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Staying Connected with Clients
Simply put, one of the most important parts of our job is to be there for our clients. From the first day, without fail. Making that responsibility a central part of our business DNA ensures that everyone gets from A to Z, without missing a step, without stress, and with a happy ending.
 
While the details of our processes vary for buyers and sellers, the main ideas are the same - anticipate needs for information and action, communicate them clearly, provide any needed assistance, and follow-up promptly.
 
Whether buyer or seller, we start our client relationships with a thorough discussion of our clients' goals. With that in mind, we identify what is going to happen, and lay out a road map and timeline for achieving success. We ensure that our clients understand the process and everyone's responsibilities. And then we begin.
 
We use both written and verbal communication to keep ourselves and our clients on track. We'll use e-mail, texting and/or phone calls at every step, depending on our clients' preferences.
 
As an example, when a home goes under contract, for either buyers or sellers, we prepare a written dates memo, identifying each step of the transaction process, whose responsibility it is, when it needs ... more

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