet Marketing Consultant to REALTORS® - Yorba Linda, CA
Coached By Crouch

Am I the only person experiencing this?

No!!!  :)

Feb 13, 2009 07:36 AM #4
Stanton Homes
Stanton Homes - New Home Builder - Raleigh, NC
Design/Build Custom Home Builder in North Carolina

Lots of agents are leaving the field - and leaving their clients high and dry.  A 24 hour response time is more than reasonable.

Feb 13, 2009 07:54 AM #5
Bill Gassett
RE/MAX Executive Realty - Hopkinton, MA
Metrowest Massachusetts Real Estate

I hope it wasn't Chuck:)

Feb 13, 2009 08:31 AM #6
Bill Somerset
Re/Max Realty Group - Dover, NH
ABR, e-PRO - Realtor - NH Real Estate Agent

I think that most of the time it's not so much that they are busy, I think it's being lazy and a failure to follow up.

It's too bad for them, they are the ones losing business.

Feb 13, 2009 10:01 AM #7
Kent Simpson
Realty One Group Mountain Desert - Tucson, AZ
Real Estate Is About People

I especially like the ones that get really finicky about just exactly how the paperwork should be sent to them...and cop an attitude when you don't fill in their part of it for them!

Feb 13, 2009 10:31 AM #8
Judy Jennings
The Green Company - Ashland, MA
Broker - The Lanterns at Warren Woods - Ashland MA


Or, they are working at their OTHER job! I think that is the more common denominator in today's lack of response. Too bad really, as WE all suffer the consequences of the bad agent.


Feb 13, 2009 11:12 AM #9
Nelson Bermas
EXIT Real Estate Consultants - Lexington, SC
Your Lexington REALTOR®

I guess they really don't want to sell the property.  I don't understand that either.  When you do reach them they act as though I am wasting their time.

Feb 13, 2009 11:51 AM #10
Bob Wyatt
RE/MAX of Thomasville, Inc. - Thomasville, GA

Hi Randi,

It seems to be more common these days.  If a Realtor doesn't have time to return calls I doubt if it is because they are too busy working real estate.  More than likely they are trying to run their business on auto pilot while working another job.  I have even heard of other companies telling their agents to take some time off because nothing is moving.  Not a good way to do business...


Feb 13, 2009 12:32 PM #11
Lynda "Lyn" Ryan
Rational Realty, LLC - Pensacola, FL

Recently, called an agent and made an appointment to take my client to see a listing. It took a few days to reach the agent to make the appointment. My client and I showed up at the property, on time, and knocked on the door. I was told the owner would be there at the time we were scheduled to see the home. No owner, no lockbox. I called the agent to find out what was what and no return call. After leaving several messages, we left. My client made an offer 2 hours later on another home that day in the same subdivision. The agent returned my call the next day, I told her my client was disappointed we could not see the home but had made an offer on another. The agent said, "the door was unlocked, why didn't you just go in?"  Say what????

Michael, I am with you. In this market, I sleep with my phone and BTW, even work weekends! LOL

Feb 15, 2009 12:19 AM #12
Randi Steckler
RE/MAX Executive Realty - Hopkinton, MA

Thanks for the comments! I think we all find this frustrating. We'll have to be superior to make up for them!

Feb 20, 2009 03:46 AM #13
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