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Unfair Treatment: Today I Was Told by BOA My Home is Going into Foreclosure
Unfair Treatment: Today I Was Told by BOA My Home is Going into Foreclosure
 
It's perfectly reasonable for a lending institution to have policies and procedures. However, it's NOT OK to hold your customers to the rules and then not follow them.
The documents have been submitted.
The HUD counselor reviewed them for completeness.
The customer is not asking for anything unusual. They simply want to apply for a loan modification to stay in their home. Is that too much to ask?
Apparently for Bank of America, it  is too much to ask.
 
Reblogged by Donna Foerster. Original post by Gail Robinson. Comments disabled.


After three years of filling out loan modification paperwork and sending it in, I was informed via a phone call today from Bank of America that my loan modification was declined on 2/1/13 as I didn't submit all the documents.  Bank of America continues to state this as a reason for declining my loan modifications, but I give them everything they ask for and then have my HUD counselor review it for completeness.  Anyone who knows me knows how organized and detail-oriented I am.  I have a Ph.D. from Columbia University and that ... more

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