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Names, what to do about them!
In the Real Estate business getting your clients name right is quite important, especially when completing documents. It is one of the reasons I always write clients names out and check that I have spelled it correctly with them and got any middle names as well.
I have never been a great one for remembering names, but writing them out is a great help. Recently I was contacted by a potential client who was moving from abroad and had chatted with the wife, we shall call her Barbara on the phone and put her in touch with my mortgage provider so he could start getting her pre-approved and let her know what they were going to need to bring with them when they arrived here.
One day unannounced, several months later a few days after arriving in America they were driving past my office and decided to stop off and see if I was in, as it happened I was. The lady sitting at our front desk brought them to my desk and introduced them but got the wife's name wrong calling her Julie. We sat in our conference room and I was jotting down details and automatically put her name ... more

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