Spam prevention
Ambassador
881,581
John Meussner
Mason-McDuffie Mortgage, Conventional Loans, Jumbo Loans, FHA, 203(k), USDA, VA, - Walnut Creek, CA
#MortgageMadeEasy Walnut Creek, CA 484-680-4852

I would look elsewhere, and can advise 220 Marketing is a good place to start.  Once my trust is gone with a company, that's it...all the promises in the world can't bring me back.

Feb 16, 2015 10:53 AM
Rainmaker
999,160
Corinne Guest
Corinne Guest, REALTOR® | Barrington Realty Company - Barrington, IL
Barrington Lifestyles

Take full control, go Wordpress and get an IDX solution, you'll save a lot of money!

Feb 16, 2015 09:50 PM
Ambassador
1,612,049
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

If you want a bargain priced site look at Pipeline ROI. For $650 a year that includes your IDX solution and the back end has social media hookups, and content for things like eBooks. They have new looks that have a WordPress feel. They also do live webinars twice a week and you control it.

Feb 16, 2015 09:34 PM
Rainmaker
2,394,715
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

I would start shopping for a new company!  Did they design your website? Do they own the design?  You might want to read your contract before you pull the pluss.

Feb 16, 2015 10:34 AM
Rainer
279,248
Dipti Thakkar
LAER Realty Partners - Andover, MA
On a team with Praful Thakkar

Just drop them.

Jun 25, 2018 11:08 PM
Rainmaker
629,063
Ajay Pandya
e-Merge Real Estate - Columbus, OH
Realtor Ajay Pandya

Just cancel the service if they don't revert - and ask for refund!

Feb 11, 2018 07:48 PM
Rainmaker
3,049,971
Tony and Suzanne Marriott, Associate Brokers
BVO Luxury Group @ Keller Williams Arizona Realty - Scottsdale, AZ
Serving Scottsdale, Phoenix and Maricopa County AZ

Reevaluate and if appropriate move on

Jun 18, 2017 05:22 AM
Rainer
4,020
Trevor Barzee
Promote Your Projects & Promote Yourself With Location Cubed Design.
"Making You The Authority In Your Marketplace"

Everyone seems to have hit the nail on the head on this one; Once the trust is gone...

I always give my clients full admin credentials which they can change on their own (yeah I still have admin access) and also they are the ones to sign up with the hosting company - we put them direct with the servers, we don't like to use Hostgator, Dreamhost, etcetera as they don't provide adequate support, control, or backups. We make sure we give them full control as well as do daily backups of their sites so should we drop off the face of the earth OR you want to murder us someday, then you're sites are still isolated from any chaos. The reason we do this is exactly due to the reasons mentioned in your question. If something makes you want to leave, then you should leave. For us, the moment we start losing a client is the moment they've become a client - so naturally, we must act accordingly. Basically, there's a lot of reputable companies out there -  I won't "plug" only my own company. I'm not here to solicit, only to help and grow a network. The most important thing you can look for in hiring a company is whether or not you feel as though you can learn their systems your self. This shouldn't be confused with "can you do what they do" as you're hiring them to do it - but could you do what they do if they show you. As Corrine mentioned, try going Wordpress. Its' the most commonly used content management system, so support and functionality is great - and to be honest with you, nearly ALL of our clients have transitioned over to WP for exactly this reason. We can still give them fully custom solutions should we want it, but at the end of the day, they can "log in" to their back office and have full visibility when they need it.

 

(Also, if you don't have it, be sure to get control of your domain and possibly your hosting accnt asap)

Feb 21, 2015 07:52 AM
Rainmaker
4,314,671
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Russ,

I would change ASAP, and as seamlessly as possible.  A

Feb 17, 2015 04:22 AM
Rainmaker
4,796,551
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Doesn't sound like this company is to be trusted.  Time to move on.

Feb 17, 2015 02:42 AM
Rainer
25,851
220 Marketing
220 Group LLC - San Diego, CA
Real Estate/Mortgage Marketing

Thank you, John! We are extremely happy you are seeing success with us.

Russ Ravary , We specialize in Real Estate and Mortgage websites. Not only is it a website, but a full marketing system to personally brand yourself. We would love to chat with you and help you figure out the best solution. Give us a call and ask for Kayla. 877-220-6584 ext. 417

Feb 17, 2015 12:22 AM
Rainmaker
436,998
Marie Story
Coldwell Banker - Pinecrest (Miami) - Pinecrest, FL
Broker Associate, Pinecrest (Miami) Specialist

Russ, did you by any chance start off with Advanced Access?

Feb 16, 2015 10:39 PM
Rainmaker
743,812
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

Very often a vendor will offer a service at a deeply discounted rate for the first year. At the end of that introductory period, the customer will either see results or not. 

If you believe the benefit you receive is not equal to the fee being charged, you should start over. If, however, you are incorrectly focused on cost rather than the outcome, you may want to slow down before you make a bad decision.

Feb 16, 2015 09:30 PM
Rainmaker
2,975,695
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

I'd check my contract and then fire them as soon as feasible.

Feb 16, 2015 09:16 PM
Ambassador
4,298,246
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Russ Ravary if they have given promises in writing, go after them - or BBB is the way to go.

And of course, dispute the charges if they are on credit card and explain them what happened.

Feb 16, 2015 12:26 PM
Rainmaker
351,153
Jill Murty, Realtor - Orange County, CA
PREA Realty - Laguna Niguel, CA

Get them to refund what they overcharged or file a dispute with your credit card company.  Then dump those overcharging liars.

Feb 16, 2015 12:23 PM
Rainmaker
305,339
Cindy Davis
SD Home Source Realty - San Diego, CA

As others have said, I'd leave. Once trust is broken, there's no point in staying.

Feb 16, 2015 11:07 AM