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I would look elsewhere, and can advise 220 Marketing is a good place to start. Once my trust is gone with a company, that's it...all the promises in the world can't bring me back.
San Diego, CA
Jill Murty, Realtor - ...
Laguna Niguel, CA
Take full control, go Wordpress and get an IDX solution, you'll save a lot of money!
Henry Carmona, GRI
San Antonio, TX
If you want a bargain priced site look at Pipeline ROI. For $650 a year that includes your IDX solution and the back end has social media hookups, and content for things like eBooks. They have new looks that have a WordPress feel. They also do live webinars twice a week and you control it.
Oklahoma City, OK
I would start shopping for a new company! Did they design your website? Do they own the design? You might want to read your contract before you pull the pluss.
Oklahoma City, OK
Just drop them.
Just cancel the service if they don't revert - and ask for refund!
Reevaluate and if appropriate move on
Everyone seems to have hit the nail on the head on this one; Once the trust is gone...
I always give my clients full admin credentials which they can change on their own (yeah I still have admin access) and also they are the ones to sign up with the hosting company - we put them direct with the servers, we don't like to use Hostgator, Dreamhost, etcetera as they don't provide adequate support, control, or backups. We make sure we give them full control as well as do daily backups of their sites so should we drop off the face of the earth OR you want to murder us someday, then you're sites are still isolated from any chaos. The reason we do this is exactly due to the reasons mentioned in your question. If something makes you want to leave, then you should leave. For us, the moment we start losing a client is the moment they've become a client - so naturally, we must act accordingly. Basically, there's a lot of reputable companies out there - I won't "plug" only my own company. I'm not here to solicit, only to help and grow a network. The most important thing you can look for in hiring a company is whether or not you feel as though you can learn their systems your self. This shouldn't be confused with "can you do what they do" as you're hiring them to do it - but could you do what they do if they show you. As Corrine mentioned, try going Wordpress. Its' the most commonly used content management system, so support and functionality is great - and to be honest with you, nearly ALL of our clients have transitioned over to WP for exactly this reason. We can still give them fully custom solutions should we want it, but at the end of the day, they can "log in" to their back office and have full visibility when they need it.
(Also, if you don't have it, be sure to get control of your domain and possibly your hosting accnt asap)
I would change ASAP, and as seamlessly as possible. A
Doesn't sound like this company is to be trusted. Time to move on.
Thank you, John! We are extremely happy you are seeing success with us.
Russ Ravary , We specialize in Real Estate and Mortgage websites. Not only is it a website, but a full marketing system to personally brand yourself. We would love to chat with you and help you figure out the best solution. Give us a call and ask for Kayla. 877-220-6584 ext. 417
Russ, did you by any chance start off with Advanced Access?
Very often a vendor will offer a service at a deeply discounted rate for the first year. At the end of that introductory period, the customer will either see results or not.
If you believe the benefit you receive is not equal to the fee being charged, you should start over. If, however, you are incorrectly focused on cost rather than the outcome, you may want to slow down before you make a bad decision.
I'd check my contract and then fire them as soon as feasible.
Russ Ravary if they have given promises in writing, go after them - or BBB is the way to go.
And of course, dispute the charges if they are on credit card and explain them what happened.
Get them to refund what they overcharged or file a dispute with your credit card company. Then dump those overcharging liars.
As others have said, I'd leave. Once trust is broken, there's no point in staying.