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The Manager at Panera was working too hard
Barry Owen, our colleague in Tennessee, is a great thought leader. His post today reminds us to remember what is important and not overlook it in the busyness of the day.
 
Early this week, I got a text from my daughter asking if I was free for lunch. I seldom (if ever) decline an invitation to dine with Allison because – well – She’s my daughter and love hanging out with her, so I moved a meeting and we met at Panera (her favorite place) at 12:45.
We both pulled into the parking lot at exactly the same time and walked in together. The lunch rush was waning and virtually every table in the place was “soiled”, Trash cans were over-flowing, and there were many dishes that needed to find their way to the dish washer.
Having managed many restaurants in one of my former careers, I was not alarmed. Dining rooms get trashed during the rush as most employees are focused on the most important things – Taking orders and preparing consistently good meals for a large number patrons in a short period of timing. I loved the rushes when I was in that biz.
In the heat of the rush, everyone ... more

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