Your name saw this post on The ActiveRain Real Estate Network and thought it might be of interest to you. Please see the link below to review the post.

It is 4:30 pm on Sunday July 4th and My Air Conditioner Is Out
I got this call today on our emergency pager.  The tenant was called by our on call agent and informed the tenant that we had an air conditioning repairman lined up for Monday, tomorrow (the observed holiday as far as work goes).
This was not good enough for the tenant who wanted the fix to be made that evening. 
This is a resident that pays about $50 a day in rent or $1500 a month.  To get one of those 24 hour guys to make the fix would cost abot 3-4 times the regular rates of about $80 and hour and it would be someone we do not normally do business with.
If this tenant was a homeowner do you think they would pay $300 for an $80 repair to have it a day sooner?  I know that I would wait the day every time. 
I do not think the tenant would be willing to pay an extra $300 or more per month for 24/7 repair services.  They would simply rent somewhere else and complain to that person.
I guess the issue here really is expectations.  We have to do a better job informing tenants what an emergency is (property or ... more

__________________________________________________
Are you on The Rain? Grow Your Network!