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Price Is What You Pay, Value Is What You Get
This has been coming up more and more as of late. Everyday I receive calls from potential homeowner's and they are "shopping rates". The first thing they ask me is what are your rates, how do I even answer that not knowing anything about their situation, such as credit score, income, debt ratio, assets etc. Sure I can tell them what the lowest best case scenrio rate is, but who knows if they qualify for it. Borrowers will shop around and around trying to find the lowest rate and in most cases it is maybe a .125% difference. This is where my question comes in, what ever happened to paying a little more for great service and a smooth transaction? Remember the old saying you get what you pay for? I have actually had borrowers go to another large bank (which will remain nameless) over .125% lower rate which is about $9.00 per month in savings, then in 2 weeks they are calling me saying that they dropped the ball and need help? There is also an agent involved in this who keeps allowing this to happen. I myself would rather pay a little more for something knowing I am going to get more benefits, or better service. I ... more

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