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"Hello? HELLO?!" Are Your Phone Skills In Line?

"Hello? HELLO?!" Are Your Phone Skills In Line?
I am on the phone every day of my life, most of us are. We send messages and receive messages and often we don't think about the power of a well-thought-out message or a well-spoken reply to a message.
I have been greatly disappointed by the quality of the phone messages I hear and the messages I receive. It is time to improve the way we communicate on the phone. I want you to make a great impression on the phone and I have some tips for helping you do that.
I also started thinking about how much money agents lose with less than stellar phone communications. Let's talk about some of my own pet peeves about doing business over the phone.
Greetings that Don't Communicate Professionalism.
First, a pop quiz. What's the best way to answer the phone?
"Hi." "Good morning." "Good morning. This is Denise. How may I help you?" While we're all answering #3, you would be shocked, stunned, and surprised to hear how some people answer the phone—with none of the above.
How do YOU answer your telephone?  Is your greeting welcoming?  Does it let the caller ... more

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