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Improve the Sales Relationship with this Fact-Finding Question
As Realtors and as sales professionals, we ask important questions to improve the sales relationship to move the sales lead from the initial property inquiry to an accepted offer to hopefully close of escrow. However, there may be one fact finding sales question we may fail to ask. That question is simply:
 
What is your preferred method of communication?
 
Not being a text person, I have had numerous clients who prefer texting. I have learned to text them if I have sent them an email to esign document.
 
Then there are those who wish to be personally called. This has provided another learning moment because I now must ask if your voice mail set up. I have been amazed by those who say call me and the voice mail box is not set up. When this happens, I do send a text and let them know. Of course, not all texts are read. In the past, sales leads have called back and ask why I have not called them. I must gently explain to them their voice mail box was not set up.
 
Email communication is preferred by others. Sometimes with sales leads being busy, they may not view the email as quickly as necessary. ... more

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