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THE COSTS OF POOR COMMUNICATION

What we have here is a failure to communicate.  That line from Cool Hand Luke sums up one of the big problem—our communication does not work.
I recently met with the leaders of one of my Westchester County New York organizations to present results of an employee survey. The staff felt that there were a lot of changes, but the staff also felt that management was not keeping them informed. Productivity almost always suffers in times of great change because employee stress dramatically increases due to the universal fear of the unknown. Often senior executives genuinely believe they are communicating with employees when it comes to matters that affect them. Unfortunately, they often underestimate the number of matters that includes.
The real estate industry is not exempt from this.  There have been mergers and many changes.  When this happens, can you say with certainty that you know what is important to your team and what to tell them? The only way to know is to put yourself in their shoes and see thing from their position and mindset. Think to yourself, “If I were hearing this information what would I be worried about right now in the current situation?” If you were ... more

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